Pjlivesey-group Reviews

Terrible customer service

We completed in April 23 and have felt very let down by this company terrible customer service once you have completed I would steer clear if I was looking to buy again

Smoke and mirrors

Smoke and mirrors is a phrase that springs to mind when I think of my experience with PJ Livesey According to their website If there is one area where the P J Livesey Group stand head and shoulders above the competition it is our commitment to quality I m thinking the directors might need to look again at this statement as my experience is far from head and shoulders above anything remotely high standard I moved into The Cedars in Didsbury a Victorian villa built in 1867 in December 2022 This was after a delay of around 8 months Finally on completion day I got the keys to my apartment in their grand and luxurious development only to find my terrace far from complete Rusty ironworks and steps that are a trip hazard combined with missing paint and a membrane left with no gravel stones on top It was agreed on completion day that this would be fixed however 10 months later this still has not been rectified Despite having this rectification work agreed by two of the site managers and the iron works manufacturer I had the repairs booked in for March 2022 to rectify the mess On the morning of the said works a phone call informed me this was cancelled and would be rearranged After months of emails back and forth many being ignored I heard no more about this work being carried out I received an email in June 2022 from the After Care team to say this will now not be finished at all as they deem that it is built to design and correct specification Another further complaint that I reported in December 2022 was the issue of the heating system inside my apartment not being sufficient for its size once again the site manager was sent and nothing has ever been rectified If you re thinking these high standards they promise continue inside the rest of the restored Victorian house you d be mistaken Cheap finishes are throughout not painstakingly restored like they d want you to believe when you re pressured to exchanging your 30 deposit It s not only the apartment though where PJ Livesey fall extremely short of their high standards The landscaping of the grounds to the grand period property of The Cedars are far from the fancy design plans that they lovingly show you at the sales centre when they are wanting your reddies Approved council plans detailing block paving and resin driveways has been replaced with no block paving badly matching and breaking up poorly laid resin Indian flag stones are cracked and have been for around 5 months which will continue to crack due to how poorly they have been laid The landscaping of the gardens is far from another fabulous quote on the PJ Livesey website in which they state they take a determined approach to put quality first every time Lawns missing grass rubbish and rubble left limited amount of actual landscaping installed which in reality is just a few cheap bushes which are only in certain small areas Basically a cheap bad job done throughout the whole development And then that brings me onto the amazing After Sales Care Basically non-existent Emails constantly ignored items agreed upon and then cancelled and basically an attitude of tough we re not interested Be warned anyone looking at these new prestigious developments on their website and on social media it will be nothing what you are promised PJ Livesey are nothing more than a glorified Barratt home though to be fair that would be an insult to Barratt

Untrustworthy and not premium at all

Ongoing snagging issues and two major defects after two years and their own warranty provider unable to make them respond They ignore emails Formal complaints process was a joke We know now they submitted incorrect information to the Building Control team At best they mislead you at worst they are liars Do not fall for their sales patter You ll have a house full of snags and zero care in their customer care service

Purchased a house in Green Walk

Purchased a house in Green Walk Standish Sell themselves as a premium builder but just as bad if not worse than other new builds The workmanship of their contractors is appalling zero quality control lots of snagging issues the warranty they provide is a joke you report issues to their customer care team who then completely ignore you It takes repeated attempts to get any action then eventually it s handed over to Alan the site manager who couldn t care less turns up with folded arms disinterested and just brushes off any problems The actual site remains unfinished roads are a state pot holes raised ironworks storm drainage is broken with a stream running down the road and various planning conditions they ve breached low level lighting no play area missing paths unfinished communal green areas building rubble metal and pallets dumped in the green spaces like the community orchard

Terrible experience

I had high expectations when purchasing a property from PJ Livesey given their reputation for luxury and quality However the experience since moving in has been anything but premium It has now been 10 weeks since I took possession of my property and despite repeated requests snagging issues remain unresolved From poor finishing touches to more serious defects the level of aftercare has been shockingly inadequate Emails go unanswered promises of fixes are repeatedly pushed back and communication is frustratingly slow For a company that markets itself as a leader in luxury real estate this lack of professionalism is unacceptable Buying a high-end property should come with a certain standard of service yet PJ Livesey seems more interested in selling the dream than delivering on it I would strongly advise caution to anyone considering investing in one of their developments If you re expecting seamless quality and responsive service be prepared for disappointment

St James Park - Portsmouth

I visited St James Park and met with Rebecca Helen From the moment I drove into the development I was wowed with its beauty My experience in the marketing suite didn t disappoint either Both Helen Rebecca were extremely friendly knowledgable and passionate about the development I was particularly interested in the conversion of the hospital building and was pleased to hear how respectfully it is being developed It s like a peaceful retreat in Southsea