Luxury Wristwatches and Jewellery | Leeds | Wilmslow | Guildford | Norwich
Based on authentic user experiences
Keith
6731 reviews
N/A
10 months ago
Excellent responsive service
Excellent responsive service Watch exactly as advertised Well done
Fabian Steele
6731 reviews
N/A
10 months ago
Went into Prestons Guildford about 6
Went into Prestons Guildford about 6 months ago to buy a Rolex as a well deserved present for my wife It was a lower end watch but still a substantial investment We were put on a list I was unaware you could nit just buy them and walk out We waited months with no contact from Prestons Guildford My wife went in several times herself to chase and quite frankly was made to feel unimportant Finally she was told there was little or no chance of getting a watch Fair enough they should have told us this on day one and not wasted our time I can only assume they are supplying a favoured select few with watches Having given up on a new Rolex we decided to buy two Cartier pre owned tank watches One fairly high end and and the other new My wife telephoned to get the watch she wanted into store and tried to arrange an appointment We actually wanted to buy two possibly three watches and view some new ones They didn t bother to call her back What was supposed to be an enjoyable experience has left my wife not wanting to go in there again Understandably I am in the customer service business myself and at this level in the market its quite frankly appalling service Prestons may find they will have to up their game in the very near future with the potential financial distress all businesses will face in the coming years Very disappointed from a brand where I expected might higher levels of attention and service Update 2nd May 23I have never ever changed a review before but this one I have and deservedly so This is an example of how people and personalities determine customer service The Original person my wife was dealing with no longer works at Prestons Guildford I have been involved with customer service for about 30 years I always strive to provide the best service for all of our customers Despite the above I decided to go in with my wife and give them one last try I was greeted by a new member of the team Shahnaz She was very friendly and welcoming She could not do enough to help us We were so please with the watch and the service I decided to buy a Rolex for my wife s birthday We were also dealing with Candace I have to say the new team at Prestons Guildford nailed excellent customer service - completely the opposite from our experience months earlier We collected the Rolex yesterday We were entertained with Coffee and Champagne This gave it a real sense of occasion as buying a Rolex should be What we were not expecting was a bottle of Bollinger to take home yes the James Bond Champagne being a Bond fan this was a very nice touch But then on the way out they asked if we wouldn t mind waiting for a few minutes as Candace wanted to have a chat She appeared with a bouquet of flowers for the wife s birthday well that was so unexpected Well done Prestons in Guildford You turned around my experience which I know from 30 years in the business is not easy to do This is customer service at its best The team at Guildford have made a customer for life I can confidently recommend Shahnaz or Candace at Prestons Guildford if you are in the market for a watch or fine piece of Jewlery
Thomas watchspringhotmail co u
6731 reviews
N/A
10 months ago
Met Maya and received very
Met Maya and received very knowledgeable and professional advice on Rolex models Would definitely recommend a very enjoyable visit and the tea is excellent too
Jez Turner
6731 reviews
N/A
10 months ago
A great experience that started on the
A great experience that started on the internet buying a preowned watch Great communication online and the watch was delivered to the closest store in-store service impeccable thank you Preston s for a great experience
ASJ
6731 reviews
N/A
10 months ago
James made it a great experience from
James made it a great experience from start to finish would highly recommend A1 service
A Caan
6731 reviews
N/A
10 months ago
Recent watch purchase
Very happy with my watch John was most helpful and organised home delivery It was a pleasure to meet James Both James and John went the extra mile - thank you This was my first purchase from Prestons Look forward to my second Thanks
Andrew
6731 reviews
N/A
10 months ago
Picked up a Rolex Air king from Ellie Edwards
Picked up a Rolex Air king from Preston s of Winslow today Ellie Edwards was amazing So helpful The service I had was amazing Will be back when my next Rolex arrives
C R
6731 reviews
N/A
10 months ago
Rolex AD experience at its finest
Don t tarnish all Rolex AD with the same brushJust had the best experience ever at Preston s Victoria gate LeedsI ve been working towards a Rolex explorer 1 36mm for a few years now and finally pulled the trigger and reached out to Preston s diamonds LeedsInitial comms over email from Shannon were amazing I have a few other watches and know the scarcity vs demand of Rolex She was informed genuine and happy to assist in information other model considerations etc After Shannon identifying I was well researched and knew my model choice was right for me she booked me in for appointment on Tues 21stThe boutique experience was amazing Niamh hope that s how you spell it spent time getting to know me and my wife we felt comfortable throughout Having had a less positive experience at another ad mid Covid this was a breath of fresh air I d read the blogs watched the videos read the hype about ad experiences and can say Preston s is not your average adNiamh showed me a couple of models outside of my preferred to show me options dial sizes DJ vs explorer But as she had actively listened throughout she was quick to acknowledge that although the other models were stunning IRL the explorer was the one for me Dial size look on wrist was perfect Niamh shared how to look at the watch on wrist how it sat and how many links you should be able to see but also knew it s just as much about the customers preferences on wrist Then Much to my surprise expecting a wait list email and a polite not today Niamh returned from placing the other display models away to advise that in her words I ve only ever seen this happen twice before I was able to purchase on the dayI can t tell you how happy I was and the whole experience has made me a Preston s customer for lifeThank you Niamh Shannon and Preston s Leeds
Glynn Bell
6731 reviews
N/A
10 months ago
Can t thank the staff at Prestons Leeds
Can t thank the staff at Prestons Leeds enough Great service nothing s too much trouble special praise to Margaret for all the help Watch of my dreams purchased cant wait to visit again
Simon Li
6731 reviews
N/A
10 months ago
Premium service
My first purchase at Prestons Guildford was a fantastic experience I received warm welcoming service by one of their professional sales team During lockdown I made an enquiry for another timepiece but unfortunately I was unable to see them in person today I visited the branch and was greeted by Chris who gave excellent advice I highly recommend Prestons with service from the heart