Pocock Reviews

I had very bad experience when closing

I had very bad experience when closing the rental deposit from pocock and shaw Their claim is just unacceptable and basically they need another month s rent Very disappointed

Uninterested lazy and waste of time

Took 4 phone calls just to get a viewing booked in Did the viewing asked for a call back so I could put in an offer and they ve never come back to me That was 8 days ago Never met an estate agent so uninterested in getting a sale Would not recommend them at all

Wasted time

We had a house viewing booked Person doing the viewing knew nothing about the property- only had the information from the online listing Told us that she just handles the keys Complete waste of time - didn t even know the chain situation If you can t send someone who at least pretends to know something about the house don t bother

Never again

Terrible experience

Poor Communication and Significant Deposit Return Delay - Avoid If Possible

I was a tenant in a property managed by Pocock Shaw Ely office My tenancy ended on 11th April 2025 after the landlord served a Section 21 notice While the eviction itself was stressful my main issue and reason for this poor review is the handling of the end-of-tenancy administration specifically the deposit return The final month s rent was explicitly agreed via phonecall on April 9th to be deducted from my deposit This was the only deduction agreed upon Despite this agreement being made before I even vacated the property there was a complete lack of communication regarding the return of the remaining balance after I moved out on April 11th After waiting over a week with no contact I chased the matter on April 18th only to receive an automatic reply stating the property manager was out of the office until April 22nd It appears no cover was in place to handle time-sensitive financial matters like deposit returns within the legally expected timeframes typically 10 days from agreement This administrative failure occurred despite the agency knowing the tenancy end date well in advance and having already agreed on the sole deduction required This delay coupled with difficulties I faced securing new accommodation due to unfair aspects of the reference provided via the agency made the entire end-of-tenancy process unnecessarily frustrating and stressful The lack of proactive communication poor planning regarding staff absence for essential functions and the failure to promptly process a pre-agreed deposit settlement demonstrate a significant lack of professionalism and disregard for tenant affairs Based on this experience particularly the unacceptable delays surrounding my deposit return I cannot recommend Pocock Shaw s services

LIES to trick you into moving into a mouldy dive AWFUL Expect to take two weeks off work waiting for things to be fixed that should have been done before they take your money CLOWNS

Made a complaint immediately after picking up the keys and it s still not been rectified after nearly 2 weeks Piers says he s dealing with it as a matter of urgency so Christ knows how long it would take to deal with something not life threatening Liars rude incompetent and completely oblivious to the laws which regulate their industry Companies like this are the reason the government had to introduce the renters reform bill Just appalling at every stage of moving in to a house full of mould no heating dangerous fittings and fixtures AVOID even if you re facing homelessness I can assure you that the streets are safer

Great Service

My partner and I were rental tenants of the Cambridge office for just short of 3 years Our agent Judy was great and all faults were quickly fixed as and when they arose Would recommend

I rented a property managed by Pocock

I rented a property managed by Pocock and Shaw for 3 years and had an excellent experience Tony was always professional helpful and quick to respond to any query or issue Would strongly recommend them