Post Reviews

Failed to deliver package of 700 EUR

On 9th of December I received email from the merchant that the parcel was delivered while not received I checked their website and the package seemed not delivered due to unverified address I called the same day 2 times and I sent 2 messages through their website to outline the importance of the package they reassured me that in 2 days they would have it in Cloche D Or s POST However the next day I saw on their website that they had sent it back to the sender I called and they refused to help and to reimburse

No shame to lie or have poor performance

Two days in a row they claim MID DAY via email that they cannot deliver a package to the address which is a factory with 300 employees and two receptions open all day The first day I had called 8002 8004 but that didn t change anything the second day they repeat their lies

Terrible

Terrible The delivery guy signed and left my package at the main door of the building Therefore it s been stolen They dont admit their mistakes Be careful

post lu

post lu -prehistoric system -no realtime guidance -arogant staff -deceiving advice -wage explanation smh shake my head u need to rlly improve or u ll experience a BIG drop but you don t seem to care since the numbers are rolling in gracefully sensationalhave a nice day respectfully though

Well greased up and entanged with the goverment and other structures

Front office workers are sedated Back office is somewhat helpful Upper management is a mobster style cartel It is no secret they had been tearing down their headquarter building and resurrecting new one over and over again in last ten years Not even mentioning the Hamilius building and so many small offices Those are creme de la creme Money laundering professionals Probably well greased up and entangled with the shady part of goverment structures and investors

Terrible customers service outdated working style

The waiting time at the kiosk Belle Etoile was more than 45 minutes The hotline was wasting time The customer service department didn t resolve any issues I tried to find or to know the name of the chief manager of the customers department and to write to him her the letter of complaint but no success

Waste of time money and energy

Sent a parcel via Recommande for an additional cost from Luxembourg to Colombia After a month and a half the parcel is still stuck in an airport As Post Lu does not transfer the parcel directly and depends on third parties I d recommend anyone considering Post LU for sending parcels to foreign countries to send it directly via internationally operating companies Waste of money time and energy If anyone knows how to retrieve my parcel let me know RR264029104LU

More than 5 days delay and still not

More than 5 days delay and still not delivered for a package coming from less than 200 km away other postal services and couriers manage this in less than 2 days then they Changed the address 3 times although the correct address was given from the start and I had to reach out myself every time to correct it again as the driver is not allowed to call the customer service gave 3 different explanations on why they changed the address if your packages and deliveries are important to you avoid Post luIf it s not delivered again this time I will declare it lost and claim for insurance

Came to Luxembourg in January into the

Came to Luxembourg in January into the new apartment already in December i called Post to fix a meeting to install the internet connection On the appointment day i waited more than 1 hour and the technician didnt show up i had to contact Post and only then they said the technician will come a week later I lost half a day to wait for nothing

Very poor service

Very poor service Instead of taking a parcel to the nearest post office they took it to the other end of town They don t even apologise it s a mistake