Plaza-network Reviews

Do not book this lounge at Gatwick

Do not book this lounge at Gatwick It was filthy and the food looked like it had been sat out for hours We left after 5 minutes and went to Wagamama s as this was just awful I have since complained and requested a refund Guess what a month has passed and they are still looking into Don t waste your money this is not a lounge It is possibly the last place you want to be pre-flight

Absolutely HORRENDOUS company

Absolutely HORRENDOUS company despite using for quite few years and being loyal customer they now want to charge usd10 for admin refund AND tell me it takes 6 weeks to be approved then more time to wait for credit will never use again had never had an issue with them before but this really takes the unmentionable

London Gatwick lounge - stay clear

Word of warning - if you re seeking a lounge with good customer service food and beverage don t use London Gatwick plaza premium lounge Whilst they admitted fault they refused to provide a refund We were charged more hours than the lounge was open the food was removed 45min prior to lounge closure and the bar 30mins Customer service has been appalling My advice- you will get better service at the Weatherspoons

Nowhere to sit

Here now in Orlando airport terminal C there is 7 of us and pre booked Came in during our 3 hour slot and can t even sit down as there are no seats Not worth the money don t book it

Rubbish doorman

Rubbish doorman Rude 08 30 24 aug Kept saying HSBC card was unacceptable though it was valid a month prior As this was a new card it needed to be fed in as opposed to contact or swipe The rude guy wouldn t do it or give me a complaint number for Plaza or his name Rubbish company And the foods nothing to shout about Why didn t he suggest cash

Dissatisfied

I rarely give feedback however I have come off a business class flight from Delhi and had the unfortunate experience of being greeted by your front desk at terminal 2 plaza premium lounge 3rd September 2023 1740 hours I asked for her name however she refused to give me her name I have a four hour connection and I have Lounge passes to use and am also happy to pay any extra time required however I have enough passes I should not need to do this I was greeted with hostility and confrontation and I am not used to this level of service from what I have paid for I was made to stand to the side as others were welcomed and only when I asked to speak to a manager was I allowed to enter I work in the industry and up until now I have been recommending your services to our clients however I will do this no longer and I will promote your competitors lounges as much as possible Your member of staff was rude and not helpful and my experience would prompt me to unfortunately leave a one star review in trustpilot which is a shame as all other members of staff were welcoming and hard working If by any chance you wish me to remove my review I welcome any contact to explain the service I experienced

Awful lounge at Vancouver

Booked this lounge at Vancouver airport It was appalling Basically a cordoned off area in airport 3 choices of hot food - which tasted awful Paper plates wooden cutlery one choice of red or white wine Toilets were airport toilets you had to walk to find Wifi was airport wifi departure screens were airport screens you had to leave the lounge to find Basically paid 45 for a padded chair Please don t use - go to airport restaurant instead When I complained to customer services they thanked me for my feedback but refused any kind of refund Shocking customer service also

A horrible experience from dirty

A horrible experience from dirty toilets to dirty tables buffet absolute insult to customers terrible service no plates food and absolute joke your staff need training it all goes to extremely bad management I m shocked at this day and age to experience this I work in hospitality myself if my customers got this experience I would close my doors

Addis Ababa Lounge

I visited the Addis Ababa Lounge on 2nd March 2024 Don t waste you money This is a less than 10 offering priced at 50 There is limited seating The few food offerings are of poor quality No acholic drinks are available The toilets are the general airport toilets outside the lounge The staff aren t helpful and frankly I think they know most customers aren t happy and there is little they can do to improve their experience so it reflects in their service It s a shame The coffee machine wasn t working and I needed to talk to three different staff members before one of them would believe me and investigate It s simply not worth the entrance price There are plenty of general establishments in the airport concourse where you can get more for your 50 per person