Pitaya Reviews

No refund and Ignored Emails

I am extremely disappointed with the level of customer service provided by Pitaya I purchased a bag and had to return it due to an error in their system by this time I had already waited for the bag for over a month without any uppdates I then emailed and decided to go for a refund Despite assurances that I would receive a refund it has now been over a month and I am still waiting Despite reaching out three times via email I have not received any responses regarding my refund This lack of communication is the most unprofessional customer service I ve ever experienced Do NOT order from Pitaya

Scam by shipping

I ordered a bag from them on Wednesday November 27th at 10am with DHL Expresss that it can be delivered the next working day the shipping for it is 15 95 The parcel did not arrive the next day When I wrote an email to customer service on Thursday there was no response Only when I asked my question in their chat did I get an answer and they said that it wasn t even packed and shipped On Friday I finally got a shipping confirmation The package was still in Denmark until yesterday the 3rd of December Today the 4th of December it should probably arrive and not with DHL but DPD For a certain reason I chose the expensive shipping for 15 95 so that it arrives the next day and is not sent with DPD I can understand that it takes a bit longer from Denmark But if you pay extra for it to be delivered the next working day it s a scam because they don t honor that Now I have paid so much more for shipping so that it should come with DHL Express instead it arrives as if I had taken the normal shipping for less money If you offer express shipping for more money you should stick to it otherwise it s a scam I doubt whether the parcel will ever arrive today and my money for shipping is gone I haven t just found out that this shitty package won t be delivered to my home but I paid for it Instead DPD leaves the parcel in a parcel store that is far away from my address That is an outrage I DIDN T PAY AN EXTRA 15 95 FOR SUCH A DELIVERY

No response

I boughtbag on monday and the order was confirmed and they said they would send an update about the shipment It s been four days and nothing I have tried contacting the brand through instagram tiktok email calling and no response

Lidt for sent men god handel

Pakken kom lidt for sent men det var en meget god handel og vil bestemt handle igen hos jer

Smooth ordering and delivery

Perfekt Virkelig glad for alting

I ordered a bag from this website and

Hurtig levering god kvalitet for den pris

Fast shipping

Super god kvalitet hurtig levering og billige priser

Thank you for our kind help and support

Received the two bags I ordered within great delivery time Bags came in great condition and absolutely love them Their customer service team also answered my emails within 1 business day