Precisiondoor Reviews

Job not completed horrible experience

Topic Garage door replacement Back office does not return calls or follow up We had to initiate a call after payment 1 2 down A few weeks later with a call when are you guys going to do this job Job completed 8 26 Called their office number I was given to expedite the permit The gentleman did not have my permit He asked me to provide it He would not look up the permit he said you get the number and call me back This is that 5 star service they boost about LOL Forward almost 1 month later Bottom line no call for inspection almost a month after completion because they do not have it truth I was told it was improperly filed to the county and refilled As a victim of sloppy back office it is rough to be forced to have to do this kind of review I assume now I will have to go to the county office and take care of finishing their promise of we will take care of the permit The call I just had just asking them to finish the job of permit and inspection from their salesman was awful His normal pleasant demeanor I guess is only during the sales portion He keeped saying what do you want from me I said FINNISH THE JOB he asked 3 times Fyi the installer got very upset and carried an attitude the rest of the job when he tried to boost me with extra product upgrades that I was very clear I was happy with the original contract which was simple to replace our old door My mistake giving them their final payment before the job had been inspected As a retired General Contractor I knew better Now what trip to the county inspection office file my grievance and hopefully get an appointment with an inspector to find out what went wrong and repair permit and inspect their workmanship Unfortunately I have NO choice as most victims would tell you I found it interesting that the salesman on the phone the only one that returns your call promptly said to me what if the inspector fails the job WHAT ODD I will call you back to make it right Then he hung up on me nice customer relations When he did that I knew I had to share my experience online He could have said sorry for the delay let me check on this and get back to you NOTYou will notice that I am a longtime 6 star reviewer 175 reviews for google I really tried to resolve this and was very patient waiting hoping for a follow up call on progress Please read my comments Glorious and positive 98 always These people really pushed it to the limit as a consumer and I hated to write this review I hope this saves someone from my experience FYI never once an apology Do yourself a favor call somebody else Buyer beware of the glossy slick in the mail it got me SignedGuy who wants job completed in a timely manner with no BS

Heed this Warning

On 12 17 2023 we requested an estimate for door replacement Derek came by and gave us an estimate He wanted a deposit but I stated we would think on it On 12 21 2023 after thinking about it and looking around at other doors we decided on a black door with NO windows So after a revision a new estimate was provided and we paid in FULL Estimate 60961113 - just under 4K On 12 31 2023 Derek texted us to request all of our information for their paperwork etc On 01 09 2024 I called to speak to a manager at 350pmOn 01 10 2024 around 11am I was finally called back and I voiced my concerns about not hearing from anyone about anything regarding our door It apparently did no good 01 29 2024 I got a call stating our door was ready and we setup a date and time for the installation Robert arrived and installed our door hardware etc I like Robert He did a good job He is a credit to your company I take serious issue with a few problems I have experienced with your company I fail to understand how someone can drop a chunk of money and not hear from anyone in your company for an extended period of time Had I not called on the 9th I have no doubt no one else would have called us Can you imagine how uneasy someone would feel if like us they dropped a considerable amount of money and had not heard from anyone for over a month Our new garage door is nice it is the exact color we wanted What isn t so nice is the WINDOWS that we did NOT want and did not pay for It gets worse than that The door was installed on 2 01 2024 Today is 02 04 2024 and we still have YET to receive a phone call from anyone on this matter Like I said there is a serious communication issue with this company And to add icing to this cake the wrong garage door opener was sent So for two days we had a different opener than what we paid for but it was functional so at least we were not left without a garage door Robert came over today 02 04 2024 and installed our correct opener It speak volumes to his work ethic that he returned - on a Sunday no less - as promised to install the opener we had actually paid for Robert has been the only bright spot in this ordeal He is a credit to your company I fail to see how we could continuously keep falling through the cracks I do not understand how a company that claims We earn our customers trust in 3 important ways can allow us to experience half of what we have I have learned a valuable lesson here I have learned I will need to go to the extreme end of due diligence to prevent this from ever happening to us again I have also learned we will not be paying in FULL again Thank you Precision Garage Door Service for teaching us lessons

Precision Door Garage Door Repair

Recently my garage door went off track and I had to call in someone for repairs I called a couple places Precision door and Apple Door in Fredericksburg for an estimate The first company that came out was Precision Door they charged 85 00 for the estimate and insisted they needed to perform a 25 point inspection before they could give me a quote After the technician fumbled around looking at the door using a computer program to help build the estimate the estimate came back between 4 and 8 hundred dollars to repair a door off the track Basically he wanted to replace everything on the door I sent him on his merry way OH By the way this company does not take checks The second company Apple Door Fredericksburg wanted 165 00 to come out service call and provide an estimate for repair plus parts I made an appointment but later cancelled knowing there was an honest company out there which would provide a good estimate I finally contacted All About Doors They too charged 85 00 for a service call The technician came out and within less than an hour had the door fixed realigned and working better than before for the cost of the service call only My recommendation check around before you call find out service call price and then make your choice I highly recommend All About Doors if you need any kind of garage door service

They took advantage of my husband

They took advantage of my husband a senior citizen They charged 975 to replace two broken springs with heavy duty springs I called around after the fact and found that we should have been charged less than half what they charged my husband Filing a complaint with the BBB and AARP

Overpriced and poor service

The tech charged me 85 to tell me I need to replace the garage door opener He was literally here for 5 minutes I asked if there is any type of repair that could be done in the meantime and he told me no I could see where the door is catching and asked if there was a way to fix it and again the response was no When asked for an estimate he told me between 800 and 1200 Now I have Girards coming to do an actual repair What a waste of money

Installed wrong garage door after more

Installed wrong garage door after more than of a month of waiting after placing order with zero communication Terrible time wasting experience that s still unresolved

I would give less than one star

I would give less than one star David the technician who came to diagnose my garage door made my garage situation a disaster Of course need to replace the springs and the unit We are talking about 2800 He said this is the only option and I will not find a sprocket for it Good enough I bought the sprocket exact fit for 14 95 delivered I did install it in less than 1 2 hour Bingo It works beautifully Precision charged 175 for diagnosis It is a scam Do not do business with them They get advantage of people

Had a tech come out and tell me that I

Had a tech come out and tell me that I needed a completely new garage door that was a little over 2 400 after tax Said the part that I needed was no longer made I get online later and found several listings Had a 2nd opinion and the other company fixed the issue within 20 min for just the service fee Called to complain had their 1st line of customer service answer and took my notes down I could just tell in her voice there was no chance they will call me back Haven t heard anything yet I have also heard from several people that this company doesn t fix doors they replace them and charge ridiculous amounts for it Don t waste your time or money