Plymouthrock Reviews

Don t care about the insured

Didn t answer the phone after Storm Ida Hours on the phone to be connected with temporary workers who could care less and were of no help Outright lied about wanting to help us with our loss Ignored emails text messages and important information from our town condemning our garage After 3 months they refused to pay ANYTHING Screwed us over and referred to the fine lawyer print that they are not responsible for Storm water damage Not even for the tools equipment personal items and vehicles that were also damaged Do your self a favor and avoid this company at all cost

Worst customer service Do not use them

First and foremost Harrison tubbs sucks at what he does Chilene Bernard sucks at what she does They really do not care about the insured no explaination on what next steps to take Chilene never notifed me she was going on her little vacation for a few days or asked if i needed anything before she enjoy her few days off she only answers 1 email a day And when she does email you back she give one word answers like a kid I ve been out of a car for 2 5 weeks with no steps or procedures to get a rental Both of these incompetents never explained i personally have to give the estimate myself to the bodyshop so they can start the repair on my vehicle They have access to email and can easily with a simple file attachment and a single finger click on a mouse Email can be sent to the bodyshop Emailing have been around for over 30 years

An insurance company that supports malicious driving

I give this company one star out of five only because I don t know how to give it a NEGATIVE amount of stars I had your everyday zombie parked in front of me Green light He had the right of way 45 seconds passed I honked He still hadn t moved an inch I did what any driver would do and the only thing I could do to continue As I was on my way around him this zombie finally moves forward and crashes into me Insurance companies are calling me at fault As if it isn t infuriating enough that this company just carelessly shrugs its shoulders and does nothing to help me obtain justice This company won t even talk to me and give me any answers It s been nearly 2 months since the accident and I still have not been given the official conclusion of fault I can t get any answers from anyone at this company They don t answer their phones and they don t respond to emails I find customer service to be quite horrendous across ALL industries right now so it takes some incredibly bad customer service to shock me these daysI am absolutely outraged by PRIs customer service and service in generalI had to repost this review because PRI responded to the original Told me a manager would like to speak with me about it and provided me a number I called the number and it was not a manager that answered I got transferred to the same claims person I spoke with initially Same carelessness and shoulder shrugging So you can add wasting my time to the things that PRI has done to me Along with responding to these reviews as if I am speaking unreasonably As if if I would just talk to them about it instead of write these reviews they would fix it Don t be deceived by a PRI response They REALLY do not care They REALLY are not looking out for you They are waiting for any chance they get to slap you up with a surcharge and to make you pay deductible Response from the owner a day agoHi Tim we appreciate your honest feedback Our manager would really like to speak with you more regarding this matter Please reach out to us at 617 951-1620 We look forward to hearing from you -KD KD Why do you respond this way I have called that number and the owner does not answer A low level associate answers and I am ultimately transferred to Douglas Brink The same person who carelessly ignores the actuality of the accident and thinks it is right for me to be hit with a surcharge and be made to pay deductible Your company obviously stands up for distracted driving Your company obviously feels drivers don t owe their attention to the road and that they can drive spitefully forcing someone to go around them and as they are in the process of going around them they can maliciously drive forward into that driver and spitefulness and maliciousness wins according to your company Why do you respond as if that isn t the truth Why do you want to waste my time and have me call a person who does stand up for the spitefulness and maliciousness and forces me to pay for doing what I was entirely justified to do You look forward to hearing from why So that you can stick it to me and tell me that I should have waited behind this person for however long he felt like blocking my way To tell me he had a right to maliciously drive forward into me after I waited far more than long enough To tell me that it is my fault that the front of his vehicle crashed into the side of mine

Poorly managed

Poorly managed non existent customer service and a do it yourself attitude towards their customers make this the worst insurance company No help finding a repair facility and they send you an E check so you will need a printer and an banking app to be able to deposit this check Just try getting someone from that company on the phone be prepared to leave a message and wait for a return call that never comes

They really know how to plymputh rock poor servicetake advantage

They really know how to take advantage of their customers The quote I was given and the one I signed up for were so different I will not go with Plymouth rock unless they re my absolute last hope They do a poor job of training their customer relations people Rude and condescending

Plymouth Rock Assurance is by far the

Plymouth Rock Assurance is by far the worst insurance They treat the insured like trash I have a collision shop in new jersey we see it time and time again we even complained to the regional supervisor Dave in Boston he is also full of S--t if you have a claim they will spit and glue you vehicle back together to save money you will no get them to even look at you vehicle for two weeks payment will take at least another two weeks you will no be able to get them on the phone to complain after you paid them good money please do not used them unless you want a nightmare

review Horrible had a sump pump failure

review Horrible had a sump pump failure in my mom s home My mother passed I called the company and was given a claim number I was told to get a water company to pump out and to retain

My 6 month charges are 190

My 6 month charges are 190 I paid my car off I took a safety coarse and no discounts dui over 10 years ago and one ticket a year ago they say I ran a red light at airport circle when the sun was in my eyes but not theres

Disappointed by Plymouth Rock Assurance s Recent Policy Change

I have been a loyal customer of Plymouth Rock Assurance for several years maintaining my policy in good standing with zero claims and always paying on time Historically the company conducted home assessments themselves but they recently shifted this responsibility to customers as a self-service task I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment Despite my years of loyalty and spotless claim record Plymouth Rock chose to drop my coverage due to this oversight This decision seems to prioritize cost-cutting over customer service and flexibility It s disheartening to see how a long-term relationship can be dismissed so quickly over a procedural change that was not properly emphasized to loyal customers If you re considering Plymouth Rock for your insurance needs be aware that they might prioritize their bottom line over customer loyalty and flexibility I am extremely disappointed and now in the process of finding a provider who values their clients and provides clearer communication