Pharmica Reviews

Refuse to issue a refund for late non-delivered goods

I have used for years when the deliver goes well it it good This is the first time I have not received the item granted due to Royal Mail The SLA for delivery is over a week late and they refuse to refund until they have investigated which they only started today apparently As a customer they have misrepresented their delivery times with catch all caveats and won t make the customer whole unless they are forced to If the item is delivered now it s too late as it was time sensitive I have still not received a refund even though it is nearly 2 weeks later than advertised prior to executing the order Horrible experience unfortunately

Ordered in plenty of time should have

Ordered in plenty of time should have arrived between Thursday to Saturday Still nothing by Monday Waste of time Will not order again from these nowhere to contact them either except email rubbish

claiming 5 star trustpilot on website

claiming 5 star trustpilot rating on their website

AVOID Absolutely shocking service

Absolutely shocking service I ordered a period delay medication very self explanatory I paid extra for next day delivery as I needed the medication within a couple of days of my order My order did not arrive I used the tracking site which stated it had not been delivered but Jamilia at Pharmica kept telling me it had I asked to be refunded after 4 days I continued to chase this us for 2 weeks A whopping 20 days later Jamilia at Pharmica told me my medication had finally been delivered and I could collect it I have continued to explain that my order was for a period delay medication this is of absolutely no use 20 days late and through no fault of my own I am now a month down the line my emails are being ignored and I am still to receive a refund

Avoid Pharmica UK

I ordered from Pharmica UK on a Thursday the 14th Order accepted and Im given a tracking number The next day I get an update saying my parcel was at my pick up point That is fast as i live in northern ireland I go up and its not there Tracking number states it is I contact Pharmica and ask them to check with royal mail They also claim that the parcel is at my pick up point On the Monday morning the 18th I go up and ask Its still not there I again contact Pharmica and ask them as the sender to enquire with royal mail After exchanging a few emails Pharmica claim that the parcel has been delivered to a house They send me a link containing information from royal mail tracking I immediately notice that the tracking number of this parcel is different from mine Completely different The parcel was delivered on the Friday to someone living in Lutterworth England I point out to Pharmica that the tracking number is different and therefore its a different parcel Their response was to claim that I had somehow diverted the parcel It was a different parcel with a different tracking number sent to a different address in a different country of the UK Pharmica are clearly rather inept and do not wish to accept responsibility for this They basically claim I m trying to swindle them by saying i diverted the parcel Different parcel with a different tracking number that is Id recommend avoiding this company as they seem incapable of admitting mistakes and would rather blame the customer

Every order placed has had some sort of

Every order placed has had some sort of issue and never dispatched within the timeframe given Always asking for further information then claiming it doesn t match their records - so their own records are wrong and inconsistent Didn t bother to deal with an issue with my medication in a week then waited to tell me they won t be sending it out Leaving me with nothing and waiting another 2 weeks for a refund Absolutely dreadful service from start to finish with really poor customer service and clearly no training whatsoever

Spammers that claim to have 4 9 5 here on Trustpilot LIES LIES LIES

Somehow they got hold of my email address signed me up for their spam newsletter claiming I m a customer They also claim to have 4 9 5 on Trustpoilot but check them out and that s a lie Will be reporting them to Trustpilot now

Be very careful when you make an order

Be very careful when you make an order in Pharmica Instead of 2 boxes they have sent me one I can t do a refund because of their policy Such disappointment they are just scammers