Postcodelottery Reviews

Website dated poorly-designed doesn t work Too much paper

Website is dated poorly-designed doesn t work properly Feels like it s about 15 years behind Still cannot log in after more than a week despite having an active account Also paper-based for some reason with them sending me paper letters and booklets Can only do a monthly subscription Cancelled immediately after all these issues and will go back to National Lottery

Well I only joined a week ago and not

Well I only joined a week ago and not in a draw for another month or more so asking for a review so soon is irrelevant and smacks of a bit of desperation Less spam and a positive win may well push up rating which is so far neutral Maybe try for a review for new customers after 3 months Your reply no that s not what you are doing you are asking me to rate the business before I am even entered into a draw I am saying it is ridiculous to be asking for a rating straight after I join and I will not mislead other potential customers I have downgraded you to a two for your condescending comment

Was on hold for 17 minutes then told I

Was on hold for 17 minutes then told I couldn t change my direct debit date This info could have easily been put online somewhere and saved a call

I have absolutely no idea what is going

I have absolutely no idea what is going on it s too complicated

phoned and cancelled mine been playing

phoned and cancelled mine been playing it for many years never won anything i spoke to them lots of times to see if they could make the draws better and on lots of times i got told the draws are changing they never did they could do so much better but they don t care all you get is so much goes to charity people are really struggling at the moment the draws could be done better so people have a chance of winning something you can t do nothing with 12 pounds silly prize money

Not that happy with paying for a full

Not that happy with paying for a full month but only being entered into a weeks worth of draws If I d realised I would have started at the beginning of the month to get a full first month

Unhelpful quick start

I signed up with PayPal as it said it was a quick set up However the site then told me I needed to ring to provide bank details anyway for payment of any winnings why not pay back via Paypal I ve now tried several times and have just been hanging on the phone listening to an awful quality version of who s that knocking on the door on an endless loop Not an easy set up nor a great start Wish I d just set up a direct debit to start with I still haven t been able to speak to anyone I ve now set up my online Lottery account which still doesn t let you add bank details Nor does it seem to easily show winnings I m not sure if I get sent an email notification of all winnings or if I have to check every single game myself it isn t very clear Also as it was a prepayment Paypal took the money from my bank which showed as pending initially then completely disappeared for several days before final debiting off my balance which is annoying Apparently they take the next payment early too so I ll be debited twice in 2 weeks- be aware of this at set up

You kept throwing my Password out

You kept throwing my Password out saying it didn t match After several attempts I tried the following day and succeeded but it was very annoying