Poolzoom Reviews

Polaris PB4 60

In June I purchased a Polaris PB4 60 pump I received it soon after only to discover that the volute was leaking I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris In the mean time I purchased a drain plug locally thinking this might be the issue it was not About a month later I received a replacement Volute from PoolZoom and Polaris Unfortunately it too was leaking in the same spot around the drain plug Upon the suggestion of someone else I applied a tiny smudge of white craft paint to the area and wallah on both volutes at the drain plug there was a fine hairline crack I sent in photos to PoolZoom and once again Rosenado responded back He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes He said he would contact Polaris and get back to me Well that was about 4 months ago I keep sending in inquiries and NO ONE at PoolZoom is responding I used to order all my replacement parts from PoolZoom but after this last incident I will be taking my business elsewhere

HORRIBLE EXPERIENCE

HORRIBLE EXPERIENCE Ordered a new Hayward Diverter It was shipped to me 3 days later great right NOOOOOOO The part was severely damaged and then they made me take photos to prove it wasn t damaged in transport The part looked like it was run over by a truck Zero quality control Wait there s more so after several attempts to email them to get a response on when a new part would be shipped I get a notification that I will receive a new part BUT it is stalled and sitting in a US postal service location in Massachusetts You would think they would FedEx the part to me after waiting 8 days So now I have no idea when I will receive the part and they cannot be bothered to help me PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH I wish I went through Amazon At least they fix the situation right away HORRIBLE

Bait and Switch

I ordered a 1600 Pool Robot and they sent me another model which was half priced I will update this review once I get resolution but even the thought of them sending a cheaper item sends shivers right into my spine

Shipping is TERRIBLE

Shipping is TERRIBLE Estimated to take 10 days to receive a replacement part small I could have driven to TX and it would be quicker

Go with different company

Purchased a Hayward multi-port valve It was late arriving Soon as we opened box We noticed a bad place on the bottom It had a QC sticker so tried it anyway It rained for a few days so when it stopped raining I replaced the pipes and multi port Well the spot on the bottom was leaking Sent email and photo Chris from poolzoom tells me that its my threads leaking Granted there was drips in the photo but that was from rain So next day sent him a video No leaking joints just the spot in bottom Now I can not get anyone to respond to emails Terrible company Go else where

Buyer Beware

I d give it 0 if I could Ordered tracks for my pool robot and a scrubber two months ago Received tracking information within 3 days and the items still have not shipped We filed a dispute with our credit card company and hopefully we get a resolution this way since their customer service was useless

COMPLETE JOKE

COMPLETE JOKE ORDERED TESTING CHEMS - MOST WERE ALREADY EXPIRED RECEIPT NO YOU HAVE TO SEND AN EMAIL REQUEST TO THESE MISFITS TO GET A RECEIPT EVERY ASPECT OF MY PURCHASE WAS A DUMPSTER FIRE GET YOUR POOL STUFF FROM ANYWHERE ELSE OR YOU WILL REGRET IT

Awful Customer Service and item not received

Made on order on 2nd May 2020 for a filter and paid extra for priority shipping Still not even received over 3 weeks later and item still saying picking not even shipped yet Contact customer service Erica who said last week she was sorry and would ship next day and send me tracking and email but never received and order still today says picking This is unacceptable customer service very disappointing Wouldnt use again