Polexp Reviews

This is scam

This is scam - beware My parcel was sent to nowhere I was feed with promises by the support every day After a month I have opened PayPal claim and my account at polexp com was blocked Unbelievable

I used them v a ColisExpat but i need a

I used them v a ColisExpat but i need a prepaid return label from polar express to send back my product not allowed in my country ColisExpat don t want to know nothing about that and my seller said to contact you for the label Please i need a solution I am very disappointed of your services Thank you

Didn t receive my package Post sent it back I lost money

They didn t receive my package and it was held at the post office I emailed them several times asking to pick it up No response Then knowing it had already been returned to sender they messaged me saying they didn t know at which post office to pick it up and asked me to tell them that In my opinion if you don t know where your post office is then you shouldn t be doing it at all and waste people s time and money I used reship com after and it was great

This is not a true reflection of the

This is not a true reflection of the Polar express- apart from the steam engine itself all the carriages were old dirty ex network rail carriages It was an absolute disgrace and a waste of money The whole experience was awful Even the so called hot chocolate was like warm abd made with water if I could get a refund I would absolutely disgraceful

Extremely Terrible service

Terrible service Rude customer service in Russian My mom tried to send package to Spain denied and now we have to pay for return I give not only a negative star but I wish they just close the company Lost 500 plus with them I no longer wish to see their service being on the market Going to complain to BBB burou for fair use and rude customer service Charging fee for return package this is a wrong kind of business Furthermore if you as a business should know that it is all about customer not the money If you wish to build money you not only in the right market you are in the wrong field completely And one more thing this is outrageous and a scandal Not only denying package but also charging for it Where in the right mind is it done do tell I will rite as long as i have to because I am outraged mad and otherly disgusted by this company even exist in the first place This company must be stopped and must be stopped yesterday Where BBB is looking at

Best logistic company ever

Best logistic company ever I recomend everyone

Great company

Great company I had a package going to a fraudster who bought from me on ebay Luckily the person whose credit card was stolen charged it back quick I reached out to these guys and they were friendly and helped me make sure the fraudsters account got locked

Magical amazing experience everyone should go

I enjoyed everything From entering the car park right up until returning to the car park I was amazed at how smoothly everything went how well organised the event was I am always a little apprehensive when I book anything like this and expect problems There were no problems this was perfect All the staff and I mean all the car park attendents the bus drivers the greeting staff the gift shop staff the two people who were singing prior to the train journey all of the entertainers on the train they were all amazing So friendly so helpful made us feel very welcome and although there were lots of people there we were made to feel special everyone was I never expected the train to be as good as it was Beautiful decorations never ending entertainment delicious hot chocolate a lovely little bell from Santa and even our name punched into the golden ticket The whole experience was magical even at my age let s just stay I am retired There was even snow I was blown away by the whole experience and can t stop talking about it and showing photos

They fight scammers

I am a seller and had a scammer attempt to use their shipping service Once I reached out to Polar Express they blocked the scammer s account and assisted me with returning the product which was part of a pending return fraud request on eBay Freight forwarding industry is sometimes used by scammers but it s important to understand that it s usually run by competent people with good intentions so if you have problems always reach out to the logistics company before giving up and just filing complains