Praxis Reviews

Terrible costumer service

Terrible costumer service In the store they could not accept a return Apparently because of a new policy regarding online orders This was not stated in the e-mail I had received regarding the return I tried to call customer service which was not helpful at all Not ordering from them again

Never again spending money at Praxis

Ordered soil to arrive the next day They didn t transferred package to PostNL for long 4 days It arrived too late when I already purchased it elsewhere as my plants can not wait forever Informed them on time and demanded return they advised me to refuse delivery on the spot but PostNL just left super heavy package in front of our doors so we were not able to refuse delivery at all Praxis Customer service said I should just take it back to the nearest store which is a joke advice as 160l of soil is NOT easy to carry In the end I asked them to correct Invoice they sent me they refused to do so DO NOT ORDER and have business with Praxis

Awful service

We bought pvc floors with Praxis and booked their delivery service The delivery company was late with the delivery and refused to enter it inside our home leaving the floor packages outside in the street I was alone and 5 months pregnant Their answer was that they cannot do anything about it that is the transport company policy I did not hire the transportation company Praxis did and should have informed us properly about the delivery policy No solution has been offered Awful service Never again

Ordered a tool for almost 200 euros and

Ordered a tool for almost 200 euros and received delivery was late also a drill bit for 10 euros Never again ordering from praxis

I had to become a Praxis plus member

I had to become a Praxis plus member online to receive a discount on some shelving to be delivered Unfortunately with reasons only known to Praxis they have sent it with the incorrect address Not the address registered with them So we contacted Post NL to be told they can not do anything and it s Praxis fault for entering the wrong address We contact Praxis to be told its not their fault it s Post NL In the meantime the shelves are delivered to the wrong address We then go by bus from Heemstede to Uithoorn to the address the shelving went to nobody home so left a note with our contact details on hoping that they respond I will never ever order anything online with Praxis You can normal tell when company s don t care about their customers when they don t even respond to one single person on trust pilot

Slow processing unhelpful customer service

I order the floor 10 working days ago they promised delivery in 5 working days and my order is not even processed in the warehouse yet The customer service told me to cancel the order or wait how very helpful

Don t order online You will never get your order

Ordered a few things weeks ago and it said 1-3 days delivery but even after 1 week I am still waiting Horrible customer service I can t even reach customer service Never ordering from Praxis again

Horrible

I made an order then 12 days after I made the order I got an email they do not have the products I emailed them several times asking them what is going on and then all of a sudden got an email which seems like they have cancelled my order I am very mad They do not answer the phone or helping in the shop They offer to replace 1 of the three products I ordered which does not make any sense since they need to be all the same and when I told them I would expect them to provide similar products they just send me an email cancelling the order of course I did not received the money but it it not matter to them I am shocked