Premierovens Reviews

Avoid Very poor clean and service

Had an oven clean on 18 4 23 Really poor job Definitely would not recommend If I could give zero stars I would as this actually ended up causing me more work in the end and was not clean I have cancer and had to arrange the appointment around a major operation I was having They quoted we sorted a date and it wasn t changed they called the day before to change the time but then called back to change to the original time But at that point it seemed all good We had a friendly and nice rapport and I was pleased I d found someone to do the oven at short notice as my mum was going to be looking after my son at my house when I was in hospital However the end result unfortunately was Bad smears on the glass inside and out and we had to have it taken apart later to be put right When we open it up it was filthy still and you could see how little effort had been made The oven was not horrendously dirty to start with and was installed with the kitchen around 9 years ago so not very old but not brand new I have photos of how smeary the glass was after the clean and I sent them to Premier ovens but they didn t comment about it Before the cleaner came I was called to say he was profoundly deaf which was absolutely fine as I couldn t see how this would effect the job I was told he could lip read perfectly and so I made sure I stood in front of him and spoke clearly I was also told he had a hearing device on his phone which meant the managers could communicate with him All sounded fine to me He called upstairs a few times to get me and We understood each other perfectly plus he was a really friendly guy My issue is not with him personally but thar the job was not done well The manager Warren called at the end of the clean to take payment and asked me if I was happy and I said it was very smeary and not clean I also said to Ollie the cleaner that it was very smeary and I wiped my finger through it to show him But he didn t say or do anything I went to get a microfibre cloth and as I was on the phone to Warren I was also cleaning the front glass of the cooker Ollie just stood and watched me Warren just said that Ollie was normally very good but didn t ask him to do the job better There was mess dust and dirt on the floor of my kitchen He emptied a dustpan and brush but left loads of mess on the floor The cleaner used my downstairs loo without asking me I would have said it was fine - but it just seemed a bit rude He communicated fine to me about other things The cleaner did not wear shoe protectors or take his shoes off which I though was unprofessional Also the cleaner turned up late and Warren kept calling me which in some ways was good but was overkill and kept interrupting my work which they were aware of Apparently Ollie had been asked by the previous client to stay on to do other jobs I now suspect the previous client made them do it again Not value for money either as was told it was half price but I paid about what other companies charge full price Quoted 46 80 net but had a lightbulb in so paid about 4- 5 extra which I d agreed to and was pleased he did I normally use Clover oven cleaners but they were not available Other professional oven cleaners quoted between 50- 75 net and so what I paid in the end was not an example of half price from the competition I d say I did feed this back to the company but all they said was Ollie didn t get bad feedback normally and they apologised and said as I was not happy they d remove me from their database just shocking service and follow up after an issue Felt like they just took their money and washed their hands of it Their attitude seem to be to blame the customer rather than see it as an opportunity to improve and accept the fault Nothing was offered to rectify the issue - they did not offer or want to send anyone round to complete the job Avoid