Reviews
1.8
5-star
20%
4-star
0%
3-star
0%
2-star
0%
1-star
80%
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Robert Barnes
N/A
1 week ago
Do not use this company
Do not use this company Order placed in October cancelled in November The cancellation was acknowledged but never actioned No response to numerous follow up emails and calls Telephone number now defunct If I could give no stars I would
adam meek
N/A
1 week ago
Ordered in December never received the
Ordered in December never received the product phone number has been cut off not replying to emails Will have to look to the courts to get money back
Jon dickens Dickens
N/A
1 week ago
DO NOT USE THIS COMPANY
Do not use this company I returned a shower grab rail I purchased for my 85 year old mother They informed me they would reimburse my funds of 201 00 I was informed payment would be made within 10 days by Oliver but despite endless emails and phone calls to them they have never returned my money I suggest you do not purchase anything from this company Avoid at all costs as there is virtually no correspondence or sign of return of funds from this company Avoid this company they should be ashamed of there standards care and lack of due diligence especially when it comes to products for an elderly person
Chloe
N/A
1 week ago
Product never arrived no response from company
Product never arrived and despite numerous calls and emails I got no response Thankfully I d purchased through Amex so they are taking up the case with Premium Plumbing STEER CLEAR of them
Alix
N/A
1 week ago
Avoid - taken payment - order not delivered
Order placed on 6th October still not received on 30th Oct Several emails sent as unable to speak to anyone Only one reply claiming to have contacted the supplier for an update but that was 12 days ago and heard nothing further Now having to claim money back through my bank
Michael Barnard
N/A
1 week ago
Very disappointed with this company
Very disappointed with this company They said they were very experienced with the part I needed and gave me two items to choose from Once received it was clear it didn t fit Customer service decided to pass me onto the manufacturers rather than accept they sent the wrong part and deal with the problem Several emails and I was refused a call to a manager The manufacturer has now said they shouldn t have sent it to me it as it wouldn t fit my radiator No response from them Specialists they are not Premium A jokeAvoid
Chris
N/A
1 week ago
Nonexistent customer service
Ordered part took longer than advertised delivery When it arrived package seemed ok but on opening the goods were not packed securely and the large mirror has chips missing from each corner No answer to phone calls voicemails online message form When tried emailing bounced back saying incorrect domain Faceless company with zero customer support This is a real shame as the product seems good if it wasn t damaged
Lori S
N/A
1 week ago
Slow Customer service Refund
We ordered some taps They arrived much later than advised but they are good quality and exactly as expected We had to return one Design change not due to tap related issue Communication has not been great We only receive replies after a few days it has been 45 days since they received my returned product and we still have not received a refund despite chasing it on a weekly basis
Customer
N/A
1 week ago
Suggest you avoid
Suspect these are the same people who ran Yorkshire Bathrooms and Kitchens trading as UK Bathrooms Same address Company number 05422380 Those crooks owe me 900 and have not paid despite court judgements against them That company is in liquidation See that Premium Plumbing website refers to company number 15611312 which links to Aevum Ltd set up in 2024 Looks dodgy Suggest you avoid
Dani V-c
N/A
1 week ago
Avoid
Avoid - complete scam Purchased and paid for a bath a week ago Been calling the company with no answer to when it will arrive Then suddenly told my email my order is cancelled with no reason yet it says available online Cannot get hold of anyone to find out and the plumbers have already done first fix Worst company ever
Premium Plumbing The UKs Premium Online Bathroom Retailer for Leading Brands Such As Matki, Villeroy & Boch & Hansgrohe. Offering High Quality Shower Trays, Baths & Bathroom Furniture At Discounted Prices
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