Pocruises Reviews

P O Australia have allowed their

Absolutely terrible experience with their account section They are terribly irresponsible and no professional response as well Be careful to provide credit card details We lost around A 2000 and when I disputed they said from higher office decided not to refund the amount they overcharged No explanation at all for their fraud deeds We decided Never ever go with them I thought since they operate from Australia they maintain some sort of standard But the customer service is unprofessional and with zero ethics Dishonest people This is our bitter experience 6 KMHHQ EMBARKATION 08 04 2023DISEMBARKATION 17 04 2023

DO NOT DO IT

P O Australia have allowed their quality standards to erode away poorly Our recent cruise to Kangaroo Is was disgraceful We spent 3 days off the east coast of Tasmania doing north to south circuits at 9 knots I would never recommend P O to others

worlds worst customer service

DO NOT DO ITP Os customer service is a shambles Went on the Pacfic Island Hopper Pacific Explorer Ship from Auckland in Sept 2023 and unfortunately had issue after issue It ended up being the holiday to nowhere P O haven t even had the decency to respond or apologise Cruise was delayed taking off we were unable to arrive at 2 out of the 4 destinations balcony was a disgrace filthy and un-use able restaurant booking system chaos disemabarkment a shambles Ship was tired and in need of investment Whilst I acknowledge the weather events were outside P Os control the customer service received once they had received full payment shows all they are interested in Unfortunately it has put us off cruises although many fellow passengers on board did say to not use this experience to compare to all cruise ships Clearly we ll just avoid P O Australia in future They can have 1 star for the staff on board who were great The rest was a waste of ALOT of money

I cannot prior book airline seats for

If I could rate lower I would They do not have a complaints line they will not transfer you to someone else and will not transfer you to a manager or higher I have never had to ask for a manager before in my life and I felt so awful doing it but I was full of rage Their customer service is disgusting We ended up cutting our losses and cancelling our cruise refusing to pay them anymore money while they kept the cancellation fee Just avoid not worth the hassle

Don t attend health seminars involving The Good Feet Company

I cannot prior book airline seats for my cruise I go to the P O my account and although I have a booking number it keeps saying you can book seats 14 weeks before this dosen t work I have tried to contact the P O help line and have wait nearly 45 minutes when I finally get through I am told that I cannot book until 20 days before I have been intouch with the airline company and they state that there is already seats booked on this flight Why is it that P O have the ballance paid 17 WEEKS beforeyou go yet you can t book airline seats at the same time I havent had this problem with any other Cruise company I have been with THIS NEEDS SORTING P O

Just to avoid any confusion

Why are you asking this as I know you will not respond I have written twice about my experience on my first and only cruise on 23rd February from Adelaide I attended a health seminar and bought along with other passengers shoe support orthotics that cost me 199 A lot of misinformation was given as to the health value of the orthotics They do not work and most or all of the outlets in Adelaide have closed The company The Good Feet Company had a successful global class action against it in 2015 for false advertising deceptive marketing practices misleading health claims and many more issues I asked in my earlier letters of complaint - why P O would risk their reputation by allowing a company with deceptive marking practices to sell goods on their ships I also mentioned that a media current affair program might be able to do some research on this for me As yet I have not followed this up whilst waiting for a reply from you

Bait and switch on booking followed by no service

Just to avoid any confusion - the review below was in effect addressed to P O

We have just arrived back after a 10

I have been trying to get a response from P O since 22nd of March when we requested a refund after we decided not to travel with them due to their misleading behavior around our booking Complaint line says wait for the Supervisor to contact you Supervisor lies and says he is in the process of emailing and doesn t Then they try to convince you that the entire booking office can t do anything to assist as they wait for said supervisor when he has said he has escalated the problem to guest services another lie there is not record on the file of this The whole thing has been an example of poor customer services except the poor call centre who do their best Complete arrogance and disrespect Spend your money elsewhere I think they were trying to exhaust us until we just gave up and went away with them keeping the moneyIssue fixed after making comment on social media

Scammers

We have just arrived back after a 10 day cruise on The Pacific Adventure to Vanuatu It was a nightmare toxic paint fumes in our mini suite We suffered this for 4 days suffering headaches and discomfort No apology only it happens sometimes Fridge broken TV broken Hair-dryer broken Out of 10 days only 2 without drama PO Cruises are dismissive when contacted Would never go on a PO Cruise again