


Platinum Spas | UK’s Luxury Hot Tub & Swim Spa Brand
Based on authentic user experiences
David
6732 reviews
N/A
10 months ago
Really bad experience
Really bad experience I have out of order the second unit Onyx cause the original one was defective and the leaks has no repair Second unit was installed on September of 2023 first one was delivered on May 2023 and since the installation many problems with this second unit appears One year after of the adquisition I have no 1 day of relax on my Relax System And the history is not closed yet with the basin empty leaks and opened by the technician for more than a month
Mark Brumbaugh
6732 reviews
N/A
10 months ago
Family Pool Maintenance crew was great
K was awesome and the main reason we bought this spa
customer
6732 reviews
N/A
10 months ago
Knowledgeable dealer and very prompt
Family Pool Maintenance crew was great and the tub has been enjoyed by the whole family
Rick
6732 reviews
N/A
10 months ago
Great rep at valley pools
Great rep at valley pools Very knowledgeable and made the process very smooth Delivery crew was super Not an easy spot to get this to and they pulled it off
Claire
6732 reviews
N/A
10 months ago
Helpful knowledgeable and kind
Incredibly helpful knowledgeable and kind - what more can we ask for I was frustrated trying to work out how to unlock my spa with the wrong instruction manual and at the end of my tether when I rang in to Platinum Spas with no more than the fact that this was the name written on my spa Baudouin Nana helped me sort it all out using photos sent via WhatsApp and emailed me the correct manual shortly after What a superhero and all done with kindness and patience I wish every company where the public need hands-on technical assistance people like Baudouin Nana Thank you
customer
6732 reviews
N/A
10 months ago
From purchase to delivery it has been
From purchase to delivery it has been nothing but amazing friendly service everyone has been extremely helpful and we appreciate that
Rob Pietro
6732 reviews
N/A
10 months ago
Both Brian and Eric patiently answered
Both Brian and Eric patiently answered all of our questions with knowledgeable experience Very thorough without over speaking or being too technical It was a very good experience for my wife and I
Nickolas C
6732 reviews
N/A
10 months ago
Bridget
Bridget She is phenomenal and I honestly don t believe I would have went forward without her The installation was a breeze and flawlessly executed and the hot tub is so amazing we can t stay out of it
K BARD
6732 reviews
N/A
10 months ago
Love our new Refresh hot tub
We are loving our new tub just installed this week during the coldest week of the winter season The tub is quiet and heats quickly The Bluetooth stereo is very nice as well Spa Warehouse did the install and were very professional and efficient They showed us all the features to ensure we knew how to properly use the tub as well as the chemicals to add for various reasons All in all it was a great experience
Brenda
6732 reviews
N/A
10 months ago
Great customer service and quick
Great customer service and quick delivery Well made spa