Pointsbet Reviews

Care Factor Zero

Reviews are right - customer service is terrible Care Factor is zero and although I ve used it on and off for years they suspended my account but there s no one to unsuspend it When they do I ll be closing the account and using the better sites

Worst customer service

Worst customer service place a bet only to realise the match has been postponed Chat to request cancellation but was rudely rejected The postponed match was still open for betting until the start time No flexibility and doesn t value customers at all

This dodgy PointsBet suspended my

This dodgy PointsBet suspended my account when I won 18k and tried to withdraw my fund They accused me of getting third party of funding source which is from my husband who is self excluded Now they swallowed my 18 100 fund in the account and closed the account permanently They shouldn t have accepted the bet at the first place not right after I won and wanted to withdraw the cash The account has been fully verified since day one This dodgy bookmaker shouldn t be operated to scam and lure people to place a bet on their platform Please stay away from this PointsBet

Horrible Company to deal with

Horrible Company to deal with Called about a simple question they made an excuse to void the bet through twisting words and just being generally horrible on the phone I ve made a complaint to ACMA

Never use this joke of a company

Never use this joke of a company You ask for a bonus bet a few times and they ban you from your account Then you ask to withdraw your money and they tell you it takes 10 business days Absolute joke of a business with the worst odds around and just a overall joke Never never Never bet with these no bonuses crap odds and the worst team

No customer service

No customer service Nothing but problems Verification doesn t seem to work Now I m locked out of my account don t know why nobody replies to inquiries just keeps diverting to all answers can be found on our website crap

ADVICE TO YOU ALL

ADVICE TO YOU ALL Use your reward bonus bet as soon as you can otherwise these sick piece of nothing will limit your account an email they ve sent me We re writing to inform you that we ve made an update to your account PointsBet range of promotional markets offers and bonus incentives are designed to add extra value and excitement to our client s experience Your account will no longer be eligible for PointsBet promotions Early Payouts Elite Odds Rewards Points or Odds Boost for the time being secondly they limited my bet to a max of 0 dollar reason I made a few buks absolutely to avoid mafia scam website that doesn t tollerate winning players stay away

Used the promotion if your horse does

Used the promotion if your horse does not win but finishes in top 10 you get bonus bet back Used this over the first 2 weekend s and broke even overall then get email and below txt This is a courtesy message to inform you that your PointsBet account will no longer be eligible for promotions early payouts and rewards What a scam company take away my bonus bet tally and put on other restrictions all because i used what they advertised as a promotion for spring carnival won nothing They would prefer to pay Shaq millions to do his endless crap ads than look after small punters

Refused to credit bonus money - steer clear

They never credited my account with bonus bets from Saturday s money back promotion totaling 250 so I got on to live chat the following day and they told me I ve been excluded from promotions until further notice with no valid reason and no prior notice I don t just bet on promotional races either so why the exclusion To me this is fraud I won t be using these scammers ever again and I ll be telling every punter I can about my experience