Piscinarobots Reviews

Do not trust Cheaper products delivered

The wrong products were sent The ones I had ordered were twice as expensive Contacted them No reply whatsoever DO NOT TRUST

Worst webshop in the world

I bought a Hayward Sharkvac XL pool cleaner via this site Delivery was delayed and mixed up but after a couple of weeks the robot was finally delivered Then it turned out that the robot was not able to to finish its program everytime it ran into the stairs It just stopped working According to the sellers the problem was with the non-removable stairs and even though this was not mentioned on either the website or in the manual no action was taken by them After 3 months of use one of the conveyor belts broke rendering it effectively useless An appeal to warranty was denied despite repeated emails and legal advice Reasons given were that warranty is not applicable to parts that break of the device really you ve got to be kidding me and that this may have to do with too high chlorine or saline levels in the pool both of them are 0 since I don t use either This website is a joke the service is non-existent Never ever buy here

Not a reliable company

They are not a reliable company After 3 weeks of having ordered they decided to cancel the order just because I was pushing them to deliver Bad customer service

wrong product delivered fishy same address as other company selling same thing

Ordered a12mm Stainless Steel Key Hub with threaded attachment holes and they sent me an aluminium one with non-threaded holes Previously I ordered the same thing from Maairobot nl and they sent me a 14 mm hub instead Then I found out they have the same address and telephone number in the Netherlands so something is up with these two companies dispatching wrong items and not being particularly helpful I certainly wouldn t trust it for anything more expensive than this

Quick sale but after only 2 month the robot is HS

I was very hesitant before ordering on this site given the unreassuring comments But finally I bought a Zodiac RA6500iQ robot and it was delivered to Belgium from the Netherlands in 48 hours after purchase This is indeed a new robot in the original packaging and with a 5-year warranty BUT after 2 month the robot is HS and works intermittently I called them to replace the robot but they don t accept it and ask me to send them back the robot for a reperation knowing that this robot has only 2 month old and was only used 3 times They told me that I need to pay delivery to send it back to Netherlands The delivery costs very expensive 45 without insurance and they don t want to take this cost in charge When I try to understand why I have to pay for delivery when the robot is still under warranty the customer service nommed Christa stop the discussion and close the chat Very bad SAV who has a kid reaction imagine if i will have 10 times a problem with this robot during the warranty period 5 years i need to send it 10 times to Netherlands 45 x10 450 additional cost to add to the purchase price

Thieves not to be trusted

I ordered a few weeks ago something from their website it had a clear foto and a description with sizes etc A few days ago I received a small box with an article that has nothing to do with what I ordered different in colour much smaller in size and most probably also much smaller in price I wrote them an email and chatted with them via Whatsapp but they simply stated that this was the original item A blind person could see the lie in this These people are con people thieves Don t buy from them because you ll not only loose your money but also your trust in buying on-line in internet These people have no shame

SCAM

SCAMThe product sent is much cheaper than what I ordered No feedback from customer service INADMISSIBLE NEVER BUY FROM THIS SITE

Warning My experience strongly suggests this may be a fraudulent seller

I ordered and paid for a pool product Zodiac Freerider RF 5400 from this company as a business customer After completing the order I received an email stating that DHL would handle the shipment and a tracking number was provided However even after more than two weeks DHL s system clearly shows that the shipment was never handed over to them This creates a false impression of fulfillment while in reality the goods were not dispatched I have contacted the seller multiple times via email and other channels and have received no response The lack of communication and failure to deliver despite confirmed payment raises serious concerns As of now the matter remains unresolved I feel it s important to warn others based on my experience If you re considering purchasing from this seller I strongly recommend that you exercise extreme caution My situation appears to reflect a pattern reported by other buyers