Based on authentic user experiences
Milly
6731 reviews
N/A
7 months ago
Home from home
My husband and I were greeted with a welcoming smile when we entered the travel agents We had some ideas of what we wanted which Karen listened and suggested things too Our holiday was booked seamlessly I would recommend Karen to anyone Thank you so much We will be back
Mo
6731 reviews
N/A
7 months ago
Ponteland Travel Chester-le-Street
On a pleasant Saturday we made a visit to our new travel agency in Chester-le-Street Ponteland Travel to inquire about our customary annual holiday to Crete in 2025 We were warmly and cordially welcomed by Sara and Karen in their elegantly adorned office It was a delight to reunite with Karen whom we had first met when we commenced our Crete holidays through a now-closed Travel Agents in Chester-le-Street Sara graciously assisted us in our search despite the challenges of catering to our preferences as senior travellers She diligently provided us with a favorable price for our preferred accommodation the Aquila Rethymnon Beach Hotel Given the exceptional service we received it would have been impolite to decline the offer so we promptly made our booking We expressed our sincere gratitude to Sara for her time patience and understanding in accommodating our every request We would highly recommend Ponteland Travel and their staff and have no hesitation in booking any holiday with them again
Chris
6731 reviews
N/A
7 months ago
Fabulous Service
We received a warm friendly service from Karen the team at the Chester le Street branch Very knowledgeable expert advice on which cabin to choose for our itinerary I fully recommend using the team for your holiday
Grant Mackie
6731 reviews
N/A
7 months ago
Excellent service from start to finish
Excellent service from start to finish The staff demonstrated their expertise managing our late booking well and had us in and out the branch in less than half an hour Brilliant
Sandra walsh
6731 reviews
N/A
7 months ago
Crete 2024
The staff were very helpful and friendly with a wealth of knowledge Nothing was too much trouble Staff found us a great holiday at a competitive price Would recommend without a doubt Small friendly hotel with lovely staff in an ideal location plenty restaurants with great food at a good price
customer
6731 reviews
N/A
7 months ago
Majorca 2024
Fabulous professional service from Lynn Karen at Ponteland Travel Efficient service stress free travellling arranged with assistance for elderly parents bonus a private taxi to and from the airport in Majorca so much better than the coach
Donna Mitchell
6731 reviews
N/A
7 months ago
Wow what a fantastic service we
Wow what a fantastic service we received from Karen we had no idea on visiting the shop where we wanted to go Karen worked with us and used her expertise booked us a weeks Cruise with upgraded cabin car parking at airport A very friendly professional service would highly recommend
Fiona beck
6731 reviews
N/A
7 months ago
Mexico holiday
We popped into ponteland travel and spoke to Karen about booking a holiday to mexico even though it was nearly closing time got a friendly welcome booked the holiday first class experience been to many travel agencies booking holidays the women in this agency know there business gave us a lot of help and advice would definitely recommend going to this agency to book a holiday
Sandra walsh
6731 reviews
N/A
7 months ago
Ponteland travel
Professional friendly staffVery knowledgeable always helpful They ve found great holidays at competitive prices Nothing is too much trouble Good accommodation Would certainly recommend
Katrina
6731 reviews
N/A
7 months ago
Karen was so efficient and helpful
Karen was so efficient and helpful She got me the discounts available and has even offered to do special gift vouchers for Christmas pressies I ll be be back to book Easter trip