Phreesia Reviews

Disappointed I will have to look for

Disappointed I will have to look for businesses that doesn t use Phreesia Everyone includes the doctors office uses my email they send some limited stuff from Phreesia but blocked me access to my own information account They wouldn t even respond to the online form or emails until I used a different email Same email for my appointment payments and similar they accept This is definitely concerning they act like it s for your privacy it s the opposite they lock you out of your own account and information blocked my email So they changed my opt in or account setting to suit the wrongful agenda they have then locked me out of my own account they didn t even send me a copy of what they consented without my permission otherwise it would have went to my home address this is no different than identity theft I started getting weird questions before appointment that also prove to me they aren t giving me proper records or accurate patient information not even getting basic communication preferences

Outdated System

the system is so outdated that it does not accept the township I live in as valid even though we have our own post office

Too bad there is no 0 rating star

Too bad there is no 0 rating star available to select Literally everything about this service is a joke I don t have an entire day to list all the failure functions they have available If you want to confirm an appointment call the provider and tell them you confirm instead of wasting your life dealiing with this garbage

Not worth your health

Not worth your health False appointment taking that has lead to a disability in our family Make appointments on your own aways bring friends or family members to medical appointments as a testifying witness

This company took our business and

This company took our business and refused to make any changes in contract DO NOT EVER JOIN THIS COMPANY Ddo not use if you have eclinical or epic

Payments do not work

Their online payment system never works and all you get is a generic error message Something went wrong please try again later

Terrible for billing purposes

My wife s allergy clinic uses Phreesia for their billing except they never send an actual billing statement After several months of waiting for a bill I finally called and the rep sent me an ad hoc statement Twice early this year they sent an email saying I owe a certain amount and to pay it - no info as to what the balance is for or how the amount was calculated I know that one of the emails was asking for the entire cost of an allergy injection including what the insurance had already paid I won t pay a bill unless it tells me what I m paying for Right now I know I owe them close to 200 in copays but they haven t sent me anything since I called them about 4 months ago

My Provider Just Started Using Phreesia

My oncologist s office just started using Phreesia Not a good experience at all Process appears simple and secure but has serious problems No opportunity to add a comment if a canned answer is not available Cannot leave a blank when you answer does not fit For recording medications only allowed 1 medication to be listed No Back Button so if on going to the next page you realize the previous needs adjustment you cannot go back If you do you can start at the beginning again or as in my case you are locked out of the system with the only direction contact your provider Great the provider said there are some known problems and just come in early for your appointment and complete the paperwork Not a friendly process Not the best process for practices dealing with the elderly my community I have used other similar online patient registrations and they are much better easier to use