Platinumlimohire Reviews

They absolutely left us in the lurch on

They absolutely left us in the lurch on our wedding day I booked a Hummer Limo for a wedding I initially booked it for 2pm but as with weddings everything changes last minute and there s a lot to organise we found out late that the bridal party needed to arrive at the venue at 2 45pm The venue was 20 mins away and I booked a one-way rental at a price of 350 I got a call literally an hour and a half or so before 2pm by the driver confirming everything but said that the bridal party needed to be ready straight away which simply couldn t happen as they would get there far too early I pleaded with the company asking if there was anything they could do to offer some flexibility with an extra 20 minutes saying I would pay extra but they just wouldn t leaving me absolutely screwed I appreciate you have other jobs on but spending 350 on a short journey and having no flexibility at all because you ve booked a job far too quickly after is just not on and ridiculous You can keep your deposit I don t care I just wanted you to know the pain and issues you caused on an already stressful day DO NOT USE THIS COMPANY Update They replied very aggressively on Facebook to my review stating they would chase me for the remainder of the payment that they are a 5 star company clearly not I replied to that effect they removed my comment and banned me another display of fantastic customer service

Woeful service

Woeful service - never even turned up

DO NOT USE - SERIOUSLY LISTEN TO WHAT I M SAYING

DO NOT USE - CANCELLED ON THE DAY OF THE WEDDING BECAUSE THEY HAD DOUBLE BOOKED The bride and bridal party had to find alternatives to get to the wedding venue causing HUGE stress on the MORNING of the wedding due to them deciding to book somebody in at the time we needed them SHOCKING

Sent the wrong colour limo

Sent the wrong colour limo didn t ring to let me know as I would have cancelled I wasn t at home to watch the groomsmen to get in so when it turned up as I was shocked and refused to have any pictures taken as it was cheap and tacky I hate silver limos A white one was ordered I feel the excuse they made afterwards isn t acceptable and tbh they ve just tried to fob me off

Booked a limo to York races

Booked a limo to York races On the way there the driver couldn t have been nicer Unfortunately the return driver with the minibus was dreadful impolite and in such a rush it felt uncomfortable and speeding We asked him to turn the music up and he replied you need to chill out turning the music down afterwards We asked the driver to stop before our destination to drop us off which he refused Do not use this company they take your money give you 5 star on the way to your destination and a 1 star on the way back AVOID

Wouldn t recommend

We used this company for our wedding we had several complaints regarding our hire which were brushed of and they said it was nothing to do with them that they were just a third party company The driver wasnt very pleasant just seemed like he wasn t interested Obviously you don t know what your going to get until it turns up then you have to deal with it and make the most of it

Don t use

Lots of issues on our special wedding day totally fobbed off by the company when we complained nothing addressed really we don t want 10 off the next trip hopefully you only get married once I want to mention that Kevin was polite and helpful on the first step of enquiry no issues with him

Terrible journey do not use

Absolute disaster Do not use We used them for a wedding I told the driver I could smell burning and he said so can I and did nothing Driver was erratic and kept taking wrong turns But worse was to come on the way back the car was full of young girls the car started smoking on the motorway and they were left stranded in the dark luckily one of the guests saw and picked the girls up It was horrendous Asked for a refund and was offered 50 pounds Ridiculous

Excellent service professional

Excellent service professional friendly polite helpful Limo arrived early and waited until we was ready The limo was comfortable clean and a wonderful ride our driver maz amazing