Planetheadwear Reviews

Don t order anything

Don t order anything You get nothing from these thieves

Lucky it s got one star

Lucky it s got one star Absolute lack of customer service even the way the man answered the phone eventually was unprofessional Kept ringing regarding my order email was ignored then I was called a liar by him My hat is lovely although I wanted to exchange it for a smaller one After his attitude I asked for a refund instead if I returned the hat I was told no as it was over 14 days Had he answered my calls emails it wouldn t have been The man who runs this buisness hung up on me after being very rude on the verge of aggressive

Exceptional customer service thank you

Wow Get this for exceptional customer service I ordered a hat from planetheadwear co uk in 2 sizes as I wasn t sure of my size Had a call the next day from Emal at planetheadwear co uk to explain that the sizes were slightly different than advertised online He arranged for me to try one on in Mad Hatters in Camden Market on my way home after work The very kind gentleman in Mad Matters kept his shop open late till I got there the size he had didn t fit so he put me on the phone to Emal Emal offered to drop a larger hat off at my home on his way home that evening- which he did Later when I tried it on properly in front of the mirror I realised it was probably a bit small The next day Emal again stopped off on his way home and exchanged the hat for a bigger one What a legend Huge thanks to Emal at planetheadwear co uk and the gentleman at Mad Hatters

wonderful customer service

I ordered a hat in medium online for a next day delivery I received a text from Emal that evening apologising that the hat i wanted was out of stock in my size After explaining i needed a specific colour for my dads funeral Emal looked at other options for me In the end he said he would check his warehouse the next day t see what else he could offer He came back to me with the perfect option and it was delivered the day after This man goes above and beyond for his customers

Outstanding customer service gorgeous hats happy customer

Outstanding customer service beautiful hat received I needed a black hat and ordered brown by mistake then immediately ordered the black one I phoned Planet Headwear and spoke to Emel I hope I spelled his name correctly I asked him to put a stop on delivery of the brown hat and provide a refund He was very kind and told me he would provide a refund I was thankful for that We ended the call but Emel phoned back to say the black hat I ordered was out of stock He very kindly sent me photos via my phone of the black hats he did have in stock They were all lovely and I chose my favourite and let him know I told him I needed the black hat to be delivered to my home by Wednesday as I sadly had a funeral to attend on the Thursday Emel was very kind and understanding of the situation and told me he would make sure the hat arrived with me on Wednesday even if he had to deliver it himself He sent me a photo of the postal label and my beautiful hat arrived on Wednesday I was so pleased with the super kind customer service I received from Emel and his swift action to ensure I received the hat on the Wednesday The customer service from him was outstanding and I am very grateful Received my refund for the brown hat as promised Would highly recommend beautiful hats and beyond excellent customer service provided Thank you Emel at Planet Headwear