Premiumsound Reviews

Good value good support

Quick delivery very good price and helpful service post-sale with a small tech issue that was fully resolved

Excellent Customer Service

Excellent Customer Service - bought some Klipsch speakers dispatched to meet urgent deadline no problem at all However one of the speakers failed no fault of Premium Sound it was collected repaired and returned without hesitation Unfortunately same thing happened again but still same level of service and speaker has been replaced this time Thank you - highly recommended

Professional well priced and overall Amazing

Absolutely fantastic company very friendly and helpful staff Victor was very professional and knew exactly what he was talking about I went to their showroom in Maida vale to test out the sound system before buying they also advised me on the layout to make sure i get the best benefits from the sound system They also arranged a setup of my brand new 5 2 system at home and recommended a very good builder who helped me to implement what I had in mind with the system for a very reasonable price Overall amazing experience and if I ever need anything to do with sound I will go here P S- Congrats on opening the store in Maida vale looked amazing last time I ve been there

Premium customer experience with Premium Sound

I had the pleasure of shopping with Premum Sound for 2 recent purchases one was online and the other in store at their shop near Kensington High Street On both occasions the customer service was exemplary - Maks attended my every need for the online transaction and he also helped facilitate a trade-in at the store I also had the pleasure of dealing with Alex in store who was very hospitable and attended my every need when demo ing several luxury headphones I ended up purchasing a set of Dali IO12 headphones which I am truly delighted with I must say the overall experience helped my decision to purchase these headphones I have been to other audio retail stores where the same hospitality has not been forthcoming I will no doubt use Premium Sound again in the near future once i have enough money for my next audio conquest -

Customer service that puts the rest to shame

The guys at Premium Sound are brilliant I recently had a warranty repair on an item that I purchased from them and the customer service experience was second to none Lots of communication keeping me informed every step of the way and quick answers to my queries I can highly recommend Premium Sound I know I wont be shopping for audio equipment anywhere else

Great service

I contacted Premium Sound before placing an order and got really helpful advice - from details about the headphones I was looking at to compatible devices with them that would fit my current setup and price range Would happily and easily recommend

Clear and helpful at all times

Erik and Pete provide an excellent service I purchased a Klipsch R-120 subwoofer from them to add to my RF7-ii based setup The sound and presence is fantastic They helped me try to get a rarer Pioneer component too which COVID has prevented due to interruption of the supply chain - despite this their communication and account management has been fantastic I wish them well in these difficult trading times and would definitely use them again and recommend them to others Andy

Excellent Customer Service

I ordered some Focal Celestee headphones Alex was great his replies were always prompt and he was very helpful Once I purchased the headphones they were dispatched quickly I would definitely use Premier Sound again and would highly recommend them

Brilliant pre-sales service

I did not order anything in the end mainly due to budget constrains but guys from Premium Sound have been nothing short of fantastic They accommodated my last minute request to see them advised on number of types of products which led me to find my own solution Brilliant customer service and strongly recommended