Portillos Reviews

I stopped here to get a hotdog and a

I stopped here to get a hotdog and a drink It was about seven bucks I was kind of shocked when I opened the hotdog and it was smaller than the one I get at the front door of the Home Depot Not to mention the Home Depot one is 100 better if you re a hotdog place you should probably have good hotdogs that s all

Dear Portillo s Corporate Team

Dear Portillo s Corporate Team I am writing to formally address an incident that occurred at your Niles location at 8832 West Dempster on September 7 2024 at approximately 3 30 PM Upon arriving at the location I requested to speak with a manager regarding reservations for my son s upcoming 21st birthday party I was directed to speak with the assistant manager Cielo When I inquired about how to make a reservation Cielo s response was shockingly aggressive and rude without any provocation on my part I decided to walk away letting her know that I would return half an hour before the party Around 4 45 PM I returned to the location purchased a Portillo s chocolate cake and requested a plastic knife from a manager named Nahum to cut the cake Unfortunately at this point Cielo once again became involved She emerged from the back and rudely advised the manager not to assist me stating that it was not their problem that I didn t have my own knife I calmly informed her that I did not appreciate this level of unprofessional behavior and was very aware of how poorly she was treating me Later in the evening Cielo directed her rude behavior toward my sister who has a learning disability Cielo was unnecessarily harsh insisting that my sister log out and leave the premises When I confronted her about bullying my sister and informed her that I would speak to my lawyer regarding this discrimination Cielo escalated the situation by calling the police which unfortunately disrupted and ruined my son s birthday party I am deeply disappointed by the treatment we received and the way this situation was handled It not only ruined an important celebration but also reflected very poorly on the professionalism expected from Portillo s staff I request that this matter be investigated and appropriate action be taken to ensure no other customer has to endure such disrespect and poor service I am writing to bring to your attention a serious matter regarding the treatment of my sister Terese who has been employed at your location for the past four years Unfortunately during this time Terese has often returned home feeling deeply upset due to the behavior of Assistant Manager Cielo and Manager Nahum Despite being fully aware of Terese s mental learning disorder both have engaged in bullying behavior towards her which has taken a significant toll on her well-being Recently during a visit to celebrate my son s 21st birthday an incident occurred that has made it clear this situation requires urgent attention Terese had highly recommended we come to your restaurant because of the wonderful food but the experience turned sour when Cielo once again acted unprofessionally Terese who had been helping us navigate our large order was unfairly accused of spending time with family instead of working This was an unnecessary and inaccurate claim as she was simply trying to assist us The situation escalated to the point where the police were involved and despite Terese s innocence Cielo clocked her out and terminated her employment without any legitimate cause This false termination compounded by ongoing harassment has caused immense distress for Terese and has ruined what should have been a celebratory occasion for my family We are deeply disappointed with how this matter was handled especially after spending over 300 at your restaurant I feel that the actions of your staff were unprofessional and discriminatory As such we will be pursuing this issue further with legal counsel to address the defamation and false termination I trust that you will escalate this matter to ensure that it is properly investigated and that corrective actions are taken Spending 300 00 was all gone to waste

For the last 2 years our Senior group

For the last 2 years our Senior group has made complaints about the Glendale Heights location as well as Streamwood and Bloomingdale IL These locations have the most errors in our groups orders This has become absolutely silly rididculous this past summer 2024 thru today For a company that took over a few years ago and the stock was 47 00 a share and now is a little under 10 00 per share the only thing you did on less volume was to increase prices and have less quality Particularly the beef sandwiches What a sad note to a company that wasn t any different when it started other than customer service It was an alternative to McDonalds Burger King and Wendys Sadly our 400 group has seen Portillos hire people that can t communicate with customers at the order level and customer service levels Todays order was no different but could have been corrected without lying to my face After I didn t get what I wanted in my order I called from my vehicle in your Glendale Heights location I had a girl with a high squeeky voice answer and said she would get a manage then after several minutes answered the phone again like it was a brand new call She told me they were extra busy and that someone would have to get back to me It was 2 45 in the afternoon on Thursday There was no one there I was in the parking lot I left and will charge back the meal since I am handicapped and couldn t return the order in the store as I was told Most consumer complaint organizations give your company a 2 5 out of 5 That s terrible We give you a 1 5 because our group has over 1800 complaints that we have kept track with from wrong meal primary to being ignored when the order is ready because somoneone could t see their number in the parking lot 30 ft away I have to conclude to our members that it may be time to boycott your 5 stores that we primarily vist Too bad

Had a problem at Portillo s

Had a problem at Portillo s Order takeout Two hamburgers two hot dogs fries and onion rings Took over 15 minutes to receive my order Food was cold by the time I got it Watched other orders being processed while I waited for mine The two guys in front of me had burgers and got their food and finished it and left before I even got mine Portillo s has not tried to reach out to me about my complaint Showing that they obviously do not care about their customers Find another restaurant to go to

Whenever I m in the Chicagoland area

Whenever I m in town in Chicago this is my go-to spot Great variety chili-cheese hotdogs are stupid good atmosphere and the food is consistently delicious If I m going big I m going Portillos lol

It was the portillo s in crestwood

It was the portillo s in crestwood I went to the drive-through all I wanted was a menu Both young girls did not have one But the sweet black girl I don t know her name She was a little more heavy set than the other In this heat went back into the restaurant and got me one What great customer service It was Wednesday at around lunch time I just want to thank her I hope you find out who she was and reward her Thank you she is a very nice person

Favorite Resteraunt

Portillo s is the best great hot dogs great food and the best service The ones in Illinois seve the most authentic food