Policybazaar Reviews

Don t buy

I was pushed to buy the medical insurance urgently as they were offering a 5 cashback up to AED 1000 OR Amazon Vouchers I told the agent I opt for the 5 cashback I bought the policies and now when I am following up they are outright refusing saying they don t have any such offer In the past 4 years I ve been promised vouchers but either I never receive or receive ones that expire tomorrow It took me 4 years to learn They have no customer service and their attitude shows they don t care about you at all Don t take insurance from them

I am not surprised this company has 2 8

I am not surprised this company has 2 8 over 5 I purchased insurance for my 2 cars from the same insurance company thorough policybazaar ae The first one was issued on time no additional documents were asked etc But for the second one even I send the car license mulkiya card they created the request for a wrong plate number and they set a wrong phone number which I have never heard of I made the payment last week but then they asked for the pass test result from RTA I sent and they said the insurance will be issued in 1 hour I waited for 3 5 hours at the RTA and when I called at 6pm another call center guy told me that it s not possible today but for sure tomorrow morning Right now I m typing this message at 4 14pm after trying to contact the customer service on whatsapp Noone is replying my insurance is still not issued and my car registration is overdue just because these people with lack of discipline and responsibility Do not get conned by the cheaper price because the experience is cheaper as well

Very bad service

I ve paid for insurance at Policy Bazar I ve paid morning and as per their employee once you reached RTA centre make one car video and send me we will process same time After I sent all required documents there is no proper update and keep saying wait I waited from 3 to 7 PM still asking for 2 hour This is the worst case I ve ever experienced

furstrating completely

I ve paid for car insurance for one week Ref 666953548 they still can t issue the policy although all necessary documents have been provided Their internal management process is mess at all I was pushed around like a ping-pong by Service Dept 042472904 and Sales Dept 045949494 I can t even put into words just how frustrating growing up with these horrid phone calls has been I had no choice but cancellation

Horrible service

I bought a car insurance policy but i had to cancel it as the car deal did not go thru They want to charge aed 121 00 as deduction for 2 days inspite of the policy not being activated The chat agents are not professional and not able to take any decision Their role in only to recite the company policy To escalate the complaint supervisor contact was denied but they promised that he will call back 3 days later no call IN desperation I got on the chat line and had to go thru another set of useless agents and again they promised that a Manager will call back in one hour now it is 4 hrs gone still no call nor any update on the subject This level of inefficiency poor communication and inconsistency is unacceptable I cannot recommend PolicyBazaar ae and would give zero stars if possible Save yourself the frustration and look elsewhere for your insurance needs A one table company operating in a shady corner will give you better service than this just use it and sure you will be happier

DISHONEST UNRELIABLE UNTRUSTWORTHY

I purchased a car insurance policy from Policy Bazaar on October 20 2024 Despite being promised over a phone call that the process would be completed the same day it didn t happen I followed up persistently and on October 22 2024 I was assured via WhatsApp that it would be completed within an hour yet again nothing happened Today October 23 2024 I ve only received computer-generated responses and emails promising it will be done by the end of today Given this pattern of broken promises I am requesting a refund I will never deal with this dishonest untrustworthy and unreliable broker again I should go directly to a car insurance company and make it done in a day as i am always doing this for 16 years now THIS IS A HORRIBLE EXPERIENCE until now i can t drive my car because of this FALSE MARKETING PROMISES If i can just attached SCREENSHOTS on all whatsapp messages on how they deal with FALSE PROMISES it might justify the means

Worst Insurance service portal

Worst Insurance service portal I tried buying policy from Policy bazaar It took atleast half a day to get a quote Once received they promised to issue policy in an hours time but once the payment was made there was no sign of anyone ever working towards getting the policy issued The next day when I logged into their portal and check for the status I was surprised to see that the documents where not even submitted to the insurance company for verification After several query requests the Policy got issued after 12 hrs from the time of enquiry When the policy was verified was shocked to notice that the policy was issued for a different vehicle When a query was raised to get this issue addressed they notified that the issue will be resolved in 2 days time Literally a 1 hr process of policy insurance was screwed and converted to 3 days I have to now bare additional charges for re validating the transfer certificate as well

False promises

I should have not done anything with them after the initial quote 1 It took 6 days to get a response to 1 simple policy question to get a copy of the policy document details and that response after 6 days was to wait another day for the policy document details then at the end i never actually got the full details only got a statement that it matches my previous insurance policy and that it is the same company2 It was my mistake to proceed to purchasing3 After i paid they waited 4 hours afterwards to finally tell me i need to fill a form and all along i was getting updates that my policy will be issued before EOD4 It is now 24h later since i paid i ve no policy and i have had 0 updates in the past 15 hours they don t answer the phone after repeated calls and the one time someone answered he asked me to wait while he checks the system he repeated that i should wait so i waited sitting still with 4 bars of signal on my phone and after 10mins he just hangs up no call back no message nothing5 I keep calling for the past hour again and no person answers6 This is 10000000000 my fault to not read the reviews first and to do business with this company

I want to give a - negative star

I paid for the health policy almost 10 days ago and still there is no policy Neither am I getting any proper resolution I always get false promises that the policy will be sent the next day and till date I have not received anything I don t see a single good review about Policybazaar wish I had come to this forum before signing up for insurance If someone is reading this review please use their service if you have a lot of time to run behind them as they will definitely make you run for your own hard-earned money