Photo-mosaic Reviews

Do no use

I too have had a bad experience with this company the head of one of the people in our family picture is cropped off this WAS NOT shown in the preview even though Catharina from the company insists it was she has yet been unable to send me proof of this It s not cheap we paid 150 and I m so upset that they are not looking to help with the matter

Definitely would not recommend

Definitely would not recommend Ordered a mosaic that took a lot of time for me to organise as I put together 750 photos In the end the print of the larger image discoloured the smaller photos to such a degree that the vast majority you cannot see thus defeating the purpose Also although I used their UK website I was hit with import tax of GBP 57 as they send the items from Berlin When I complained about the item quality they didn t seem to care at all and when I wrote a bad review for them they chose not to publish it Would definitely use a different company next time

Terrible customer service and miss leading website

I found photo mosaic wanting to get a gift delivered within the uk I spent hours collecting and uploading all the photos Clicked on the size and purchased the image Once purchased I couldn t find how to get the image printed and sent which is all I wanted to do all along I called them up and was immediately greeted in german then with aggression in English The person who picked up the phone informed me that because i am currently abroad even though I wanted the item delivered to the uk using a British credit card I am unable to even select the option She asked why I purchased an item I didn t want even after I explained that I assumed this was part off he process as I had been given no other options She then refused to help me but kept yelling I asked if someone in the uk could purchase the item using the image I had purchased but she wouldn t give me a straight answer What a waste of money

AVOID

Terrible experience My order came damaged I notified them and also sent pictures of the damage They said they will replace the order and should take 3-5 business days That was 6 weeks ago Since then i have not received a response to almost daily inquiries about replacement status Just avoid the hassle and order from some place else

Never received item when tracking

Never received item when tracking stated delivered Spoke to people on live chat who agreed to reroute the order and I had to pay additional 7 99 for this Still never received items The service was awful and I m left out of pocket for a total if around 50

Took ages to compile and all looked

Took ages to compile and all looked great on the preview but when it arrived it was terrible all blurred colours did not match or blend little photos were unrecognisable spent over 100 for something that will go straight in the bin customer service Is dreadful and no refunds even when the canvas looks nothing like the preview Do not waste your money

I would give no stars if at all

I would give no stars if at all possible DO NOT risk ordering from this company They appear very professional in their sales but the image you are sent as a digital preview is not what you get in print We paid nearly 600 for a 50th wedding anniversary present opting for the highest quality of everything We were pleased with the preview sent and so ordered When the picture arrived however we couldn t even tell if the 750 images were ours they were so blurred After sales informed us that the preview image you are sent is not what it will look like when printed Now what s the point of sending a preview of what you will not get They are refusing to refund even though they have admitted what they sent was not the same quality as the preview criminal

Please do not order from this company

Please do not order from this company I ordered a mosaic canvas for my parents 50th wedding anniversary When the proof was sent the individual mosaic tiles looked clear However the actual canvas is such poor quality that you can t recognise the people in the photos I complained but the company are maintaining that the proof sent makes me liable They also admitted in their response that my main picture was not suitable for a mosaic They didn t inform me of this at any point during the process and just continued with the print regardless I have paid over 100 for a gift that I cannot even give to my parents Disappointed doesn t even come close

Absolutely Dreadful - DO NOT USE THIS COMPANY

Absolutely awful I agree with the other reviewers - do not use this company I ordered a mosaic as a special gift for my partner s 70th birthday - her life in pictures I paid over 200 for the acrylic and when it came it was absolutely dreadful - you cannot make out any of the pictures at all When I complained to the company I was basically told it was my fault Their response is below The proof they sent looked absolutely fine Also beware - they are not based in the UK at all and you will be subject to import fees I had to pay an additional 56 to even accept the picture If only I had known - but again - my fault Such a massive disappointment A truly awful company - do not waste your money or believe the glowing reviews on their website Their response to my complaint is below Thanks for your email We are sorry that you are not happy with your mosaic Unfortunately your main photo is not ideal for a photo mosaic because it has lots of textures which over up the individual images We do recommend using more simple photos We provide much information on our site on how to create your photo mosaic All mosaics will be printed exactly as submitted We do not double-check the files With placing the order you confirm that you have checked the preview and that your order is ready to be printed For the delivery we do have a disclaimer online saying the you might have to pay import fees