Primemedic Reviews

Absolute joke

Just never received the consult Took the money but I got nothing in return I was on hold for half an hour to just end up getting an answering machine Absolute joke

Don t waste your time unless you have days

Waited all day to try to register an appointment but the confirmation email never arrived I then called them waited 30 minutes on hold only to have them tell me they would call back Needless to say that never happened Waste of time Amateurs

Do not use this service

Tried to book a consult for my 13 month old son I was charged 40 and told they only bulk bill for children under 1 very bizarre I then waited over an hour for someone to call me Got sick of waiting snd called and cancelled No refund only money in my prime medic wallet yeah like I m going to use their service again

Beware

Beware You will go loopy trying to deal with them Just needed a prescription with repeats Simple No To get repeats they needed to post script to pharmacy They re still telling me it will be posted in 7-10 days and it s been 2 months It s a scam business out to get rich quick Zero customer service and extremely unhelpful

Poor service

I got a phone call the Dr at the begging of the call seemed to be getting children out of the car and talking over the top of me to the kids as I was explaining my symptoms to him And then he asked me questions back about answers I had just given him Very unprofessional No advice was given to me

Took my Provided 0 Service Beware

I contacted Prime Medic at around 7pm on 13 8 23 for my daughter who was unwell I was given the option of paying a fee for a faster call or waiting until 11pm for bulk billing service I opted for the payment option as my daughter was unwell and I was keen to speak to a doctor sooner I waited and waited and at 10 55pm contacted the service to enquire why no one had called me even though I had paid a fee At that point - 10 58pm the call centre asked a doctor to contact me I let them know that it was inappropriate - in 2 minutes the service would klick into bulk billing time and requested a refund The assistant refused to give me a refund - just a credit or a deposit to my bank account This means they would claim the appointment even though no medical assistance had been provided This service is a rort I will be reporting them to AHPRA as well as ACMA

Beware this is basically a scam

If I could give this place a zero I would I wasn t going to use this website but instead Instant Scrips the problem being I don t have a medicare card since I m on a WHV Anyway I booked an appointment for a video consultation 42 00 AUD and never got it no follow-up email confirmation email or call etc It just took my money and that s all I will say when booking but not finished a man called me about what I was booking for Very strange PLEASE heed the other reviews and steer clear of this place I never write reviews but I don t want anyone else to fall for this scam as I did

Totally unprofessional and incompetent

Totally unprofessional and incompetent organisation Got a referral for a mental health plan the doctor spent 2 min talking to me and then issued a referral that was copied and pasted of someone else s given it referred to me as her and she and for issues I don t have I complained and they offered me a refund in writing and then retracted it They are a disgrace and unprofessional Stay away

Spoke to a Dr I think English was

Spoke to a Dr I think English was not good and very fast talker Script was arranged to be sent to my nominated pharmacy 7hrs later and unable to locate script Called back multiple times and call goes to an answering service Noone calling back This company can not be serious I have never witnessed such incompetence