Picture Frames in any custom size design online - Picframes
Based on authentic user experiences
Consumer
6734 reviews
N/A
8 months ago
Excellent customer service and good quality product
I had never purchased a made to measure picture frame with mounting before and had no idea about sizing The website made everything simple and straightforward I uploaded an image of my picture keyed in the measurements and the site took me through the different frames mounting etc and let me make my selection I didn t have to worry whether everything was going to fit because the site did everything for me and allowed me to see how my picture would look The frame and fittings arrived within 7 days Date of delivery was emailed and the courier gave a 1 hour delivery timescale on the morning of delivery so you don t have to wait in all day The glazing was damaged on the first delivery I emailed the company They apologised and with no fuss they sent a replacement out the next day - they didn t even ask me to return the glazing I suspect had it been the more expensive frame this would have needed to be returned first though Furthermore they responded in less than 24 hours to both emails I sent and kept me up to date with timescales The only issue I have is with their couriers who operate a policy of not allowing you to open and check goods before signing for them Even after signing they will not wait while you check because they say they are unable to take back damaged items If the item is damaged you need to contact the company This strikes me as a little odd since most companies encourage you to inspect goods before accepting them As it was the courier man told me to sign and write unchecked next to my signature Despite this minor issue with the courier I will definitely be purchasing from Picframes again The product communication and customer service has all been excellent
Elin Grimes
6734 reviews
N/A
8 months ago
Excellent
Thrilled with my order just as it appeared online and fast delivery And such great value too Would definately reccommend Thanks
Renae Jackson
6734 reviews
N/A
8 months ago
Excellent Company
I had 7 frames that I wanted to order but I initially ordered just 2 frames from them to make sure I liked them and that the quality service was up to standard The first 2 frames I received were spot-on just as advertised and the delivery service was brilliant so I ordered the remaining 5 frames I needed I have just received delivery of the remaining 5 frames and they are fantastic The largest one measuring 696mm x 1122mm is excellent quality and will last a lifetime I expect All the mounts are cut to size perfectly There s not one negative comment I can make about this company their products or their service I will only ever use them if I need more made to measure frames Happy customer 100 recommend
SharpEyes
6734 reviews
N/A
8 months ago
Great Company
I ve ordered 17 frames from these guys over 2 orders and been satisfied with every step of the process The building has been fast my last order was for 14 frames the shipping has been exceptional and the quality of the product is unrivaled I m just looking for excuses to hang stuff of my walls now so I can get more from Pic Frames Thank you very much
Ailish
6734 reviews
N/A
8 months ago
Amazing service
Never had a problem - they kept me informed at every stage of the process and always give a quick turnaround even for large orders The packing is brilliant and the quality of the product s exceptional - couldn t ask for more
Dawn Foster
6734 reviews
N/A
8 months ago
Will be using again
Very quick and easy way of framing a picture - quick turnaround lots of communication re delivery etc and it came securely packaged It was exactly what I wanted Thanks
CJ
6734 reviews
N/A
8 months ago
Would 100 recommend - used several times and great service
Some of these negative reviews must be so out of date because they are brilliant Delivery is SO quick and the website is so helpful and easy to use By far the best website for choosing frames and mounts - the fact you can upload your picture to see what it looks like before buying is excellent
Jodi
6734 reviews
N/A
8 months ago
Splendid choice of frames and mounts
Splendid choice of frames and mounts Website gave me a very good idea of how the final item would look and I was delighted with it when the order was delivered Good customer communication well packaged and delivered on time Very happy and will definitely be using them again
Darryl
6734 reviews
N/A
8 months ago
Absolutely excellent
Absolutely excellent and prompt service Ordered 2x multimounts Mounts easy to design arrived exactly as expected High quality products Similar to other reviews found them a bit difficult to get hold of on the phone so try and leave plenty of time if you do need to speak to them before placing order Otherwise perfect
flopat
6734 reviews
N/A
8 months ago
Great Value for Money
Great Value for MoneyThe website was easy to use my 3 frames arrived a week after ordering and were easy to put the pictures into they now look brilliant on our wall The tape which I bought was missed out of the delivery but after one email I got a reply to apologise and to say that they had put it in the post to me which duly arrived All in all good service with no unsolvable problems I would definitely use this company again and have already recommended to a friend