


Anti aging products | At home chemical peels | Acne Treatments
Based on authentic user experiences
CSW
6727 reviews
N/A
11 months ago
Post purchase customer service with missing parcel non-existent
See my review below this at the bottom and then please see the update directly below this sentence So the insurance which I took out at Platinum Skin Care s behest didn t pay out not soon enough after shipping they said how does that work especially when a parcel has gone missing and it takes a while to figure that out Anyway and then I brought that to Jen s attention who then partially refunded me only for the items I purchased And not for the shipping so I am 30 dollars out of pocket I ordered 163 worth of products to be shipped to Greece Upon purchase a third-party suggestion to insure comes up Wonder why Anyhow after purchase money off account another third party emails one to verify one s details 6 emails later which included a picture of myself with my ID highly personal info and CC info also highly personal in hand before I was verified Now the parcel is missing I emailed and Jen at Platinum Skincare said insurance I said I don t want to claim in case the parcel arrives it has been 6 weeks I phoned US post office an hour on an international call who told me the tracking number was not traceable internationally So since it left the shores of the US I can t trace the parcel What the heck The insurer has the wrong physical delivery address no mention of Greece I told Jen this via email No further feedback from her Seems to me that as long as they have my money they couldn t give a damn about whether I receive the parcel or not I m not an American so what do they care I don t want to claim in case the parcel arrives but claiming is besides the point I would have liked them to have sent the parcel so that one can track the parcel from them to me I have asked Jen for the waybill and nothing has come through Platinum Skin we-don t-actually CARE - if you are an international customer don t order here as if the parcel doesn t arrive because of the insurance at her behest she simply passes the buck My feeling is that they should have sent this with a tracking number that I can follow from them to me The way they have sent it leaves me nowhere and Jen at Platinum Skincare simply passes the buck What is worse is she doesn t do it actively either she does it by ignoring one What she should do is go terribly sorry our mistake we should have sent it with a tracking number We are sending you another order this time with a tracking number from us to you That would be the right thing to do I am not holding my breath
Larissa Richter
6727 reviews
N/A
11 months ago
I never received my order
I never received my order The seller claims it should have arrived on the 17th of Oktober Since then there is no contact no refund 83 44 323834That s 7 weeks ago There is no update on the tracking page You already know that I didn t receive it I didn t get a notification in the mailbox and no chance of picking it up anywhere So regardless You have proof that no package have arrived and have been refusing to refund for what you ve insured anyways
Mamun Miah
6727 reviews
N/A
11 months ago
Extremely serious harmful TCA peel 30
Extremely serious harmful TCA peel 30 I used it beginning of February on my skin and my face skin getting extremely dark and I can t go outside with my face condition When I put chemical peel on my face it was terrible burning my skin I don t recommend anyone to use their peel I m totally broke now
Cynthia Rafalowicz
6727 reviews
N/A
11 months ago
Total lack of respect Unethical Company
01 12 2024 Stop harassing me now Otherwise I will keep on reposting my reviews everywhere even if you deleted them This is enough now Do you get it You empty-headed people Don t you have anything else to do with your lives I am writing this review because of the outrageous attitude of Platinum Skin Care towards me their customer As I have no news of my order since Septembre 12 and that no one replied to my last questions sent to their support group I wrote a post on Facebook Platinum Skin Care Gurus which is there too help customers Very very bad idea I instantly was treated like trash by a bunch of females To resume they attack people who are asking about their orders The last e-mail from them the one they showed to everybody on Facebook was received on 2nd November No more news after that They said loud and clear that my order was still in my country and how stupid I was not to know it But this morning they tell me that actually my order came back to America 3 weeks ago Before telling people they are liars in public perhaps they should check their info before Isn t it their job Accusing people before checking is extremely pathetic It was my first time buying something in America You can be sure I will never do it again I am not talking about the exchange of e-mails so why are you sending all the below They are really having a hard time understanding this apparently Yet it is not complicated I am talking about the way they treated me and others of course - I see in the other reviews that I m not the only one How surprising on your Facebook Gurus group They keep on sending updates check their responses below What will the 5th one be Nothing smart that s for sure The ones harassing is them They must stop sending me e-mails to insult me I won t read them anymore as they go straight to my spam now They are drowning so badly in their lies that they don t know what to invent anymore But I m keeping all the ones they sent already They are despicable people and it continues That s something I cannot accept Can they send me any proof at all NO as I m still waiting to receive them You treat people like cabbage but they have NOTHING No evidence at all Too bad Trustpilot doesn t ask for evidences because they openly lie here as well They can keep on sending me whatever they want I will never delete my review One of them Tiffany Griffin published my private info with the following title You are not very bright are you because I don t know where my order is I sent them the screenshots If that s the way to talk to customers in America I don t know what to say Furthermore if it is legal to post personal info of their customers on Facebook for everyone to see in Europe it is not The owner is telling me in her email that the Tiffany Griffin doesn t work at PSC Is this for real Incredible how they don t think So risible How on earth did she get the e-mails I was exchanging with PSC if she doesn t work there It s even worse then I thought It means that anybody can have access to their customers info OMG Do they went me to resend their e-mails to refresh their gold fish memories Look up the meaning of the word Ethic If even people of their group came to me to check how I was it means that they indeed went way too far Just like a pack of hysterical wolves I sent them the list of all the people I had to block because of their behaviors I also sent my conversations with some people of their own Guru group who were concerned about me It s a summary of everything that has happened I have witnesses screenshots all the proves about their behavior but they keep on lying This is Exceptional But nice to see that not all of them are hyenas It was so nice of them Of course I hid the names I wouldn t went them to go through hell because they showed empathy towards me look up the definition of that word as well I sent them the screenshots and I m still waiting for theirs lol I don t want their products anymore or their refund They can keep my money and shove it down their throats to stay polite People have the right to react to injustice They think they can treat people like trash without impact I m not a sheep I m a human being fighting for respect They can keep on peeling their faces It won t make any difference They are way too ugly inside Your group offers help you say and positive attitude towards everyone You better follow some tutorials concerning these topics Hopefully you should find an easy one to understand on YouTube Yes it will take some time as you will be starting from scratch but you should make it with a bit of luck
Felicia Wilson
6727 reviews
N/A
11 months ago
Platinum Skin Care is Unethical
Platinum Skin Care appears to have glowing reviews in their online group and I was almost bought the whole line of products until I saw the group admin s removing any negative reviews from their group One member asked for advice after a bad reaction and when I went to read the comments the post had been removed When I reached out to inquire about the post being removed I was told by the admin that the group rules only allow positive reviews No wonder they have such glowing reviews I won t purchase products from a company I can t trust I can t help but wonder how many people have had a bad reaction and were just silenced from speaking out
Kelsi R
6727 reviews
N/A
11 months ago
Amazing customer service
Amazing customer service
Julie O
6727 reviews
N/A
11 months ago
I would recommend
So happy with the quality of products and service received Prompt delivery and quality information available from them about how to use products too I would recommend them
C Smith
6727 reviews
N/A
11 months ago
TCA 13 Love it
I heard about this company through Penn Smith on YouTube so I thought I would give the TCS 13 peel a try I have to say that I am quite impressed When I do peels through my medical aesthetician I feel the burn and yet I only seem to peel a little around the corner of my nose These peels cost about 175 each and so I buy packages of 3 when on special I have only done one peel with Platinum so far and all I can say is You have my attention Not only did I get the peel I was looking for on my face neck didn t peel and that s ok but you should see my fingers lol Peeling too Clearly I need to wash my hands a little longer to rinse of the peel But this is my learning opportunity and not a slam towards this business Overall I think it is sad that reviewers give one star for issues that are out of Platinum s control i e delivery issues or not reading the instructions There are a ton of videos on their YouTube site to review so you have an idea on how to use their products don t guess When you order they send you videos on how to use their products which I like so when the product arrives you can get a jump start In short I m enjoying the peel I hope my other skincare products are now able to work even better and I may even start taking a more seriously look into what other products they offer as they are batting 1 000 with me right now In short I would recommend the TCA 13 peel Thanks Platinum
susan holmes
6727 reviews
N/A
11 months ago
fantastic company
fantastic company ship to me in uk the products are top quality and they help and support every step of the way thru ur journey can t get enuff of there products so much so i have joined the VIP club as i know im gunna be a life long member so so grateful to have found them thank u PSC 06
Filine Jannet Emily Friang
6727 reviews
N/A
11 months ago
Good experience with the company and their products
I have ordered from Denmark one time and a bottle of 30 TCA lasts a good time I have had good results and I must say if we do not have good experiences with the products it is for sure NOT the companys fault There are MANY videos on their website explaining everything down in details and whenever I have been unsure I send an email and they are always so nice and friendly and quick to answer On top I have had good results with the TCA peel combined with Dreampeel Thank you The only thing I am not to happy about is that prices are in the high end - but often good quality is I know