Portlandhallspa Reviews

AFTERNOON TEA ABSOLUTELY DIABOLICAL

We visited here last week and only ended up having some partial treatments as things were missed off that we should have had We paid 75 to hire the hot tub the water was nowhere near hot enough and the spa bath kept going off each time resulting in us having to get out and walk down to reception in wet costumes to get the bath reset we gave up in the end We paid over 220 for an afternoon of what was supposed to be pampering The only good thing was the light snack we had which was delicious I sent an email to the spa to explain what had happened and how disappointed we were not have received the full treatments and spa pool that we had paid for and am still waiting for a response the complaint seems to have been totally ignored I personally wouldn t waste hard earned money here again if they can t even respond to a complaint Portland Hall seem very happy to take your money yet have no interest in trying to sort out the problems we encountered

Disgusting customer service

Disgusting customer service After telling me via email they had availability on the day of my daughter s 21st I went and bought the Wowcher deal When I asked them to book the day and time discussed nobody got back to me til this day Leaving me not able to book anywhere else because it was too last minute to book 4 people for a spa day in other venues Very inconsiderate My daughter had to settle for a shopping day instead which wasn t what she wanted All they had to do was reply sorry we can t book you in after all and I would of had time to make other arrangements elsewhere They don t even care

I won t be returning

I purchased a voucher via wowcher at a cost of 79 The images show a beautiful pool area a candlelit treatment room and beautiful food Just trying to book was a faff The voucher was redeemed and then came a long winded email full of information and additional costs Robes and slippers are 7 90pp and there is an admin fee of 3pp and a Friday -Sunday and holiday supplement of 12pp That s an additional 26 before walking through the door Some of these costs were generously wavered if upgrading I opted for afternoon tea at a cost of 19 50pp Arriving we were greeted at reception and taken to an area to fill out forms We then went to get changed and were shown to a large waiting area which consisted of lots of couches There was relaxing music playing but this was spoiled by the noise from the dining area next door and a strange smell which I assume was food related We were then taken upstairs for treatments to a shared room Whilst i wanted to spend the day with my mum I wasn t too keen on stripping off in front of her or giving any confidential info to the therapist Instead of the beautiful image I d seen the room was tiny and nothing special it didn t particularly smell good either Not bad but just- nothing We were covered by thin sheets that looked like they d seen better days The back massage was ok but no discussion other than what pressure I wanted was discussed beforehand My second treatment body alignment was literally my legs bent and stretched and then my arms pulled slightly I was then told to turn over for my facial which again was nothing special and as there was no prior discussion I had no expectations After treatment we were told to get up and dressed snd someone would be waiting outside We were then taken downstairs and shown to the restaurant for afternoon tea mid morning Wowcher described it as decadent- it definitely wasn t There were a choice of sandwiches on bread that had gone slightly hard crusty on the edges and a selection of cakes but nothing that was really tasty We left a lot of it and declined the offer to take any home A pot of tea was served snd when we asked for a top up of hot water was told this would be at an additional cost Having finished our food by 1130 we went to look round for somewhere to relax We were offered a seat in the gazebo - effectively 2 seats in the car park or back to the room with couches and kitchen noises smell When asking about the pool seating area we were abruptly told it quite clearly stated a charge of 27 50 pp for an hour and they didn t have any other facilities With nothing else to do we left by midday and definitely won t be returning The whole experience felt very rushed and we came away feeling really disappointed

Would Give 0 Stars If Could For

Would Give 0 Stars If Could For Wowcher Purchased a spa day deal as a birthday gift for a friend with Portland Spa Turns out its full of hidden charges which are not made clear when ordering They declare on ordering that your charged a booking fee for gown and slippers - not great but hey ho thought I would still try it due to the quoted RRP which has you believing its still a good deal - its not You then find out why you try to book the spa that you also have to pay extra to go after 9am place is open 8am to 6pm They describe on the wowcher site that you get use of a pool with the voucher however when you get there they also tell you that this is an extra charge of 32 per person so an extra 64 per couple if you want to use this even though the wowcher says its included They say that the standard package wowcher has an RRP 292 - view the merchant site and there is no such package - in fact the closest to it is cheaper than what has been paid and there is more included - there for it is no deal You also get a tapas lunch after your treatments which apparently are suppose to last an hour and a half and be separated so you can use the pool if you wish This doesn t happen you are just on a conveyor belt and while you wait its just like being in a drs waiting room Not relaxing at all You then have the treatments which last less than an hour or there abouts and are then ushered for your lunch at 11am You then are sat down and given the lunch and thats the day done - so 100 paid with hidden fees for an 2 2 5 hour spa day deal There was no complimentary drink offered to us either even though this is also stated on the wowcher Their customer service of both companies is appalling they offer no help and demand you wait for the venture to respond to messages - which doesn t ever happen I ve been waiting for a week now - Have now been in touch with clearpay Clearpay have been lied to and told by Wowcher that I had not even contacted them so much so that I have sent screen shots of all the correspondence to them and am now waiting on Clearpay to reinstate the dispute for this This is another load of rubbish from them I have messaged them either via email or whattsapp every day multiple times and have screen shots of it all since the day after visiting this shame spa I really have had enough of them will never recommend or use them again and I will be contacting my bank if clearpay can not resolve this at their end The whole platform is a shame and they are robbing cowboys There are no deals they just make up RRP prices to steal honest peoples hard earned money from them Just to confirm the order number is 44935488 before you go asking for it Still no response either from the spa themselves Wowcher told me I had to wait 3 business days - its 4 today and they have still done nothing - I am utterly embarrassed and annoyed by this deal in front of my friend who was suppose to be treated for her birthday not find out that there are multiple unacceptable charges when we arrive Lesson of the story DONT BUY FROM WOWCHER

Please avoid My friend left covered in bruises after their massage table collapsed

I visited on a Sunday in August with 2 friends for a spa day I had previously visited and although the place is very run down it had previously been good value for treatments On this particular day the 3 of us were crammed into 1 room with 3 therapists We started off with a mud wrap and after it had finished and the therapists left whilst we turned over for our massages my friend on the end said she didn t know how they were going to do her massage as she was against a wall and the therapist couldn t get down 1 side of her bed When the therapists came back in and we were face down within a minute I heard a crash and as I looked up my friend was on the floor Her table had collapsed as the therapist had tried to reach over As you can imagine this was highly embarrassing for my friend and she didn t want to cause a fuss on the day She was taken to another room for her treatments The therapists apologised but as you can imagine it did ruin the relaxing day we d had planned I contacted the spa the following day by phone and was told the manager was not available so I emailed to give my complaint I had to chase this up after 2 weeks of no reply in which I then received an email from Nina the manager in which I was told my friend who had come away from her relaxing spa day covered in bruises was to be given no refund She was offered a free 25 minute treatment as compensation as you can imagine she no longer wants to set foot back in there Nina also stated Upon arrival you filled in your consultation forms which states that Portland Hall Spa cannot be held liable for any accidents that occur whilst visiting in which you signed and agreed to I don t think this includes massage tables collapsing but Nina seemed to think it did I went back with a polite reply asking for her insurers details so I could take the matter up with them and I have been ignored Absolutely shocking customer service and we will never return They were fortunate my friend is fit and able as I dread to think what would have happened if it had been my mum who I regularly take on spa days and has had 2 hip replacements

Nothing quite like a rude scouse woman

Nothing quite like a rude scouse woman shouting at you down the phone Bought a voucher and no expiry printed on it Apparently the mail shot had the small print mentioning it was 12 months Not helpful when giving someone a gift they are not going to print off an advert email with an offer on to go with the voucher in the card I raised with them that it s their responsibility to make sure expiry s are clearly communicated on the voucher but as with everything at this place It s your fault not theirs We previously went here a lot before the pandemic It was looking dated and tired then But we thought it was good value and tied it in with shopping in Southport Clearly not interested in keeping repeat business Just pocketing money for a service they haven t supplied

Gift voucher Scam

I wouldn t recommend that anyone buy a gift voucher from this place I paid for the voucher via PayPal via their website I received a email receipt from PayPal but nothing showed on my PayPal statement I put the receipt number into PayPal and it was not recognised but the money was taken from my credit card This came to light when I tried to redeem the voucher and they told me it had expired no expiration dates on the voucher they sent For another 60 they will extend the time of the voucher I feel some sort of scam going on here

So I made a booking for yesterday with

So I made a booking for yesterday with my daughter in law When we arrived I was told there was an extra 18 50 charge each This was due to being Christmas period It was a normal Thursday- I had worked that morning- I had spoken to the spa earlier on the phone and this was not mentioned It was not a weekend or a Bank Holiday I said I wasn t happy to pay this but would pay something The receptionist just said nothing she could do If this was my business I would certainly be looking to accommodate customers I mentioned that lots of reviews say about extra charges but she clearly wasn t bothered about losing our custom I had family and friends waiting on my experience and based on this I know if was a great one they would look to book also Clearly a spa that doesn t want or need new customers I also said I have my confirmation booking with my price on from the spa but she was unphased and not bothered in the slightest This was not about the money but the whole principle and experience

Watch out for the hidden extras that double the original price

Waited a few months to visit this spa First of all it was a bit difficult to redeem a voucher but the lady on reception did help me with this Thought it was a bit of a con that the pool isn t included and they mention this is an extra charge per person I think 30 something each they advertise this as saying staff will be on hand to bring you what you need and the way it s worded sounds like a glass of champagne and dipped strawberries are included which in reality it was a glass of water and a few bits of fruit stuck on a stick no one came near only to say the time is up Got out of the pool to find out out schedule had been changed so next was the food where we was invited to sit in soaking wet costumes for an hour an wait to be called for food and again sat eating in wet stuff this should of been after the day had ended as per the original schedule The dining experience was an experience on its own as the dining room was a bit scruffy looking and the lady serving the food was sat shovelling chips into her face whilst standing behind the why the clients sat eating when say shovelling tbats exactly what she was doing by picking chips up with her hands and putting her hand flat to her face to shovelling them all into her mouth in one go Food was basic and I had to leave the table to go the reception as I was told I didn tbook champagne on our order which I had the emailing confirmation to show it should have been After 10 mins of the staff going to ask someone else they agreed we should of had the champagne but as we had now finished the meal time slot was told to take it home because it was too late to drink it Next the treatment which felt lovely but the room felt very cramps and I thought one of the girls came across a bit rude and abrupt It would of been more enjoyable if we wasn t concentrating on holding back vomit after having to be on our stomachs after just finishing eating which ruined the purpose of the visit really We did order an extra treatment each which was on offer but we still got a larger bill than expected at the end All in all it s a bit of a rip off staff are not very professional food basic treatments ok the order in which they do things make you more uncomfortable than relaxed and I wouldn t recommend it