Very Unprofessional Handling
Very Unprofessional Handling I wish I had read other people’s reviews before buying from them. My parcel didn’t arrive by December 23rd, and when I asked for updates, they claimed it was delivered and told me to contact the delivery company. The delivery company confirmed they never had my package. After that, Pop Grocery told me to check my video doorbell—which I don’t even have—and then closed the case. Extremely unprofessional behavior.
John
N/A
Average Selection With Inconsistent Quality
I visited Pop-grocery twice over the past month to try their shopping experience. The store layout is organized and easy to navigate. They offer a decent range of products including fresh produce, frozen items, and household essentials. However, product quality varies significantly. On my first visit, fresh vegetables were crisp and well-stocked. The second visit showed older-looking produce in some sections. Prices are competitive, though not exceptional compared to other local grocers. Staff was helpful when asked questions but not proactive about assistance. The checkout process was straightforward both times, though slightly slow due to limited registers being open. Cleanliness was acceptable but some shelves could use better organization. Shopping at Pop-grocery is functional but not remarkable. The inconsistent produce quality bothered me most. For regular shopping, they're adequate but lack the polish of larger chains. I'd probably continue shopping elsewhere unless they improve their quality consistency and customer service attention. They have potential with better inventory management and staff training improvements.
Travis Parker
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Great Online Grocery Selection With Minor Delivery Issues
I've been ordering from Pop-grocery for about three months now, and overall, it's been a solid experience. Their product selection is impressive – they carry everything from fresh produce and organic items to specialty imported goods that are hard to find elsewhere. Prices are competitive, and I appreciate the frequent discounts on bulk orders. However, there were a couple of hiccups. My first delivery arrived two days late, and one item was damaged. Customer service was responsive and quickly issued a refund without any hassle. Since then, my deliveries have been on time and carefully packed. The website is user-friendly and easy to navigate. I particularly like the ability to save favorite items and create shopping lists. Their app is functional, though it could use some performance improvements during peak hours. The main downside is that delivery fees can add up for smaller orders. I recommend ordering larger quantities to maximize value. Despite the minor issues, I'd recommend Pop-grocery to anyone looking for convenient online grocery shopping with decent selection and service.
Jacqueline Collins
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This company is not recommended
This company is not recommended poor quality items not as depicted in photos Extremely poor quality customer service very unpleasant dealing with them Items damaged and they insist I post to China and the cost of return is almost the cost of the items
JoL
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Appalling customer service
Appalling customer serviceSaw some gifts on instagram Ordered 3 items via pop-grocery uk on 21 November Still waiting for them The tracking says they have been in Manchester since 21 December and no update since then I ve emailed and keep being advised to stay patient and the will arrive Refusing to give a refund People be aware
Dave Henderson
N/A
Bad experience
The items were not delivered within the time specified Eventually delivered on 3rd Jan so too late for the Christmas gift it was supposed to beThe regular tracking updates were nothing to do with my order in fact they were tracking a parcel from the USA whereas mine was coming from ChinaI eventually received a tracking order correctly relating to my parcel but this was written in Chinese which I could not read Considering I am in the UK I find this bizarre Furthermore the last tracking link received today redirects to an unknown page 404All in all this has been a very unprofessional experience that should be urgently addressed by the company
Hayley Lewis
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Scam company
Scam company Taken more money than invoiced for and item never arrived Ignore emails
Michael Davison
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These people are scammers be careful
These people are scammers be careful I received a item took months to arrive When it did the item was smashed to bits When I asked for refund for this 50 item They offered 8 saying it allined with what I ordered why would I order a smashed up item Do not buy from these you may not have our consumer protection and you may lose all your money AVOID
Miss kayleigh griffiths
N/A
Order a night dress for myself took a
Order a night dress for myself took a month to come looked nothing like the images and the bust was the size of doritos awful plastic fabric not jersey like the images so If you have a tortilla chip size bust and like the feel of plastic and don t mind the item coming unstiched before you even try it on this is the shop for you don t sound appealing no didn t think so
Kylie
N/A
Given 1 star as couldn t put zero
Given 1 star as couldn t put zero Ordered an advent calendar which arrived nearly 2 months late Items weren t as described and half of them were damaged Emailed customer service and was offered a small refund not even half of the cost Now been waiting since December 2024 and still no refund Always receive a reply but just with excuses Won t buy from again and would avoid making any purchase from this site
