Powrtouch Reviews

First Rate

The absolute pinnacle of Customer Service PoliteHelpfulTimelyPromptDamaged my remote and spoke to helpful technical who gave me guidance then said to send it in before I buy a new one Sent in and the day after they receive it I get a call telling me it was a simple repair I could have done it and it s fixed It only took them 5mins so said no charge and will send back Addressed me politely all the time Helpful and above all honest They could have pushed another 120 remote on me but they didnt honesty politeness helpful Top NotchOther companies out there TAKE NOTE

5 Star Customer Services

Emailed the company today at 08 00 recieved an voicemail at 11 00 spare parts were being shipped today Amazing customer service especially when my 5 year warranty is due to run out in 2 months Thank you and a pity all other companies do not have your standards

Brilliant I Wouldn t Fit Anything Else

Regardless of how glowing I write this review it still can t rate these guys highly enough I bought an older caravan 5 years ago which had a first generation manual engage Powrtouch motor mover Having had a few minor issues I contacted Powrtouch for advice I expected them to tell me that my device was long out of warranty and no longer supported Not a bit of it They gave all the advice that I needed to fix it and have it work perfectly I fancied having the benefit of a remote engage device so bought the slightly later but still long out of warranty version on eBay I fitted it myself it s not rocket science However I had all sorts of issues mainly that there was a fault on the PCB After an email and a couple of phone calls they invited me to post the board to them and they would test it The board proved to be shot and they because it was so old replacement boards were no longer available They advised me to try a firm in Cannock I did as advised and the board was fixed I put it back on the caravan but was still having difficulties Then LOCKDOWN The caravan was put away and the problem forgotten about Another lockdown over and time to get the caravan out and either get this thing working properly or bin it Still having problems and happy to pay I contacted Powrtouch asking them to have it into their workshop and sort it for me I was told by Phil that they couldn t do that mostly because the workshop was closed due to COVID Phil spent ages with me on the phone advising how to test the different issues and how to fix them This advice helped me to resolve the issues and I now have a fully functioning remote engage motor mover Phil was brilliant but so too have all of the other people at Powrtouch been that I have had contact with Nothing is too much trouble I have heard from others too and my experience is not unique Powrtouch you people are brilliant please don t change

Been waiting a week for an engineer to

Been waiting a week for an engineer to arrive at our storage in Lowdhams on a year old mover Never had problems like this with other previous makers

Had a problem with my powertouch mover

Had a problem with my powertouch mover thought I d call there tech support for help wow what a complete waste of time that turned out to be the supposed technical guy just wanted to disagree with every thing I said completely the opposite of support bloody awful so won t be calling or using them again how they are number 1 defies belief with such a poor customer focus

Not sure what has happened at power

Not sure what has happened at power touch for warranty repairs Took several attempts to make contact to try and arrange repair no response to date request made 3 weeks ago no commitment as to when repair to our mover under warranty will be carried out In the past we had exceptional service to arrange a repair something definitely amiss now

Contacted support with an issue with a terrible customer service

Contacted support with an issue with a manual lever our motor mover was stuck on The lever has failed after two years offered to cover costs for next day delivery but was told a replacement would take a week Joke Managed to borrow a lever off a fellow caravanner Why offer a 5 year guarantee if you can t help user s in trouble

Dont buy powertouch Impossible to get them fixed

We had Powertouch motor movers fitted by a local Caravan engineer in November 2011 as he told us they were good quality and had a 5 year warranty All was well until we started having an issue in November 2023 We called powerouch and paid for an engineer to visit and have been waiting more than 3 months and still no visit Each time we call we are fobbed off and told an engineer will call and they never do No one at powertouch seems to check whether an engineer has called or visited and they always seem surprised when we say no one has called totally useless Completely dreadful service Whats the point in offering a 5 year warranty is powertouch dont have enough engineers to fix their product I would never buy powertouch again

5 year no quibble guarantee is a lie

5 year no quibble guarantee is a lie Refused to cover our under four year old movers even though they could validate their age As a customer I feel very let down

Very disappointed

Very disappointed with our auto-engage motor mover Only had it 26 months and countless issues ranging from interference from Ring Door Bells Their reason not mine uneven drive and faulty circuit board which was replaced with the first issue We re now on site and the offside motor has ceased to work completely Result We won t be able to get it back onto the drive where we store without several people taking the weight and hoping for the best Would I have another Powrtouch Definitely not UPDATE After speaking to a very helpful technician Phil who told me to ring back if I had further issues I then hit a brick wall with a very unhelpful lady on the phones who refused to put me through and said it will take WEEKS if I m not prepared to dismantle the main control box and send it in To confirm a what the dealer has already confirmed and b what Phil stated if his fix didn t work Given the fact I have a disability and reconnection will be difficult with 10 wires Unhelpful lady s instruction to reconnect in the right order a technician is required Looking at these reviews and the WEEKS delay it looks like Powrtouch products are no longer as good as they were And as for the No quibble guarantee that s long gone