Poolweb Reviews

The part I ordered was received quickly

The part I ordered was received quickly and it was exactly what I needed

Quick and easy ordering process

Quick and easy ordering process They had what I needed Thank you

Arrived when it was supposed to

Arrived when it was supposed to Easy to assemble and works well Couldn t ask for anything more

Best Price for a replacement Pentair Variflow Pump control panel

Best price very fast shipping the two best indicators of great service

Honest Reliable Company

Quality product just as shown on website Good value for the money Fast and delivered accurately

15 for a return label

15 for a return label CRAZY

FALSE ADVERTISING - FRAUD - UNETHICAL BUSINESS

POOLWEB is a terrible company with absolutely no integrity and is dishonest with their advertising They commit fraud on their unknowing customers and commit FALSE ADVERTISING with their sales website They do not care about their customers and fail to be accountable for any mistake on their part even if it is at the expense of their customers I searched the web for a replacement filter for my pool and I found what I wanted on their site My pool filtration canister was listed and there was an accurate photo of the filter I needed When the filter arrived it was 1 3 of the height it should have been at about 10 tall when the filter I needed and the filter advertised was 30 tall I immediately reviewed the web page where I made the purchase and in the description it actually did say 9-7 8 inch high at the bottom of the small print description but I honestly thought that was a typo since the MAIN product description clearly listed my filtration unit TXC75 and showed an ACTUAL photo of the 30 high filter cartridge that was consistent with what I needed to purchase So the item I was purchasing matched 2 of the 3 factors which led me to believe it was the correct item but it wasn t Furthermore it is not even a Pentair genuine replacement cartridge element as stated - so there s more false advertising and fraud With it being the completely wrong product I processed a return and they provided a shipping label - which in the e-mail states that they are going to deduct 10 60 from my total refund amount 17 5 of the cost of the product I called them and explained the situation but despite their displaying the incorrect photo of the item they refused to fully reimburse me for my refund Despite them being guilty of FALSE ADVERTISING they refuse to reimburse me fully for the return I tried my best to calmly reason with them but they refuse to do the right thing and provide me a full refund They simply do not care that they falsely advertised a product and have committed fraud on their customer I guess they never heard that a picture is worth a thousand words As an online sales business they should know that their customers rely on photos as a big part of making purchases and this should go without saying but this company is not that smart - or they do and they are willfully defrauding their customers I do not recommend purchasing from POOLWEB as they refuse to be accountable for their mistake and expect the customer to shoulder the cost of the return shipping for a refund They refuse to accept any responsibility and place the blame fully on the customer even if the mistake is on them This joke of a company has no integrity they have no respect for their customers and they have terrible customer service POOLWEB is a completely morally suspect company absolutely without integrity Their website is plastered with slick terms like This item is backed by a one year Poolweb Guarantee and Hassle Free Returns but none of it is true and it s all a sham They will be getting reported to the Better Business Bureau and the Federal Trade Commission for their irresponsible sales practices their false advertising and their committing fraud on their unknowing customers - all with no cares and no remorse

Ordered 4 items listed in stock

Ordered 4 items listed in stock they canceled my order immediately next day

Never respond to warranty requests and

Never respond to warranty requests and cancelled your orders out of the blue

I ordered Pentair pool filters

I ordered Pentair pool filters from a Google search There was supposed to be 4 and they sent 1 for 156 78 I called Pool Web support and they said 156 78 is for 1 I asked for a refund I had the item for maybe one hour and a half and I returned it unopened I even paid for my own shipping They charge me a 25 Restocking fee BS I would never buy anything from that company again if there was the last pool supply in the world Bait switch in the Google ad then they rip you off