Premierequine Reviews

Liner was wrong size by about 4 inches

Amazing liners as per my recent post Unfortunately everyone who remarked on how badly the response is when you need to return something is 100 correct One liner was perfect The other was to be used on my pony 5 3 who wears a Rambo Original It was about 4 inches too short and could in no way reach the back loops to which it must attach I asked to return this because it s wrong and I have to pay 6 95 from my own pocket to do this Won t ever order from them again And apparently I just received another email fromGeorgia It reads the following The liners are also designed to fit under Premier Equine rugs due to the attachments and we would not advise using them under any other brand of rug So anyone wishing to use their liners DONT BOTHER IF YOU USE ANY OTHER BRAND OF OUTER RUG AS WONT FIT their website implies they will be useful to all and under all so wanted everyone to be aware that isnt the case at all

oh my god What a nightmare

oh my god What a nightmare Don t go there Not worth the risk Was promised 6 95 return charge once they are in receipt of the rug liner and have measured to confirm too short Only for that NOT to happen shock horror I chase Only to hear from Georgina it measured correctly I kept the 6 3 liner returning it now on principle but the 5 3 that was about 4 inches too short Why the hell would I return this when I kept one of them Why would one measure 4 inches too short Can t stand these women Liars the lot of them I wouldn t bother if I were you

Sizing wrong and I have to pay to return it by DPD when they are based 2 miles from where I live

Bought a pair of human boots Looked amazing in the pictures and I wanted to treat myself to a pair of nice boots Im a size 5 in all boots trainers sandles - quite boring but safe to buy online as I know they will fit Boots advertised as non returnable which is illeagal when buying on line but I wasnt too concerned as I knew they would fit Go back up to line 3 - all size 5 fits Well all but PE I couldnt even get my foot in it Was like Cinderella and the glass slipper My daughter is a 4 and could get the boots on with a pair of socks but they were tight and she couldnt zip them over her calf PE head office is just 2 miles from where I live so I contacted them I was told non returnable so I sent them a formal letter reminding them of the buying online rules and it appears that I can return them Great I said Ill drop them in and Ill take a larger size No they said there are no larger sizes available so you can return them for a refund - send them back by DPD cost is 8 95 and then you will be subject to an admin charge so infact the postage on a pair of boots amounted to over 15 because I had to pay 5 95 to get them to me an admin charge of 25 You cant drop them in as we are an online business they said Awful people to deal with Appalling customer service and the quality is not all that either My advice if you want boots is to go to a quality company - buy Mark Todd - cant fault their customer service on anything

Never again

Never again Utterly disgusted with this company I have purchased 3 sets of their travel boots now I loved them The last lot I purchased were washed for the first time in cool water done up and without an agitator - the same way all my others have been washed Two of the boots disintegrated in the washing machine two did not Odd I know but 2 were clearly faulty I asked for a replacement Was told it was my fault I had washed them incorrectly and they would not replace By law they actually should but they don t abide by the law They have lost a customer forever do not purchase from these people they will not honour replacement and will rip you off I don t appreciate being told I did something I didn t Seriously steer clear Also - they don t allow you to post reviews on website and with amount of bad reviews I have seen elsewhere - I can see why Hopefully another company will copy the design and style and I can purchase elsewhere because these guys will never get another penny from me

Saddlepad is not worth the money

Expensive saddlepad and it s really stiff and the edges rubs the ribs really hard My horse kick with his hindlegs when i try to ride with this pad And only with this pad And the wool was already flat when i recieved it I am so disappointed

Dearer than an independent saddler buying direct

Ordered a hunt breastplate to match recently purchased hunter bridle direct from PE Very happy with product delivery quick etc however just happened to notice 2 independents selling PE one was 20 cheaper and another up to 26 with a code Ordering direct you would expect a standard price Disappointing more the principle than the money

Waterproof fly rug falling apart after 5 days

Waterproof fly rug inside lining has come away after less than a weeks use Contacted customer services to be told they would only deal with whom purchased rug as it s a birthday present and now I m in limbo Extremely unhelpful customer service and although the rug is perfect other than all the lining coming away from the inside of rug yes I said inside so clearly a fault or design problem then as how would a horse damage the lining and not the exterior What a joke will be adding further review now to social media

They sent me the wrong thing and

They sent me the wrong thing and refused to refund or exchange for me Terrible

Great Company

Fast delivery - great customer service - reasonable prices - keep you informed every step of the way from first point of order to being delivered Have used several times and obviously will use again - would definitely recommend