


Prime Coffee Suppliers - Specialists in upmarket coffee machines!
Based on authentic user experiences
Francesco
6732 reviews
N/A
8 months ago
worst company and even worst service
This is by far the worst company I have ever dealt with I ordered a coffee grinder on February 13th with next-day delivery and here I am more than two weeks later still without my product Nobody ever contacted me I had to chase them down for updates only to be fed lie after lie First they blamed staff sickness then customs delays then they said the product had arrived from Italy on February 24th But by February 27th Still in the van What a joke Adam Appelbee my so-called point of contact has been completely deceitful constantly blaming the warehouse and refusing to take responsibility If the warehouse is truly the issue any serious company would look into replacing it to protect their reputation but clearly they don t care The only positive note is that they eventually issued a refund but that doesn t change the fact that they wasted my time and treated me horribly This company is completely unreliable unprofessional and deceitful
Ben Greenough
6732 reviews
N/A
8 months ago
Great service would recommend
Spoke to Adam over the phone really informative and helpful he helped me make a decision on what will be the best coffee machine for me moving forward 5 stars for service and knowledge
Christopher H
6732 reviews
N/A
8 months ago
A delightful experience from consummate professionals
My experience has been nothing short of wonderful From the moment my order was placed Adam has been in constant contact always reaching out to me to update me on my machine going to extra trouble to source parts for me that they don t stock sending me coffee to sample whilst I wait for the order and so on In a world where we have a thousand options and places where we can order from Prime Coffee stands apart as consummate professionals who care about the customer their experience and the end product and I consider myself blessed to have placed my order with them I would strongly encourage anyone to look them over and drop them a message even if you don t see the exact item you re after Their advice is free their service is flawless and their customer care and support is exemplary
Justin Chait
6732 reviews
N/A
8 months ago
Absolutely brilliant service from Adam
Absolutely brilliant service from Adam and really quick response times Very helpful and knowledgeable
Danny Eaton
6732 reviews
N/A
8 months ago
Excellent product and regular updates
Excellent product and regular updates and communications Highly recommend
Ion-Bogdan Botnar
6732 reviews
N/A
8 months ago
Best customer support that I ever had
Adam has beed very helpfull and he responded very quick to my questions even out of the working hours Highly recommend
Jessica Nocera
6732 reviews
N/A
8 months ago
Above and beyond with customer support
I recently purchased a coffee machine from this Prime Coffee Suppliers and I have to say the customer service was outstanding from start to finish Adam in particular went above and beyond to ensure we had a smooth and enjoyable experience He patiently answered all of our questions offering expert advice and recommendations to help us make the best choice for our needs To top it off after discussing coffee bean options he kindly included some complimentary beans with our purchase which was a thoughtful gesture The entire process from purchase to delivery was seamless and Adam s attention to detail and genuine care really stood out I m absolutely thrilled with the machine and the level of service we received I ll definitely be coming back for all my coffee-related needs and wouldn t hesitate to recommend them to anyone looking for quality products and exceptional customer care
Kamal
6732 reviews
N/A
8 months ago
Excellent service and friendly calls
Excellent service and friendly calls and emails back and forth
Chris Tina
6732 reviews
N/A
8 months ago
The best customer service you can get by far
Fantastic customer service knowledge Don t even bother to look for anybody else and waste your time by scanning all the others coffee shop suppliers if you have a coffee shop that s where you need to go Adam has been helping us from inception to picking a machine and finally placing an order service has been top class He helped us every step of the way and even went the extra mile to get back a deposit on a machine we no longer needed I highly recommend Prime Coffee Suppliers service has been amazing top class products and at great prices we will be working with Prime Coffee more in the future Thank you so much
Ian Lynn
6732 reviews
N/A
8 months ago
Prime Coffee - consistently going above and beyond
Adam and the team at Prime Coffee Supplies consistently go above and beyond without being intrusive to ensure that your shopping experience and after sales service is excellent Fabulous advice instant responses to questions and a truly incredible after sales service - the best online service I have ever had It is akin to a high end in store personal service where nothing is too much trouble I absolutely trust and recommend Adam and the team for both machines I got the Sanremo Cube - love it and coffee - Classic Peru is my favourite the depth of flavour and slight almost chocolate aftertaste is incredibly addictive Thank you Adam and your team