Pointahotels Reviews

Terrible customer service

Terrible customer service Never stayed there Booked on a non refundable deal and due to unforeseen circumstances had to amend the booking but was not allowed to Shocking customer service Just a flat no No negotiations or any questions Just it s hotel policy

Dont even try to book

Attempted to make a booking but received error messages saying there was an issue and that any payment taken would be refunded within 24 hours This happened twice I am now 3 weeks later with no refund and no answer from the company with all emails with mentions of this ignored

Extremely small room with no window

Extremely small room and bathroom you definitely feel clausterophobic no windows stained bed sheets smelly pillow breakfast very limited choice cold and over cooled eggs I was given a room in the basement first with no windows and when I refused to have it I got a small room with no windows first floor but next to the elevator When asked for larger room with windows I was told by staff that they reserve those room for guests who stay longer than one night Not a pleasant stay and will not return to this hotel again

Dreadful accommodation

Dreadful accommodation teeny Timy box room no window and no space for any furniture just pull down plastic shelves Fan didn t work so claustrophobic by daughter likened the room to a coffin checked straight out and booked a different hotel This chain is awful and will never get another penny from me I have never paid for such an awful dismal smallClaustrophobic room

NO OXYGEN IN THE ROOMS

I recently stayed at the Point A Kensington Olympia in Earl s Court and was extremely disappointed with my experience We had specifically paid for a room with a window as otherwise we think it will be very claustrophobic But we then got a sky room instead and the room was incredibly small and cramped with barely enough space to move around Not only that but there were no windows in the room only a small ceiling window which could not be opened which made it feel like a prison cell rather than a hotel room We complained about this as it was not what was pictured on our booking The staff were very unhelpful and could not do anything They did not offer any solutions or attempt to make my stay more comfortable It gets worse when the fire alarm went off one morning because there was NO OXYGEN in the room Because we could not open any windows In addition there was no power in the sockets when we arrived and for two whole days Fortunately this was fixed by an electrician Overall I would not recommend the Point A Kensington Olympia in Earl s Court to anyone The small rooms and lack of windows made my stay unbearable and the unhelpful staff only added to my frustration Save your money and stay somewhere else

Overpriced and uncomfortable

Ridiculously small room Double bed up against wall at one side Mattress was lumpy We asked for more pillows for our second night and were told none were available Yet an hour later we asked another member of staff who said no problem and they were supplied Outrageous price particularly as no breakfast Not even complimentary tea or coffee Couldn t wait to leave The only good thing about this hotel was the location

Poor Customer Service

Oh dear Patrick looks like there are more bad ones than good ones here Throughly deserved Terrible customer service

Really Rude Staff - and Dirty Toilets Point A Hotel Edinburgh

Point A Hotel Edinburgh Really Rude Staff - and dirty toilets The Reception Staff were really rude When I complained to the duty manager Fatima I was ignored The rooms were generally clean but the shower cubicle had pubic hair left in it So either it wasn t cleaned or was incompletely cleaned The general toilet serving the Bar Breakfast area had no soap in the dispensers I reported this to the duty Manager Fatima at night but was still not resolved at breakfast time That means that anyone using this area including the bar and breakfast staff were not washing their hands properly

Bed bug dust mite issues - kings cross

On the evening after arriving back from my 4 night stay at the kings cross branch I discovered multiple insect bites all over my leg arms and back I emailed the customer service number over a week ago with pictures of the bites but they have completely ghosted me with no acknowledgement of my complaint They have also been deleting my comments on their tiktok videos and removing my google reviews and continue to disregard my issues I can only assume they know about this but refuse to do anything about it as long as they keep getting guests staying across all their major city branches