Potterybarnkids Reviews

Ridiculous delivery charges

Pottery Barn UK should be ashamed for the delivery cost charges 20 is the lowest delivery charge option no matter the item The product prices are ridiculously high already - there is no justification for delivery prices that high

BEWARE SCAM

I ordered what was advertised as a bedspread During the checkout procedure I was asked which type of pillowcase I would like and had to make a selection to complete the checkout What arrived was JUST the pillowcase I contacted them and they are adamant that it is not misleading and it s my fault but I can still clearly see that the item is being advertised as a bedspread They are infuriating I now only have the option of paying to return the pillowcase after paying a huge amount to have it delivered in the first place This company is a SCAM I advise you to avoid at all costs

I think they hate their customers

Ugh I ordered what were advertised as standard pillowcases from Pottery Barn kids They were expensive - over 90 for two - but as it was intended to be a gift I decided to splash out When they arrived they were not as advertised instead of standard pillowcases they were decorative shams with very thick padded fabric and an odd ribbon tying system I ve never seen on a pillowcase before I decided to return them and went onto the website to try and find the easiest way to do so however there is no email address provided nor any returns information on the packing slip included in the box I ended up messaging them on Twitter X only to be told I would have to call the customer service line in order to start a return It was an international number and the first two times I called it just rang and disconnected Finally I got through and was told a returns address would be emailed to me I sent the package back to the address provided at my own expense and waited for my refund A few weeks later the package was returned to me with the claim that I sent it to the incorrect address This address was the one provided to me I quadruple checked and so I tried to reach out AGAIN but have had zero response from any of the channels I ve tried So now I m stuck with a product that wasn t as advertised and I m out over 100 Unbelievable

Not buying from them again

Not buying from them again Ordered duvet cover and bed sheets for what I consider premium price and was expecting higher end product Arrived relatively fast and the duvet cover was great but the sheets and pillow case were the wrong size I ordered single but was sent double Called customer service to arrange replacement and two weeks later after having UPS collect the wrong sheets and having to call them back to remind them to send me the replacement I received a new pack of the same wrong size Called customer service again only to be told that they won t be sending replacement anymore as they ve been sending the wrong item twice so apparently they can t sent the right item to me I was offered a refund if I send the sheets back but since I wanted to keep the duvet cover it made no sense to break the set so I had to settle for a small discount less than 15 and now have to alter the size thankfully the size they sent was bigger Not the service you d expect for the premium price you pay AVOID

Fraud Ignorance and so on

Williams - sonoma costumer services regards Dear Pottery Barn KidsI am writing to express my extreme frustration and disappointment regarding the handling of my recent order cancellation On January 1st I placed a significant order with your company only to be met with endless delays and misinformation when inquiring about the delivery timeline After being informed on January 2nd that the items were not visible for shipping and would take 6-8 weeks for delivery I promptly requested to cancel the order I made it explicitly clear that this delay was not acceptable and that the website had falsely advertised the items as in stock and ready to ship I was assured by your customer service representative that my order was successfully cancelled and left the conversation believing that the issue had been resolved However to my dismay on January 22nd I discovered that my order had not been cancelled as promised This level of incompetence and disregard for customer requests is simply unacceptable I expect a full explanation for this oversight and a prompt resolution to this matter As a loyal customer I am incredibly disappointed in the lack of professionalism and efficiency demonstrated by your company Upon contacting your customer service department to rectify the situation I was shocked to be met with a dismissive and rude attitude from a representative named Lexi Not only was she unhelpful but she also had the audacity to question my right to cancel the order the next day after it was placed Her words were who are you to tell me if you can cancel the order Pardon A customer within my rights to cancel the order within 24 hours To make matters worse I later discovered that your company had fraudulently claimed that the charge was legitimate and that everything was in order This level of deceit and dishonesty is completely unacceptable I have recorded the conversation with Lexi and I am appalled by her disrespectful and ignorant attitude towards me It is evident that your company lacks integrity and professionalism in handling customer concerns I demand an immediate resolution to this matter and a full refund for the unauthorized charge If this issue is not addressed promptly I will not hesitate to escalate this complaint to the relevant authorities I expect better from a reputable company like yours and hope that you will take the necessary steps to rectify this situation Sincerely