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Based on authentic user experiences
Jan Hammock
6731 reviews
N/A
5 months ago
BUYER BEWARE
I bought a pair of training shoes from this guy which didn t fit This was because he uses what looks like the European sizing system - but which turns out to be a Chinese one - resulting in my receiving tiny shoes When I wrote him about this his response was that this happens with shoes when buying online I requested a full refund - including return costs which - as I pointed out - are the seller s responsibility under the The Consumer Contracts Regulations He denied that he had this obligation but promised a full refund on the original order In fact he refunded only the cost of the shoes and kept back the original postage cost - again contrary to The Consumer Contracts Regulations His belligerent attitude refusal to respect consumer law and his falling back onto buying online as a get-out-of-any-responsibility means I for one will never buy anything from this character again - buyer beware
Cathrine Thompson
6731 reviews
N/A
5 months ago
Taking money for out of stock items
I ordered and paid for some clothing items in the afternoon the same evening I received an email saying that they were out of stock of those items and would I mind waiting two weeks approx for them so I went back to the items on the Playwell website they were still advertised as purchasable I have a screen print of this I emailed Playwell with the above information no response so I am now disputing the payment with the payment provider and I won t be doing business with them again BEWARE
Matthew James Gorman
6731 reviews
N/A
5 months ago
don t believe the postage
Wanted to order 2 BO staffs on the web site it states the following FOR UK CUSTOMERS WHEN ORDERING BULK NUMBERS SHIPPING MAX CHARGE WILL BE 9 99 FOR UPTO 20 BO STAFFS So went to check out Postage 17 to Worcestershire when I queried it I was told that what it is Got the something from somewhere else postage 5 all in
Paul Archer
6731 reviews
N/A
5 months ago
Don t order from here
Don t order from here The customer service is lacking They don t send items when they claim they will You pay 10 99 for 24 hour delivery but then it takes 4 days to come No apology for this or explanation when placing order False advertising at its finest As for Akib you sure lack in true customer service Your passive aggressive email response doesn t sit well Learn some basic skills and speak to customers with a little more respect
Lewis Adams
6731 reviews
N/A
5 months ago
I bought a 10 99 item from
I bought a 10 99 item from Playwell I need to protect my shins as they bleed easily if knocked I ordered the shin pads but unfortunately they were not suitable It cost me 4 99 expensive to have the item sent to me and 3 35 to return so a total of 8 01 so I got 2 98 net back Akib was not really concerned that I felt the costs unfair and did not offer any kind of customer service so I am doing this review to say be very sure that you want the item before purchasing as it has proved costly to me
Kristy Gorman
6731 reviews
N/A
5 months ago
Not fit for purpose - shoddy
The 8 sword floor rack I bought my son for his birthday is not fit for purpose Not only does it not assemble because one of the holes is far too small but the wood is rough unfinished and damaged Total waste of money and they won t accept it back because I had to wait for my son s birthday and it has gone over the 30 days
inguss gurckis
6731 reviews
N/A
5 months ago
Ordered a samuri sword on site said 19
Ordered a samuri sword on site said 19 inch turned up 14 inch no holder either totally different as advertised should not advertise merchandise as not as described contacted them and had no interest really about my problem all they said was send back and refund not the point should not advertise false merchandise then they updated their site with the proper Size sword still charged the same thou even thou it was 5 inch shorter sales skills poor customer service inadequate overall minus star for me if you don t want to help or sell right equipment get out and do something eles That s my advice not the first time had problems with this company if we all keep getting wrong orders etc then maybe trading standards will act
Oliver Allen
6731 reviews
N/A
5 months ago
turn
Terrible and frankly arrogant service from person purporting to be the owner Bought a Gi and Gi pants and a belt i hadn t ordered which i thought was quite honest of me returned the order no returns label enclosed conveniently to address on the packaging After a week heard nothing so chased it up Turns out the address on packaging is no longer their address as it had burnt down I have asked for a full refund to be told i have to wait for the item to returned to sender from Royal Mail I expect the item will never be seen again and i ll be out of pocket by 100 There s a company called Combatica too - this is also playwell martial arts My honesty in returning the item i hadn t even ordered wasn t even acknowledged I have asked if the owner values good customer service but he didn t reply
K
6731 reviews
N/A
5 months ago
Awful company and condition of double
Awful company and condition of double end speed bag It arrived with yellow mold all over it Sent multiple emails but only received one reply
Dominika
6731 reviews
N/A
5 months ago
Would give no stars if possible
Would give no stars if possible don t waste your time Takes forever to earn money Have to have 1m points just for 5 bucks They don t credit points you have earned most of the time The only high points are for purchases and even after contacting support 3 times w proof of purchases they still haven t give me points Just a waste of space taken up for nothing Play best play earn money every time easy to earn great ap not based on points just get paid for time played that simple