Playwell Reviews

Taking money for out of stock items

I ordered and paid for some clothing items in the afternoon the same evening I received an email saying that they were out of stock of those items and would I mind waiting two weeks approx for them so I went back to the items on the Playwell website they were still advertised as purchasable I have a screen print of this I emailed Playwell with the above information no response so I am now disputing the payment with the payment provider and I won t be doing business with them again BEWARE

don t believe the postage

Wanted to order 2 BO staffs on the web site it states the following FOR UK CUSTOMERS WHEN ORDERING BULK NUMBERS SHIPPING MAX CHARGE WILL BE 9 99 FOR UPTO 20 BO STAFFS So went to check out Postage 17 to Worcestershire when I queried it I was told that what it is Got the something from somewhere else postage 5 all in

Don t order from here

Don t order from here The customer service is lacking They don t send items when they claim they will You pay 10 99 for 24 hour delivery but then it takes 4 days to come No apology for this or explanation when placing order False advertising at its finest As for Akib you sure lack in true customer service Your passive aggressive email response doesn t sit well Learn some basic skills and speak to customers with a little more respect

I bought a 10 99 item from

I bought a 10 99 item from Playwell I need to protect my shins as they bleed easily if knocked I ordered the shin pads but unfortunately they were not suitable It cost me 4 99 expensive to have the item sent to me and 3 35 to return so a total of 8 01 so I got 2 98 net back Akib was not really concerned that I felt the costs unfair and did not offer any kind of customer service so I am doing this review to say be very sure that you want the item before purchasing as it has proved costly to me

Not fit for purpose - shoddy

The 8 sword floor rack I bought my son for his birthday is not fit for purpose Not only does it not assemble because one of the holes is far too small but the wood is rough unfinished and damaged Total waste of money and they won t accept it back because I had to wait for my son s birthday and it has gone over the 30 days

Ordered a samuri sword on site said 19

Ordered a samuri sword on site said 19 inch turned up 14 inch no holder either totally different as advertised should not advertise merchandise as not as described contacted them and had no interest really about my problem all they said was send back and refund not the point should not advertise false merchandise then they updated their site with the proper Size sword still charged the same thou even thou it was 5 inch shorter sales skills poor customer service inadequate overall minus star for me if you don t want to help or sell right equipment get out and do something eles That s my advice not the first time had problems with this company if we all keep getting wrong orders etc then maybe trading standards will act

turn

Terrible and frankly arrogant service from person purporting to be the owner Bought a Gi and Gi pants and a belt i hadn t ordered which i thought was quite honest of me returned the order no returns label enclosed conveniently to address on the packaging After a week heard nothing so chased it up Turns out the address on packaging is no longer their address as it had burnt down I have asked for a full refund to be told i have to wait for the item to returned to sender from Royal Mail I expect the item will never be seen again and i ll be out of pocket by 100 There s a company called Combatica too - this is also playwell martial arts My honesty in returning the item i hadn t even ordered wasn t even acknowledged I have asked if the owner values good customer service but he didn t reply

Awful company and condition of double

Awful company and condition of double end speed bag It arrived with yellow mold all over it Sent multiple emails but only received one reply

Would give no stars if possible

Would give no stars if possible don t waste your time Takes forever to earn money Have to have 1m points just for 5 bucks They don t credit points you have earned most of the time The only high points are for purchases and even after contacting support 3 times w proof of purchases they still haven t give me points Just a waste of space taken up for nothing Play best play earn money every time easy to earn great ap not based on points just get paid for time played that simple