Poolwerx Reviews

DO NOT TRUST THIS COMPANY - AUSTRALIA AND NZ

The franchise owner in Otago has over 5k of our money - we have been waiting for a pool cover and floor pump for the pool since September Repeated lies and excuses - never shows up The pool is unusable as the heatpump has not been connected either Do NOT use this pool service owner Kieran Moore Similar problem with the chch branch - family member paid a deposit for pool equipment on the understanding it would be fitted that week Once the deposit was paid told he would have to wait a month At least he got the deposit back We haven t- have asked for funds to be returned and this has been ignored Legal action so now we are 24 12 24 As all readers can see on our Google Maps review that we posted -Poolwerx stated they were working with the local team to resolve the matter - which means they were attempting to get Kieran Moore Otago to refund our money Poolwerx chch contacted us and said they would get Poolwerx Aus to refund our money and then chase up Kieran Moore for the repayment to them Unsurprisingly- no contact from Poolwerx Aus with the refund And seriously after so many failed promises and failures to complete work AND then asked repeatedly for a refund the Kieran Moore contacted us as said yet again yawn that he would make good and complete the work We told him to stay away refund the money owed by today Not done so now we are 24 12 24 As all readers can see poolwerx stated they were working with the local team to resolve the matter - which means they were attempting to get Kieran Moore Otago to refund our money Poolwerx chch contacted us and said they would get Poolwerx Aus to refund our money and then chase up Kieran Moore for the repayment to them Unsurprisingly- no contact from Poolwerx Aus with the refund And seriously after so many failed promises and failures to complete work AND then asked repeatedly for a refund the Kieran Moore contacted us as said yet again yawn that he would make good and complete the work We told him to stay away refund the money owed by today Not done Poolwerx Aus - not honoured the refund either I have read the Aust reviews of poolwerx and it is poor- poor work ethic overselling products that are not needed poor follow up after installing unnecessary equipment -we were quoted for a pool cover supposedly recommended by the company We have discovered that Kieran Moore quoted for an inferior product - cheaper and thinner with resultant poor heat retention in the water and overquoted We also have had another team come up and review the work supposedly needed by us the floor pump is working normally- nothing wrong with it Kieran Moore told us it was kettled - not so we want our money back Have lodged a claim with the small claims tribunal here in NZ Beware of this company - the philosophy is not consistent across the franchise owners Cannot recommend in any way at all- the funds have not been honoured by the head office in Australia we await a date for the NZ tribunal hearing against Kieran Moore Otago Poolwerx

Poolwerx cut the line from my Chemigem

Poolwerx cut the line from my Chemigem to my acid without authority and or reason This happened many months ago but I don t go into the Pool equipment room because I paid for a monthly service I noted that the lines from the Chemigem to the Acid had been cut Poolwerx were manually putting chemicals in my pool which stained the pool at the deep end One week after the service which cost me 155 my pool was green with zero chlorine I have had multiple reports every month stating all equipment was checked and working yet I have a damaged chemigem from their action a broken pool light and a malfunctioning skimmer box which has cost me a lot in excess water I had to use a ton of chemical to get the stains off the wall and base of the pool and I haven t been successful removing all stains My pool is a trainwreck and it is 8 years old It hasn t been safe to swim in over the heatwave They said they would rectify but did not turn up I had to hire another pool company to fix the damage Poolwerx are refusing to pay for the new pool company to rectify their damage I am taking further actionI would not use this company ever again for maintenance of any kind

Avoid this pool company

There was a time where this was a reasonable company providing good service Those days at least in the eastern suburbs of Adelaide have ended and it appears to me that they are in total disarray with shocking management A service person from Blackwood came out and provided absolutely incorrect information creating an enormous amount of stress and chaos A pump that needed to go for repair sat unlooked at for almost 2 weeks They then ordered the part and said I was in transit but it took another week before I called again and they said it was being tested and would be installed It was meant to be installed today and I arranged to stay home haven t received an SMS No one turned up and when I called late in the afternoon to question what was happening I was told that someone was off sick they knew that but didn t bother to call me I was told someone may still come but no one did arrive I was told abruptly by Michael that it may be another week In the meantime the pool looks terrible They all blame each other and no one takes any responsibility for anything Equipment that I purchased there stops working generally to start of the warranty period They don t really care about their customers and they re disorganised This could not be a worse or more stressful customer experience

Poolwerx Mandurah staff and service are exceptional have been

Poolwerx Mandurah staff have been providing me with test results and advice over a 5 year period This year the service and advice i have received has been outstanding My pool test results have been followed up with excellent advice whichhas save me money and time The friendly staff have gone over and above to provide me with excellent cost effective products and made looking after my pool hassle free We have had a trouble free swimming season and our pool is healthy and sparkling It is without hedtiation that i recommend you pay Poolwerx Mandurah a visit and experience their exceptional service and professional advice