New and Used Car Dealer | Worcestershire & Gloucestershire | PJ Nicholls
Based on authentic user experiences
Will H
6732 reviews
N/A
7 months ago
Defective Car Left out of Pocket Speeding Fine
Having purchased the Red Ford Kuga St-Line PHEV 20 Plate 30k miles from PJ Nicholl s Tewkesbury on 05 08 2023 we have had nothing but problems It was 4 days into ownership when the powertrain malfunction light appeared we were forced to pull over ring Ford Assistance on route to our anniversary We then took the vehicle back into the dealership where my confidence was severely knocked when the sales manager Mark said that well if the light only comes on when you re on the engine you can at least do 90 of your journeys on the battery mentioned that he see s cars come back 30 minutes after they ve left We then got the car back I was hopeful that was it however we then received a speeding ticket through in the post for the car whilst it was in PJ Nicholls possession doing 66mph in a 50mph area on the Tewkesbury Road Upon speaking with the general manager of the Tewkesbury branch Liz who initially said that the driver of the vehicle needed to get up to the speeds that the fault occurred at to test the car properly when I mentioned this could have happened on the motorway next to this road she then changed tact claimed the driver didn t realise the speed limit despite the fact the car had a heads-up display with this image on She also mentioned this conversation was recorded so I have asked for that be emailed over to myself as I intend to raise this with Ford UK Then another day later the power train malfunction light appears only a few days after getting the vehicle back which took 8 days I d been told had been driven at least 100 miles to test at this point I simply asked for a refund On the day of the swap back I was phoned by Richard the lead service technician to tell me he was bringing my car back when I mentioned the MOT will have now expired he said well I can still drive it you can still drive it to get an MOT At this moment I unfortunately lost my cool made it very clear that was unacceptable at which point Richard did agree to MOT the vehicle before returning I also asked for compensation for the situation as I was out of pocket for day insurance fuel road tax also felt we deserved to be compensated for the incredibly stressful situation we had been put through I was told I would not receive any PJ Nicholls small family business I can t imagine how you intend to carry on operating with these service levels wouldn t be surprised to see your dealership downsize before exiting the market in the near future
Warren
6732 reviews
N/A
7 months ago
It s not just about the sale
Anywhere can sell you a used vehicle and be lucky however it says far more about a company when there s a problem and they deal with it I bought a used Transit Connect and on the drive home a warning light and message came up about 30 miles 40 minutes so not immediate I was not able to return that day and as I was not able to get it into the local dealership for weeks they came and picked it up not a short trip and had it fixed and returned 2 days later Very helpful professional would recommend
Ian Peel
6732 reviews
N/A
7 months ago
From start to finish Mark in Tewkesbury
From start to finish Mark in Tewkesbury was great answered all my questions in a timely manner even the ones I sent out of hours No hassle and extremely professional Would certainly recommend to anyone looking for a vehicle
Ian Nutton
6732 reviews
N/A
7 months ago
This garage was fantastic
This garage was fantastic We lost all water on the M5 and came off the motorway to find a garage A mechanic said the bottom hose had come off and said that a ramp would be available soon He replaced the faulty jubilee clip and filled the car with antifreeze When I tried to pay I was told there was no charge
Lyn shepherd
6732 reviews
N/A
7 months ago
Time not to breakdown on the way to airport
Had to leave M5 because of a flat tyre Fortunately stumbled upon Nicholls garage where they provided a very quick professional service and got us on the road within the hour
Andrew Cox
6732 reviews
N/A
7 months ago
Great service from Dave and Laura at PJ
Great service from Dave and Laura at PJ Nicholls purchased 2 vans and a car all went through smoothly More business on the way
Nigel Moor
6732 reviews
N/A
7 months ago
Purchasing a new car made easy
My wife recently bought a Ford Puma car from their Tewkesbury dealership The sales representative Mark Baptist was helpful throughout It was the first new car that Christine had bought since acquiring her Saab sixteen years ago but Mark helped with the paperwork and explained the variety of equipment that a new car now has Mark made the whole experience pleasurable and less taxing
Catherine Hill
6732 reviews
N/A
7 months ago
Went over and above
My car fob had ran out of battery and I urgently needed to replace it Cameron kindly stayed passed closing time to allow me to travel to get the battery replaced Great customer service
MrsJulieBurton
6732 reviews
N/A
7 months ago
Excellent service
Excellent service Go above beyond with care of my car Friendly helpful staff everything explaned
Leah Harvey
6732 reviews
N/A
7 months ago
Driving home late from work and
Driving home late from work and realised my tyre had gone completely flat Though the guys were about to close up for the night they didn t hesitate to help and make sure I was able to get on the road They completed a repair there and then I had an hour and a bit journey back to Bristol so honestly so grateful they stayed to help and ensured I got home safe Thank you team 5 5