Pondkeeper Reviews

Very helpfull service on helpline Many

Very helpfull service on helpline Many thanks to jai helping pick to right filter for my pond Also had a discount code that I forgot to use at checkout and money was refunded top class service Very polite and a pleasure to buy from I have bought several items now and speedy delivery good work you guys

Outstanding service and very helpful

Outstanding service and very helpful advice

Amazing customer service Had an issue

Amazing customer service Had an issue with our pond pump and a new one was delivered the next day Why can t all companies be like this to deal with Keep up the excellent customer service Pondkeeper

No expert advisors here

Pondkeeper have been in touch this morning and the matter has been resolved to my satisfaction hence I have changed my star rating from 1 to 5 Pond Keeper had resolved the issue at the time but forgot to tell me Many thanks to Laurie for getting in contact this morning and sorting everything out I bought a Solar Shower 300 based on the advice of the member of staff I spoke with on 16th September 2023 I wanted to ensure that I bought the correct size pump for the preformed pond that I had I gave the dimensions to the member of staff and was told that they didn t have the Solar Shower 200 in stock but the 300 should be OK When I put the fountain in place it overshot the edges of the pond by 15cms I had an email exchange with Alexis Stringer Senior Sales Administrator for Pond Keeper who all but said it was my own fault despite me getting their advice and buying the device they recommended I asked for my money back but have been met with complete radio silence So I will not be recommending them to anyone and you certainly cannot rely on their expert advice

Pump and filter setup

After receiving my pump and filter setup I then found out that the filter wasn t quite what I needed After few emails and phone calls to Laurie and the team we managed to sort it out They swapped the filter and removed the return charge which I was greatly appreciated with Everyone bent over backwards to help me get correct filter for my new pond Would recommend PONDKEEPER to anyone 100

Excellent customer service

Excellent customer service friendly helpful staff Great quality fish tank at a great price Wouldn t hesitate to use them again My goldfish was also thrilled

Pond keepers essential

You deal with real extremely helpful people I have been using them for over 20 years They are very dependable and literally deliver the following day even sometimes at weekends They keep their prices competitive and make themselves available for supportive backup They also make you feel like a valued customer and that often reflects in the way they go that bit extra to help

EXCELLENT SERVICE

Been thinking of replacing the UV filter in my pond for some time and decided to order from Pondkeeper based initially on their competitive price Having discussed some ancillary bits and pieces that I also wanted with them the order was placed on the Thursday and received on the Saturday with free delivery That s what I call good service and I will certainly use them again and am happy to recommend them