Philippaul Reviews

Car lasted 8 months

Car lasted 8 months We bought a car from here 8 months ago for the wife was a dark grey seat Ibiza diesel 4500 and have had nothing but trouble with it it was in an out of the garage multiple times due to cutting out and things going wrong all the time the rac being called multiple times to help recover the vehicle we had taken out extended warranty also and still it wasn t enough to fix the car as everytime it went in a couple days later something else would go wrong as far as I m aware with the warranty it has a few grand spent back on the car from what the garage have said rac would diagnose a problem and the garage would diagnose a different one it started to become dangerous due to the car being unpredictable and cutting out in dangerous place now Phillip Paul did take the car back every time to try fix it but to no avail and we was left 4 5k out of pocket with a car that lasted 8 months we decided to get rid before the car eventually wouldn t work at all and we would be left with scrap Phillip Paul bought it back from us for 2k so we are now down 2 5k no car and these are up 2 5k and the car back The wife was obviously upset and doesn t want to use the dealership again I d imagine a response will be made to this review but what is stated here is factual

AVOID AVOID AVOID

AVOID AVOID AVOIDPurchased a VW polo GTI in august 2023 from Paul from Phillip Paul car centre 2 hours after purchasing the vehicle the car had an issue with its flywheel making a noise in which they offered to allow me to bring the vehicle back to the dealership for this to be inspected 2 week later the flywheel was replaced and shortly after I drove 2 hours back home the car had the same noise as previously diagnosed again I had to make a further trip down to them to have this resolved in which this meant I was without the vehicle again for a further week so in total the car was back and fourth to the dealers for a period of 3 weeks in total for them to carry out these repairs further to this I have now had my vehicle inspected 2 months after purchasing with just shy of 2000 miles completed in the car to now find both front suspension arms bushing are torn and worn out perishing in which this should have been frankly picked in the MOT they had completed and also the wheel alignment they had done so in all in all there after sales department is unsatisfactory with being told to go through my warranty and that the repairs they had completed was a gesture of goodwill from Zak when in fact this should have all been picked up in the checks before selling the vehicle to the public so again I m now having to pay for these repairs out of my own pocket and there was never any offer of compensation for the inconvenience caused and then to be told by them today they can t do anything and that they can pass my feedback on Is laughable

Avoid read the reviews they are true

Avoid at all cost terrible service only want your money when you buy the car they yiu have to figure the issues out yourself on the phone there polite and will make you believe there is no better place to buy a car from but please be advised stay well away they will make the car look shiny with there cleaning products but underneath the car is finished with countless issues read the rest of there reviews they are true we dealt with Paul and Zak the manager was no help at all avoiding my emails and calls telling there staff there away from work to avoid dealing with the car problems which they sold with

I was quoted 100 a wheel to have 3

I was quoted 100 a wheel to have 3 alloy wheels re furnished would be ready next day that was last Friday Rang each day and told each day they would be ready the next it s now Wednesday and I ve just picked them up To be fair they look very nice Then they add VAT so 120 a wheel please be careful if you get a quote salesman says he always quotes exclusive Had I known this I would not have given them the job and certainly won t use Philip Paul again sad really I used to rate them and even send friends there Incidentally I thought the transaction was complete Zac had my debit card I had what I thought was my invoice which I put on the car seat I asked where my card was he said it was on his desk I picked it up and went to leave Zac and a colleague stopped me leaving and said I hadn t paid I went in and immediately paid I did not see any notice regarding exclusive prices quoted indeed when I was quoted I was standing by my car at the side of the garage I of course apologise for having to be called back to pay as I say my debit card was on Zac s desk as I had given it to him to pay but he was far to busy saying he always quotes excluding VAT Zac then mentioned a quote for work I has asked for I said not to bother

Buyer beware

Philip Paul LTDWe recently purchased a VW Tiguan from Philip Paul LTD of Oswestry Shropshire at a price of 13 995 Not a fortune for a second- hand car but a lot of money to us The car was advertised as a 4WD with great service history and it did look good when we visited As usual with salesmen pressure was applied to us to put down a deposit otherwise the salesman had someone else who wanted it and were going to pay over the phone with a credit card However as we liked the car and what we had been told the car had just been serviced and MOT d we went ahead purchasing the car on finance and arranged to collect it 6 days later Upon collection after signing all the paperwork we were finally presented with the great service history it wasn t great it was sketchy at best We had a choice walk away or take the car We took the car but informed the salesman we would be putting it into out local VW dealer for a full check over which to be frank went down like a lead balloon Two days later we dropped the car into VW at Shrewsbury who I have to say have been great and we ended up with a bill for 1100 to bring all of the service record up to date and in addition a bill for 676 for a failed Haldex pump which basically makes the car a 4WD not a 2WD due to the poor maintenance record of the vehicle please remember Philip Paul had serviced the car 2 weeks prior to us collecting it When contacting Philip Paul LTD they attempted every trick in the book to deny any liability for selling us a faulty vehicle but finally with pressure from us and the finance company they paid for the Haldex pump but refused to offer any compensation for our time and inconvenience All we can say is if you are thinking of buying a vehicle from this company be very careful and look for many of the warning signs we missed

Travelled 8 hours down from Scotland to

Travelled 8 hours down from Scotland to view a car that s was described as the best one they had ever had only to find scratch on rear wheel arch scratches chips on drivers door bonnet had been painted by a guy with a Rattle can I can t understand these sales guys that will tell you anything to get you to come and view the car only to be very annoyed after travelling a hell of a long distance to view a car that s not as described Why Wasting everyone s time Oh and I mSorry I didn t notice that Or We llIt is a used car doesn t cut it if you specifically asked the full condition of the car beforehand It s YOUR job to assess cars

Philip Paul Car Sales Oswestry

After buying a car with Philip Paul Car Sales it developed a Engine fault just within there 3 month warranty period I have to say that they were extremly helpful and professional about the situation and arranged for the car to go to the main dealers for repairs I would not hesitate to buy another vehicle from these guys Well Done

Great service from start to

Great service from start to finish especially from the lovely Steve Evans made the transaction as simple as it could be definitely be recommending to family and friends thanks Steve Mr and Mrs price