Premiereinn Reviews

We checked in the room was dirty not

We checked in the room was dirty not made up the fan was full of dust in the room couldn t be turned of making noise all night the bathroom floor was ingressed with water trapped below which was a health hazard there was wee all over the bathroom floor the receptionist came in and sprayed air freshener he couldn t move us rooms as they were fully booked Now they refuse to honour their goodnight guarantee or to refund the money

Terrible- poor customer relations

A 20 minute wait for the lift Room freezing cold We tried to up the temperature in the room The room operating system was simple to operate but was blocked by maintenance ie Users have to call maintenance and wait 20 minutes and another 15 minutes Spoke to duty Manager Hugo at Premier Inn Gatwick We told him our situation ie Early flight very upset needed to rest - his reply was well if customers can t operate the heating system and they have to call maintenance they will have to wait until the room heats up my husband said how are you going to compensate us for this He said I have the mandate to do so but I m not going to because it s now fixed even though we we re both stressed and had to wait for at least 2 hours without rest The duty manager Hugo tried to tell my husband that if customers couldn t operate the heating system they will have to wait My husband being a Captain at sea for 10 years - cannot operate a heating control When I went to the reception to complain the receptionist told me it was the fault of the previous customers requesting a cold room Hmm I would advise anyone using this chain to check in 2 hours before you need to sleep so that you can sort out the heating system for the hotel As for the duty manager s attitude- all he said was thanks for the feedback Could he have sent a couple of hot chocolates up He wasn t prepared to do anything We will certainly not sleep well How can we when we are exhausted fed up and upset All the advertisements in the world isn t any good if you don t have any customer service at the hotel

Premier Inn Edinburgh Waverley Hotel WORST Experience

Premier Inn Edinburgh Waverley Hotel 4th - 9th September staying in an accessible room This was my 4th Premier Inn stay in Edinburgh lots of other Premier Inns in UK First time at this one Staff not friendly at all having pre booked the meal deal and advised meal times as requested Each time at breakfast evening meal was asked if I had been there before and they couldn t find me on the list On the first morning the girl at breakfast said if I need any help just ask I said I might need help as difficult to carry a plate with my walking stick her reply was to shrug her shoulders and walk away Evening meals - less than helpful advised them an item was missing from plate - sorry and walked away sadly this wasn t the only disappointment in the lack of customer care in the restaurant When leaving with my suitcase the girl at the desk ignored me so I put my key card in the box There seemed to be lots of different staff there I wrote separately to Premier Inn re my experiences acknowledgement dated 16 9 with no reply Lenny said rest assured we will get back to you in 7-10 days New message no longer Lenny but a female saying now 28 days I hope they record my telephone calls to hear what was actually said in my original phone call This Hotel and the staff they employ do not care about their customers Shame as it is in an ideal location Premier Inn has always been my first choice of Hotel

Staff need to learn how to treat people

Booked at Mini-break at Pontefract North as our son was playing in the National Village Cup knockout at Ackworth 18th June We travelled up 17th June Hurdle no 1 arrived early 20 minutes could check in but we would have to pay 10 Hurdle no 2 my husband worked for Whitbread s Brewery Salford and has a Privilege card He booked through the special phoneline got a price Booking Reference Hurdle No 3 is there no drop down that allow staff to input other I went to the desk at the time having sat in reception for 20 minutes Presented the card and the booking details Had to get my husband to come to the desk The person behind reception with another person standing at her side doing nothing as far as I could see Could not understand it I asked to speak to a Manager When she came out I asked to go somewhere quieter their was no a long queue My husband was getting stressed I ended up paying another 67 and when we got back on the Monday the person I spoke to said the booking was correct and refunded 47 it was their fault Why a month later have we got no response from Premier Inns We have stayed in Carlisle at another budget hotel brilliant service spotless Get a grip

Premier Inn Westbourne Bournemouth Not

Premier Inn Westbourne Bournemouth Not a good greeting at reception we arrived 10 mins early and was told quite abruptly if you want an early check in then its 10 The room was very very small and dark and in need of a referb if you were in the room you had to get on the bed as there was just no room there was mould in the shower We only stayed 2 nights which was more than enough so would nt book this hotel again

Booked to stay with these muppets in

Booked to stay with these muppets in August The day before we were due to arrive having booked activities whilst staying there and unable to cancel they emailed to state the hotel was having issues and our booking was refunded - Why not transfer us to an alternative location nearby or hold our money to transfer us Instead the refund took 5 days and we had to outlay the funds again to stay locally 5 mins away Similarly due to travel again and we receive an email saying due to maintenance work the restaurant is now closed but they are happy for us to travel to the next nearest one and honour our breakfast reservations - Again why not just transfer us as a whole to the nearest one - I presume you wont be paying the mileage or for our inconvenience This company is a shower of the proverbial at customer relations Frankly they should be embarrassed and seriously consider how to run a chain of businesses

Incommunicado

My problem is an inability to get in touch I was unable to get to the St Pancras branch where I-had booked one night and breakfast You might have noticed that there was a major storm which disrupted travel plans I tried to phone but no joy there Then I tried the website and manage my booking but that didn t work as the date had passed by this time The phone lines are 9-5 and you hang on for ever even if you can manage to phone between those very restrictive hours Can someone please help so I can explain why I didn t arrive and at least perhaps get a refund on my pre paid breakfast

Fawlty IT

Tried to book a room on line in Addlestone We are based in Canada We have booked rooms on line all over the world with no issue Entered arrival and departure dates Clicked on next page Whoa The dates now show arrival the day before the dates we selected And departure a day earlier Tried several times Same result Call the hotel We can t make bookings over the phone Called the central number We value your call platitude Anticipated wait time 30 minutes Go to web site contact information Notice says can t promise a response in under 30 days

Thieving scumbags messed up my booking

Thieving scumbags messed up my booking then refused to refund it Never booking with them again