Based on authentic user experiences
Levi
6731 reviews
N/A
10 months ago
INAPPROPRIATE REFUND
I purchased an iCandy Core travel system from Pitter Patter and within 3-4 months I noticed significant issues with the wheels making it difficult and heavy to push the pram Upon contacting the store I was initially advised to spray silicone on the wheels which I found unacceptable given the pram s 1 500 price Consequently the pram was sent to their repair center but it was returned with the claim that nothing was wrong Despite this the pram s issues persisted forcing me to purchase another buggy When I reported the worsening condition to the store the pram was sent for repairs again only to be returned weeks later with a notification from Niall that no faults were found yet the wheels had been replaced When I questioned the necessity of changing the wheels if there was no fault Niall s attitude became patronizing and our conversation ended abruptly leaving me distressed I then engaged in extensive communication with Cumiskeys and iCandy without achieving a satisfactory resolution When I informed Claire that I would not accept the pram back due to its deteriorating condition I was offered an insulting 690 as a refund for a pram that cost me 1 450 and had been faulty since four months of use Claire offered to round the refund up to 1 000 as a goodwill gesture but this still leaves me 450 out of pocket and without a pram The stress and inconvenience caused by this situation are unacceptable especially for a new mother I do not recommend this store as they failed to provide a full refund for a faulty product
K M
6731 reviews
N/A
10 months ago
Excellent service
Excellent service Delivery super fast
Toni Creaney
6731 reviews
N/A
10 months ago
Quick delivery
Quick delivery Very helpful
Jenn Johnston
6731 reviews
N/A
10 months ago
Absolutely amazing staff and shop
Absolutely amazing staff and shop Thoroughly recommend and wouldn t shop anywhere else for baby items x
Yasmin Al T
6731 reviews
N/A
10 months ago
This is the best place
This is the best place All of the staff are very caring lovely to chat to extremely helpful even for the smallest things I keep returning and always will Cannot recommend this shop enough Thank you
Linda S
6731 reviews
N/A
10 months ago
Great customer service
They had run out of the item I had ordered so rang me offered to replace it with a more expensive version at the same price
Lacey
6731 reviews
N/A
10 months ago
Fantastic shop
The staff in this shop are so helpful I was absolutely clueless when it came to my first child The girls let me try every pram in the shop and helped me find one that suited my lifestyle best Top class service Thanks so much girls for making me a hard decision much easier Date of experience 04 January 2024
Molly Donnelly
6731 reviews
N/A
10 months ago
Beautiful store and very helpful staff
When we were having our first little one we didn t have a clue what we needed or where to even start to look The girls where so helpful and helped us to decide and they advised going for a pram that converted into a double as we said we wanted our children close together and we where forever grateful as we had our second 18 months later and all we had to get was a converter set Would definitely recommend this shop as they have amazing advice and have a large range so able to see all the products in the shop and not just guessing what it s like from online pictures Also they delivered our items and when the man delivered our items he was able to fit our car seat that was a life saver as I wouldn t have know what to do
Janice Sillett
6731 reviews
N/A
10 months ago
Excellent company excellent customer
Excellent company excellent customer service Replied quickly to questions I had sent via email I couldn t get the baby crib I really wanted in the uk But Pitter Patter baby had it in stock and managed to get it shipped and delivered to me within 4 days Will definately order from them again and highly recommend Graham
Alanna molloy
6731 reviews
N/A
10 months ago
Best customer service and craic we ever
Best customer service and craic we ever had The girls here at pitter patter are phenomenal Sarah and Stacey from the minute we arrived to the minute we left made us feel so at ease and excited about our new chapter We travelled from Donegal to Belfast passing multiple prams shops because of the customer service Highly recommend Thanks again Alanna and Dean x