Pompeiibrand Reviews

Damaged Shirts and No Refund After Two Weeks

I ordered a shirt that arrived damaged The print had permanent creases and marks When I contacted customer support they suggested I should fix the print using an iron which seemed highly questionable to me At that point I thought the damage might have occurred during shipping since the shirt was sent in a thin plastic bag with almost no protection The shirt didn t fit anyway so I decided to reorder it in a larger size To my surprise the new shirt arrived with exactly the same damage in the same spots This clearly shows the company is aware of the issue but chooses to ship defective items without warning customers I returned both shirts and according to tracking they were delivered back to the company on December 2 2024 It has now been two weeks and I have not received a refund Additionally I ve sent multiple messages to customer support but they haven t responded at all This experience has been extremely frustrating and I cannot recommend this company to anyone Their lack of quality control and poor customer service are unacceptable

Well

Well It s absolutely ridiculous I m sure I m not the first one noticing this 23rd of December I was in Madrid and I wanted to try those shoes cause it s been days that I was checking them online I did try them 139 euros Did not buy them I wasn t sure I wanted to give some time to think Same day I check online 139 Next day or the day after I m checking online and suddenly it s 170 or 179 smt like that And I m like I m definitely sure sales are coming so they have to show that supposedly reduce the price Today I m checking guess what it s SALES from 175 went to 140 Still some victims will buy but we live in 2025 internet online hello By the way the one pair I wanted it was almost 2 sizes smaller that mine I m 40 and my feet couldn t enter the 40 I tried the blue one and it was very tight and I had on my mind that will open cause it s leather But still the foot couldn t breathe Basically that s why didn t buy and hesitated Stop cheating people

WARNING Avoid at all costs

WARNING DO NOT BUY FROM THIS UNSERIOUS COMPANY I would strongly advise against purchasing from Pompeii Brand My experience has been nothing short of frustrating with blatant disregard for customer satisfaction and a complete failure to honor their own refund policy I placed an order in mid-November expecting reasonable delivery times Instead the order was severely delayed with no notice and despite repeated requests for compensation all I was offered was a useless discount code for a future purchase why would I ever buy from them again When I finally received the shoes over a month late they didn t meet expectations so I returned them Pompeii received my return almost a month ago and their own policy states refunds are processed within 5 10 business days It has now been far longer and I have yet to receive my money back This company is dishonest and unprofessional They ignored my requests delayed my order for weeks and then delay my refund after getting the product back Do yourself a favor and shop elsewhere this is not a brand that respects its customers

AWFUL customer service

I placed an order with this company and have requested an order number numerous times and they do everything to avoid giving me it either not responding or avoiding my request The order was 100 the money has left my bank account and I have no email confirmation I have since read awful reviews so regret ordering with this brand They really need to sort their customer service out If I don t hear anything soon I will be reporting them

ADVERTENCIA WARNING

ADVERTENCIA Si valoras tu dinero no compres nada de esta marca Tuve la mala idea de comprar un par de zapatos los cuales me llegaron en el tiempo estimado para ser sincero El problema sucedio cuando me probe los zapatos y eran como dos tallas menos a las que yo ordene aunque los zapatos dicen ser 42 Eu Me puse en contacto para pedir un cambio de numero merespondieron diciendo de que me devolverian el dinero 20 menos del valor qye cancele porque mecobrarian la impresion de una etiqueta de retorno les dije que no necesitaba mi dinero que solo deseaba un cambio de numero me dejaron ignorado hasta el dia de hoy no compren aqui a ellos no les importa el cliente luego de enviar lo que ellos quieren no malgastes tu dinero en esta marca WARNING If you value your money don t buy anything from this brand I had the bad idea of buying a pair of shoes which arrived within the estimated time to be honest The problem happened when I tried on the shoes and they were about two sizes smaller than what I ordered although the shoes say they are 42 Eu I got in touch to request a change of number I They responded saying that they would refund my money 20 less of the amount I canceled because I They would charge for the printing of a return label I told them that I didn t need my money that I just wanted a number change they left me ignored until today don t buy here They don t care about the customer after sending what they want Don t waste your money on this brand

NOT RECEIVING ANSWERS AND REFUND

I ordered a pair of Pompeii shoes the shoe number ran very small so I decided to return them via the return label Pompeii sent me It has now been almost a month since they have received my return and I wrote to them several times on all sorts of channels email social media and am receiving no reply and obviously no refund either Beware UPDATE Just received a refund wether it is posting a bad review that did it or just insisting it was sorted in the end

Its a Scam

Its a Scam Your choosing a pair of shoes wich cost 129 and add it to your cart Then you want to order them but since they are in your cart they cost 160 I do have screenshots of all of that to proof it in addition after you have showed some interest it seems like there is only exactly your size left I think they try to motivate you to buy them After reading even more reviews about their return policy I am not taking the risk to order shoes at Pompeiibrand

Speedy delivery and good quality

Speed of my delicery was amazing shipped in 2 days to The Netherlands Bought 2 hoodies quality and fit of the hoodies seems good