Porschehighwycombe Reviews

Service Department Visit

Visited the service department very poor experience They don t listen or help No flexibility or interest They said I was not a known client to them they have just opened so I said I may not be known at this moment but I am a potential future customer - didn t seem to understand that either Absolute shambles although they continually quote how many years experience they collectively have in other Porsche dealers none of it shows total lack of professionalism and courtesy Premium brand and terrible service - avoid this dealership

Poor customer support

Very poor communication from service team and front desk at the dealership Called the dealership 2-3 times on different dates to get quote for some maintenance work on my car everytime I had to leave my details but no update whatsoever Also tried to book an appointment with online portal again no response for booking confirmation at all Seems customer support and follow-up is non existent

Awful Customer Service

Awful Customer Service Bought a car based on their health check - came to put the warranty on and then they said it wouldn t qualify as the tyres were incorrect which contracted what they said initially Completely their mistake - if you are going to buy a Porsche DO NOT use this dealership

Computer says no

Trying to purchase a car from these people responsiveness is slow and poor and there is no appetite to sell just computer says no attitude

terrible terrible service could never

terrible terrible service could never use againbought an approved used porsche taycan 4s with only 2k of miles on delivered wednesday 4th december 2024 put it on charge friday 6th december at 9am after only doing around 30 miles as previous contract rental car still here and the taycan will not charge and also disables the vehicle so you cannot drive it bonus checked the charger with another vehicle and that charges ok notified porsche high wycombe of this issue - no problem they say porsche assistance will be called er no its actually the AA that comes out and all they do is exactly what we were already doing anyway ok they say we will get another car delivered to you by 4pm and we will arrange collection of yours and look at it urgentlycar collected at 3pm but 4pm comes and goes and now the sales rep whose new car it is cannot get home as no replacement car delivered he has already lost his commission for the day because unable to visit customers and we as a company have lost sales turnover and profit for the day still i think ok the car will be with them friday afternoon before 5pm and no doubt they will look at it saturday er no no further correspondence from them until i start chasing monday morning 9th december ohh we have not got the car yet what is the recovery truck going via scotland ireland and wales its been 2 1 2 days already then get a call mid morning 09 12 24 saying car here we will urgently look at it yet now after several emails to high wycombe porsche and porsche uk without reply and we are at 6 15pm on the 09 12 24 and still no call back saying whats going on and enterprise who provide the replacement car dont ever think they will deliver a porsche loan vehicle lol who phoned this morning and took all the details off the driver and said a car will be with you this afternoon have not dropped a car off either so yet again sales rep lost commission for another day we have lost profit and again he still could not get home and pick child up either day from pre school on his way home and his wife does not drive what an utter shower this dealership is avoid at all costs 62k on a approved used porsche waste of time have asked for a full refund several times and all they say is you have no consumer protection its a business to business sale so that s where we are at the say lovely what a joy Sorry final point they say before delivery car will go thru 111 point checkYet when we looked at the Porsche app after delivery still highlights in all red full service required brake service required along with others highlighted in red Begs the question how good is the 111 point new sales processThis branch is not a caring branch and I doubt in the running for Porsche dealer of the year or even second hand car dealer in high Wycombe award This is our fourth purchase from a Porsche dealer and luckily the first 3 from a different dealer where a much better experience if this had been our first ever Porsche purchase I would have been put off for life

Tried to buy a Macan 4 from this

Tried to buy a Macan 4 from this dealership the sales team provided me with an initial quote which needed some tweaking Email after email and no amended quote was forthcoming Maybe my age and grey hair suggested to the young sales team that I was not a valid customer I don t know but not helpful at all

I would like to say a big thank you to

I would like to say a big thank you to Eliot and his team at Porsche Centre High Wycombe for a 5 star service provided to me in the ordering preparation and handover of my new to me Porsche The car was exceptionally well presented with new ppf and ceramic coating Throughout the whole process Eliot was exceptional in dealing with all my queries and sorting out the whole buying process Nothing was too much trouble Everything was made as easy and straightforward as possible Porsche Pro Ella made it easy for me to understand the latest tech on the car and made the connection of the car to the my porsche account and app a breeze The centre is a wonderful modern 2 storey showroom and adjacent service centre all the staff were welcoming and friendly The Centre is well worth a visit to peruse the magnificent cars on offer I would definitely recommend this OPC to anyone thinking of purchasing a new or approved used vehicle

Outstanding service

Outstanding service from first enquiry to driving the car away and then the follow up First class customer service