Photoshelter Reviews

Absolute Ripoff

Absolute ripoff Inept Go elsewhere They have been talking about new templates for years The current ones came out in 2013 and they made zero improvements in them since they came out as there was no one onboard that could make changes Grover the person that designed them left the company and continuous improvements like every other company does with their web template offerings The person that designed the current templates rejoined the company to make the new ones This endeavor was announced in September of 2019 in which they announced they secured new funding for this effort The new templates were scheduled for July 2020 then December of 2020 which were both missed Grover then decided to stop committing to launch dates despite proclamations of a new commitment to transparency PhotoShelter has strung their customers along for over a year I would have left long ago if I had any idea of how long the process would take Commenting to their support is useless as there is no one that will hold Grover accountable

not good customer service

not good customer servicedead slow

This is a completely baseless site

This is a completely baseless site none of you will open an account in it you will not be able to access the account after your free trial period has expired you will not even know what is in your account

I placed this review on Google for

I placed this review on Google for photoshelterWould give this company 0 stars if possible I m a multi subject professional documentary photographer and after years with another useless company SmugMug I thought i would try these OMG is all i m saying Free trial i noticed their templates are suitable for one subject photography like weddings so on but for me who needs a vast collection of leader pages for different subjects it was hopeless their homepage is so poorly made its borederling shocking This is where it became a con and a lie they stated they are working on a new website and stated it will offer full customization so i paid and waited after 4 months i started noticed loads of complaints and the so called owner stating new site soon which was a lie i started to qiz them and they were saying they can t manage it and brought in new developers soon after the new website idea had gone so i made a complaint and they paid me back 50 Other issues their SEO doesn t work after 4 months of testing it was hopeless its down to get requests which would cost them a fortune to run the site so thei hide images like smugmug from search only allowing the URL to be indexed This is now across the board with photography sites Its a real pity because their lightbox is perfection similar to the largest stock sites and it feels if they have put all their effort into that and have forgotten about the site itself I do extensive research into SEO and issues with the websites and both photosheter and smugmug offer nothing for the photographer wishing to be a online sales type they are 100 for client based photographers where you give the client a password They are basically invisible photo storage sites fine for people who has no interest in selling their images The internet has become near impossible for photographers now wordpress should be perfect but isn t no web host has unlimited storage unless you are mega rich and have a dedicated package which is still limited Then you have the likes of WP OFFLOAD MEDIA and media cloud which i think costs a bomb too but media cloud is selling a product that no longer supported So i m back with smugmug and boy i hate that company i ve pulled them up and shown them their system is rubbish and they could not careless sadly more photographers need to bite these companies to get things changed

FTP relayer not dependable and THEY DON T CARE

I have used Photoshelter for over 15 years I depend on them to FTP out my images to my clients Well I found out that their FTP logs say they went but clients have not received complete sets In fact they received a few images here and there but not the complete set sent Their customer service swears it s my problem I have proven to them that the same settings deliver photos via another FTP systerm and their does not They reinterate their logs prove the images were sent Alas I can prove the images were not received Their last pity email was to suggest I use my own FTP program and not depend on theirs and provided a link to cancel my account over a terrabyte of data They have shown no interest in getting to the bottom of this Am I the only one with this problem I doubt it

The service is amazing NOT -

The service is amazing and I have been with them for more than 10 years I left and then came back because what the offer in principle is top-notch The problem is customer support is NON existent and run by incompetents Innovation and new features we are back at 2005 broken part of the site missing p arts etc etc

Photoshelter does not maintain their

Photoshelter does not maintain their website well There are several bugs with it which you would expect them to have fixed by now For example they have a Community Q A page that doesn t work page does not exist Furthermore the light-box facility does not work properly you can t type in details to name light-boxes for clients just says error This is a real headache and considering it is meant to be supporting over 80k photographers this is likely to be untrue SORT IT OUT PHOTOSHELTER

F Grade

I ve been with Photoshelter for approx 10 years I have had issues with not receiving emails from the contact page for some time now I thought that folks weren t following through the process to send the email Not until today did theyphotoshelter admit that the system was shut down because of their lack of security I have no idea how many oppportunities I ve lost because of Photoshelter I understand technical glitches but there is no forgiveness for them not telling me that they had an issue Instead they let me believe that my contact page was fully operational I could have taken down the contact page so clients potential clients didn t believe that they had contacted me and that I don t respond There seem to be major issues with this company They can t even generate a password reset email that they claim I will receive