Porschenottingham Reviews

Abysmal Customer care and after sales

Purchased a new porsche from Nottingham Porsche From that forwarded the care I have received has been zero That is of course unless you count the condescending attitude of the sales staff I had to inform them of a software upgrade as they were unaware Car towed in for warranty repair but had to contact Porsche UK to get it brought back Whilst having software upgrade had a check done and they wanted 180 for a problem with the rear washer which was not covered by warranty Guess what dirt in the jet I unblocked with a needle Cowboys would be an understatement Will never use Porsche nottingham ever again Have purchased two further porsches elsewhere This branch need a change of management to someone who gives a damn about after sales If you are thinking a buying a porsche 100 go elsewhere Awful avoid avoid

Shocking service

As soon as you walk in you feel second rate no one seems to care ordered some parts for my GT4 and was told they d phone when in no call so phoned them repeated they d phone when in still waiting since January and then added a Macan to the fold needs an update to view Google maps PCM4 0 firmware update I ve been given all the details but their attitude was user error anyway I need to give my details so they can organise booking me in guess what waiting for them to call me again Long story short I drove to Porsche Leicester they knew the update all booked in got treated like a customer so now they ll be looking after both vehicles

Disdain for the customer

Over the years I ve been ignored by sales staff not called back 3 times and had to interupt the receptionist from scrolling through her Instagram account Most recently when booking my wifes car in for service I had to wait 8 weeks only to be chased on the day when I was 9 minutes after when they incorrectly thought my booking was for After complaining the service manager asked to talk through my concerns when I collected the car he wasnt available and just as I d expect I ve never heard from him again Hence I have bought 3 Porsches elsewhere and will never ever set foot in the place again Their arogance is staggering and customer service non existant Please do yourself a favour and go to Leicester Sheffield or indeed anywhere else

Utter chaos at Porsche Nottingham

Believe that interaction between departments at any motor dealerships are a direct reflection of the Dealer Principle s management The recent relocation of the Porsche dealership to new facility on the other side of Nottingham brought an expectation of new start and better services However it took direct contact with Pirelli Europe in order to get Nottingham Stapleton s to order 2x Pirelli P Zero 275 40 ZR20 NO front tyres My bad had fitted Pirelli rated NO rear and N1 front Was notified 1 Nov 2022 of error but took until 5 May 2023 to be resolved Booked to have Summer Wheels swopped for Winter Wheels i e removed on 5 May only to be informed on 20 Nov 2023 that the wheels were lost discarded at old location Heard rumours that Nottingham knew of this situation on 28 Sep and although I had requested for it to be re-checked when booking was made on 11 Oct for wheel swop on Tues 20 Nov 2023 it appears nothing was done Currently unable to gain any information as to when promised new set of Winter Wheels will be available fitted to my Panamera Dealer Principle blames parts manager but it seems that workshop do not listen to service parts do not talk to workshop and ALL is utter chaos

Dealership with no morals withholding a

Dealership with no morals withholding a deposit from a deceased family members - head of business clearly does not care about brand image

I was denied a warrant claim that the

I was denied a warrant claim that the car was booked in for I asked for the denial to be put in writing via email the same day It s now 2 weeks later and still nothing has been received I ve chased this and spoke to a member of the sales team who assured me the email would be sent Still nothing I only wrote this review as I was contacted to give feedback Not the service anyone should accept especially one from Porsche

Top Parts Service by Nottingham Porsche

Ordered subframe for a Boxster dinnertime Wednesday component delivered to dealership the following morning Service and knowledge by the Parts Advisor Kevin excellent and pleasant with it Also enquired via the independent sector for the part before going to the main dealer lengthy wait and the independent were not as competitive on price Thank you top marks all round use the main dealer

Great Customer Service

Great Customer Service I was a bit stuck and Martin and Maria on reception were really helpful Thanks so much excellent service Steve Taycan 4S

Spoke to Lesleywas brilliant

Spoke to Lesley she was brilliant