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Based on authentic user experiences
Shona Gordon
6731 reviews
N/A
9 months ago
Excellent customer for car insurance
Excellent customer service when I called to modify my mums car insurance Lady was so helpful and understanding taking her time to find me the best option to add mums granddaughter as an additional driver on the policy
Mike
6731 reviews
N/A
9 months ago
Excellent
Account handler Courtney Foyles was extremely patient and helpful - and very polite Went out of her way to answer a number of different questions
Vicki C
6731 reviews
N/A
9 months ago
Spoke with the lovely Shirley Bateman
Spoke with the lovely Shirley Bateman whom dealt with my change of address and new contents insurance quote - she dutifully saw our Car insurance needed to change too and also dealt with that on the same call - thank you Shirley
John
6731 reviews
N/A
9 months ago
Called Police Mutual to change my
Called Police Mutual to change my vehicle details and spoke to Rebecca White Rebecca could not have been more helpful Many thanks
Al S
6731 reviews
N/A
9 months ago
I find the Police Mutual staff the most
Helpful and friendly staffI find the Police Mutual staff the most helpful and friendly of all the customer service contact centres I ever have to deal with They always have plenty of time to help and go out of their way to make sure any issue is dealt with quickly It s easy to alter policies and get information
Constantin Maican
6731 reviews
N/A
9 months ago
Very good insurance
I ve recently had my car insured with them Brilliant service considering that someone had hit me and refused to accept blame They paid for the damage out of their own pocket and took the other driver to court and won on my behalf I did not even have to attend court Highly recommend
David Fletcher
6731 reviews
N/A
9 months ago
Satisfied Customer
I have been using Police Mutual for many years now and without fail I always find the staff to be friendly knowledgeable and helpful Even more so today as Rebecca politely advised how I could make a reduction to my car insurance premium I felt reassured by her unassuming but extremely professional manner and wouldn t hesitate in recommending Police Mutual She is a great ambassador for the organisation
Bob E
6731 reviews
N/A
9 months ago
I spoke with Claire and decided to
I spoke with Claire and decided to renew I was reluctant to leave given the service I ve had over the years I increased my excess to 200 which made a bigger difference than I had expected
Michael Wakely
6731 reviews
N/A
9 months ago
Excellent service
I received excellent service from two persons today Susan Stott and Tanya Roberts both of which were friendly and efficient Susan was extremely helpful and both she and Tanya dealt with sorting out my insurances in a highly professional manner
D Hackett
6731 reviews
N/A
9 months ago
I had an enquiry about in correct
I had an enquiry about in correct information contained on my car insurance renewal details The matter was dealt with in a polite manner by the person I spoke to Everything was resolved in a most efficient manner